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Apple TM546 General SpeedTouch Troubleshooting, SpeedTouch does not work SpeedTouch unreachable

Models: TM546

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Chapter 6

Troubleshooting

6.1 General SpeedTouch™ Troubleshooting

SpeedTouch™ does not work

SpeedTouch™ unreachable

If none of the LEDs light up, make sure that:

The SpeedTouch™ is plugged into a power socket outlet.

You are using the correct power supply for your SpeedTouch™ device, that is 15V AC.

The power on the SpeedTouch™ is turned on via the push button on the back panel.

In case your SpeedTouch™ is unreachable due to misconfiguration, you might consider a hardware reset to factory defaults as described in “6.3 Reset to Factory Defaults” on page 91.

!	However, note that resetting the SpeedTouch™ to its factory settings will
	revoke all the changes you made to the configuration.

Poor SpeedTouch™ Make sure that the SpeedTouch™ is installed and configured as instructed in the performance Installation and Setup Guide or as instructed by the Service Provider.

86	E-DOC-CTC-20050429-0100 v1.0

Page 94

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Apple TM546 manual General SpeedTouch Troubleshooting, SpeedTouch does not work SpeedTouch unreachable, Chapter

Contents

Residential ADSL Gateway SpeedTouch546User’s Guide Release R5.3.1Page SpeedTouch User’s Guide R5.3.1Document Information CopyrightTrademarks Status v1.0 May Reference E-DOC-CTC-20050429-0100Contents Contents2 Local Network Setup About this User’s GuideContents NavigationContents 5 Software UpgradeTroubleshooting Ethernet TroubleshootingContents E-DOC-CTC-20050429-0100About this User’s Guide Used SymbolsDocumentation and software updates About this User’s GuideAbout this User’s Guide E-DOC-CTC-20050429-01001 Your SpeedTouch ChapterChapter 1.1 SpeedTouch FeaturesHardware Specifications Software Features E-DOC-CTC-20050429-01001.1.1 Hardware Specifications ChapterBridging features Software FeaturesATM features Routing featuresYour SpeedTouch Management Multi-level user protection, Event logging Firmware upgradeable via upgrade wizard on Setup CDChapter DHCP server, client and relay, DHCP-to-PPP spoofingDescription Indicator1.2 SpeedTouch LED Behaviour NameCan be used to 1.3 How to Access your SpeedTouchAccess Method Chapter1.3.1 Access via the Web Interface ChapterFor more information, see “ Quote site command” on page 1.3.2 Access via CLICommand Line Interface CLI Chapter2 Select All Programs Accessories Command Prompt Chapter1 Open a Command Prompt window 1.3.3 Access via FTPFile Transfer Protocol FTP 2 Select All Programs Accessories Command PromptYou can use to Common FTP commandsCommand Access rights331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed Chapter3 Click Enable Remote Assistance Disabling remote access1.3.4 Remote Assistance 3 Click Disable Remote Assistance2 Local Network Setup ChapterChapter Device settings Ethernet link check2 In the menu select Home Network Devices can be used on 3 Internet Connectivity Dial-In ClientsDial-in method For more informationChapter Embedded PPP dial-in clients Broadband host PPPoE dial-in clientsSee “3.1 SpeedTouch Web Pages” on page 21 to proceed Monitoring your Internet connection 3.1 SpeedTouch Web PagesIntroduction Starting an Internet session ChapterChapter Terminating an Internet sessionE-DOC-CTC-20050429-0100 session IGD Control AgentStarting an Internet 2 Select Settings Control PanelInternet connection status Terminating an Internet session Chapter1 On the Start menu, click Settings Control Panel Prerequisites Configuring a broadband connection3.3 MS Windows XP BroadBand Connection 5 Select Set up my connection manually and click NextChapter Chapter Starting a broadband Internet sessionNetwork and Dial-up connections YourISP Chapter Terminating a broadband Internet session3 Click Disconnect Chapter 3.4 Mac OS X PPPoE Dial-in ClientPrerequisites Configuring a broadband connection 1 On the Apple menu, click System PreferencesTerminating a broadband Internet session ChapterStarting a broadband Internet session 3 Click DisconnectSpeedTouch SpeedTouch Web InterfaceIntroduction documentationMenu Language Bar Navigation