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Apple TM546 Ethernet Troubleshooting, LAN LED does not light up, Chapter, E-DOC-CTC-20050429-0100

Models: TM546

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Chapter 6

Troubleshooting

6.1.1 Ethernet Troubleshooting

LAN LED does not light up

Make sure that:

The LAN cable is securely connected to the 10/100Base-T port.

You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

E-DOC-CTC-20050429-0100 v1.0	87

Page 95

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Apple TM546 manual Ethernet Troubleshooting, LAN LED does not light up, Chapter, E-DOC-CTC-20050429-0100

Contents

Release R5.3.1 SpeedTouch546User’s Guide Residential ADSL GatewayPage User’s Guide R5.3.1 SpeedTouchStatus v1.0 May Reference E-DOC-CTC-20050429-0100 CopyrightTrademarks Document InformationAbout this User’s Guide Contents2 Local Network Setup ContentsNavigation ContentsEthernet Troubleshooting 5 Software UpgradeTroubleshooting ContentsE-DOC-CTC-20050429-0100 ContentsAbout this User’s Guide Used SymbolsDocumentation and software updates About this User’s GuideE-DOC-CTC-20050429-0100 About this User’s GuideChapter 1 Your SpeedTouchE-DOC-CTC-20050429-0100 1.1 SpeedTouch FeaturesHardware Specifications Software Features ChapterChapter 1.1.1 Hardware SpecificationsRouting features Software FeaturesATM features Bridging featuresDHCP server, client and relay, DHCP-to-PPP spoofing Firmware upgradeable via upgrade wizard on Setup CDChapter Your SpeedTouch Management Multi-level user protection, Event loggingName Indicator1.2 SpeedTouch LED Behaviour DescriptionChapter 1.3 How to Access your SpeedTouchAccess Method Can be used toChapter 1.3.1 Access via the Web InterfaceChapter 1.3.2 Access via CLICommand Line Interface CLI For more information, see “ Quote site command” on pageChapter 2 Select All Programs Accessories Command Prompt2 Select All Programs Accessories Command Prompt 1.3.3 Access via FTPFile Transfer Protocol FTP 1 Open a Command Prompt windowAccess rights Common FTP commandsCommand You can use toChapter 331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed3 Click Disable Remote Assistance Disabling remote access1.3.4 Remote Assistance 3 Click Enable Remote AssistanceChapter 2 Local Network Setup2 In the menu select Home Network Devices Device settings Ethernet link checkChapter For more information 3 Internet Connectivity Dial-In ClientsDial-in method can be used onSee “3.1 SpeedTouch Web Pages” on page 21 to proceed Embedded PPP dial-in clients Broadband host PPPoE dial-in clientsChapter Chapter 3.1 SpeedTouch Web PagesIntroduction Starting an Internet session Monitoring your Internet connectionE-DOC-CTC-20050429-0100 Terminating an Internet sessionChapter 2 Select Settings Control Panel IGD Control AgentStarting an Internet sessionChapter Internet connection status Terminating an Internet session5 Select Set up my connection manually and click Next Prerequisites Configuring a broadband connection3.3 MS Windows XP BroadBand Connection 1 On the Start menu, click Settings Control PanelChapter Network and Dial-up connections YourISP Starting a broadband Internet sessionChapter 3 Click Disconnect Terminating a broadband Internet sessionChapter 1 On the Apple menu, click System Preferences 3.4 Mac OS X PPPoE Dial-in ClientPrerequisites Configuring a broadband connection Chapter3 Click Disconnect ChapterStarting a broadband Internet session Terminating a broadband Internet sessiondocumentation SpeedTouch Web InterfaceIntroduction SpeedTouchNavigation bar 4.1 NavigationChapter Menu Language Bar Navigation Bar Notification Area TasksSpeedTouch 4.1.1 MenuCollapsing and expanding the menu ChapterChapter 4.1.2 Language BarChapter 4.1.3 Navigation BarE-DOC-CTC-20050429-0100 4.1.4 Notification AreaChapter E-DOC-CTC-20050429-0100 4.1.5 TasksChapter SpeedTouch Broadband Connection Toolbox Home Network 4.2 HomeSpeedTouch home page ChapterChapter 4.3 SpeedTouchInformation Configuration Event Logs Update ConfigurationE-DOC-CTC-20050429-0100 4.3.1 InformationChapter E-DOC-CTC-20050429-0100 4.3.2 SpeedTouch Easy Setup2 In the Pick a task... list, click Set up Chapterpage Accessing the Restart4.3.3 RestartChapter 4.3.4 ConfigurationRestoring a previously saved configuration 4.3.5 Backup & RestoreAccessing the Backup & Restore page Saving your current configurationChapter 4.3.6 Reset to Factory DefaultsAccessing the Reset to Factory Defaults page Resetting the SpeedTouch to factory defaultsChapter Indicator Description4.3.7 Event Logs Chapter 4.3.8 UpdateUpdating the SpeedTouch system software Chapter 4.4 Broadband ConnectionThe Broadband Connection menu The Broadband Connection page Internet ServicesChapter Introduction Accessing the Connectivity Check page4.4.1 Connectivity Check Checking you Internet Connectivity Analysing the test resultsChapter 4.4.2 DSL ConnectionChapter 4.4.3 Internet Services4.4.4 Internet Service SettingsAccessing the Internet Service Settings pageGame & Application Sharing 4.5 ToolboxChapter Remote AssistanceChapter 4.5.1 Remote Assistance2 Click Enable Remote Assistance URL Username PasswordChapter 4.5.2 Game & Application SharingChapter Accessing the Defined Games & Applications page4.5.3 Defined Games & Applications The Defined Games & Applications pageAdding a Port Translation rule Accessing the Game or Application Definition page OverviewConfigure Under 4.5.4 Game or Application DefinitionChapter Accessing the Game or Application Definition4.5.5 New Game or Application Creating a new game or applicationConfigure content based filtering settings 4.5.6 Parental ControlDeny access to a specific web site Allow access to a specific web site Redirect a web siteAllow is selected under Action for Unknown Sites Deny access to a specific web siteAllow access to a specific web site Redirect a web site Chapter2 Click Redirect in the Action list Redirecting all web sites Configure content based filtering settingsUnder Content Based Filtering you are able to ChapterChapter Accessing this page Proceed as follows4.5.7 Web Filtering Activation Web Filtering Activation page Standard license activation1 On the Toolbox menu, click Web Site Filtering 2 Click Configure 4.5.8 Content LevelIcon Description Accessing this page Proceed as follows3 Under Pick a task..., click Create a new content level 4.5.9 New Content LevelContent level creation Proceed as follows Content level configuration Content level definitionE-DOC-CTC-20050429-0100 Chapter1 On the Toolbox menu, click Web Site Filtering High 4.5.10 FirewallChapter Chapter 4.5.11 Intrusion DetectionChapter 4.5.12 Dynamic DNS2 On the Dynamic DNS page, click Configure E-DOC-CTC-20050429-0100 4.5.13 User ManagementChapter 1 On the Toolbox menu, click User Management Accessing the User Edit page Editing a user account4.5.14 Edit User ChapterChapter 4.5.15 Change Default UserChanging the default userChapter 4.5.16 Add UserInterfaces 4.6 Home NetworkChapter DevicesChapter 4.6.1 DevicesConnection Sharing 4.6.2 Device SettingsAccessing the device settings page Overview ChapterChapter Accessing the Assign Public IP page4.6.3 Assign Public IP Assigning the public IP address to a deviceE-DOC-CTC-20050429-0100 4.6.4 InterfacesChapter Under IP Addresses 4.6.5 Interface SettingsAssigning a new IP address to the SpeedTouch ChapterChapter Accessing the DHCP Pool page4.6.6 DHCP Pool 3 Click ConfigureStart Address The DHCP Pool pageChapter InterfaceSystem software packages and security 5 Software UpgradeIntroduction System software upgrades availability System software upgradesChapter 5.1 Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard 7 See “ Upgrade procedure” on page 83 to continueChapter Upgrade procedure1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next Chapter System software downgradeChapter 6 TroubleshootingChapter 6.1 General SpeedTouch TroubleshootingSpeedTouch does not work SpeedTouch unreachable E-DOC-CTC-20050429-0100 6.1.1 Ethernet TroubleshootingLAN LED does not light up ChapterChapter 6.1.2 Upgrade TroubleshootingChapter 6.2 UPnP on Windows XP SystemsSpeedTouch not detected by UPnP or IGD Control Client Adding UPnP 1 On the Start menu, click Settings Control PanelChapter Adding IGD Discovery and Control2 Select Settings Control Panel Add or Remove Programs Select Networking Services in the Components list and click Details2 In the menu select SpeedTouch Configuration 6.3 Reset to Factory DefaultsResetting your SpeedTouch Hardware reset Software resetE-DOC-CTC-20050429-0100 TroubleshootingChapter Page E-DOC -CT Need more help?THOMSON All rights reserved C-20050429 -0100