Bar Notification Area Tasks 4.1 NavigationChapter Navigation barChapter 4.1.1 MenuCollapsing and expanding the menu SpeedTouch4.1.2 Language Bar Chapter4.1.3 Navigation Bar ChapterChapter 4.1.4 Notification AreaE-DOC-CTC-20050429-0100 Chapter 4.1.5 TasksE-DOC-CTC-20050429-0100 Chapter 4.2 HomeSpeedTouch home page SpeedTouch Broadband Connection Toolbox Home NetworkConfiguration 4.3 SpeedTouchInformation Configuration Event Logs Update ChapterChapter 4.3.1 InformationE-DOC-CTC-20050429-0100 Chapter 4.3.2 SpeedTouch Easy Setup2 In the Pick a task... list, click Set up E-DOC-CTC-20050429-0100Restart Accessing the Restart4.3.3 page4.3.4 Configuration ChapterSaving your current configuration 4.3.5 Backup & RestoreAccessing the Backup & Restore page Restoring a previously saved configurationResetting the SpeedTouch to factory defaults 4.3.6 Reset to Factory DefaultsAccessing the Reset to Factory Defaults page Chapter4.3.7 Event Logs Indicator DescriptionChapter Updating the SpeedTouch system software 4.3.8 UpdateChapter Internet Services 4.4 Broadband ConnectionThe Broadband Connection menu The Broadband Connection page ChapterChecking you Internet Connectivity Analysing the test results Introduction Accessing the Connectivity Check page4.4.1 Connectivity Check Chapter4.4.2 DSL Connection Chapter4.4.3 Internet Services ChapterService Settings page Internet Service SettingsAccessing the Internet 4.4.4Remote Assistance 4.5 ToolboxChapter Game & Application SharingURL Username Password 4.5.1 Remote Assistance2 Click Enable Remote Assistance Chapter4.5.2 Game & Application Sharing ChapterThe Defined Games & Applications page Accessing the Defined Games & Applications page4.5.3 Defined Games & Applications Chapter4.5.4 Game or Application Definition Accessing the Game or Application Definition page OverviewConfigure Under Adding a Port Translation ruleCreating a new game or application Accessing the Game or Application Definition4.5.5 New Game or Application ChapterAllow access to a specific web site Redirect a web site 4.5.6 Parental ControlDeny access to a specific web site Configure content based filtering settingsChapter Deny access to a specific web siteAllow access to a specific web site Redirect a web site Allow is selected under Action for Unknown SitesChapter Redirecting all web sites Configure content based filtering settingsUnder Content Based Filtering you are able to 2 Click Redirect in the Action listWeb Filtering Activation page Standard license activation Accessing this page Proceed as follows4.5.7 Web Filtering Activation ChapterAccessing this page Proceed as follows 4.5.8 Content LevelIcon Description 1 On the Toolbox menu, click Web Site Filtering 2 Click ConfigureContent level configuration Content level definition 4.5.9 New Content LevelContent level creation Proceed as follows 3 Under Pick a task..., click Create a new content level1 On the Toolbox menu, click Web Site Filtering ChapterE-DOC-CTC-20050429-0100 Chapter 4.5.10 FirewallHigh 4.5.11 Intrusion Detection Chapter2 On the Dynamic DNS page, click Configure 4.5.12 Dynamic DNSChapter Chapter 4.5.13 User ManagementE-DOC-CTC-20050429-0100 Chapter Accessing the User Edit page Editing a user account4.5.14 Edit User 1 On the Toolbox menu, click User Managementuser 4.5.15 Change Default UserChanging the default Chapter4.5.16 Add User ChapterDevices 4.6 Home NetworkChapter Interfaces4.6.1 Devices ChapterChapter 4.6.2 Device SettingsAccessing the device settings page Overview Connection SharingAssigning the public IP address to a device Accessing the Assign Public IP page4.6.3 Assign Public IP ChapterChapter 4.6.4 InterfacesE-DOC-CTC-20050429-0100 Chapter 4.6.5 Interface SettingsAssigning a new IP address to the SpeedTouch Under IP Addresses3 Click Configure Accessing the DHCP Pool page4.6.6 DHCP Pool ChapterInterface The DHCP Pool pageChapter Start AddressSystem software upgrades 5 Software UpgradeIntroduction System software upgrades availability System software packages and security7 See “ Upgrade procedure” on page 83 to continue 5.1 Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard Chapter1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next Upgrade procedureChapter System software downgrade Chapter6 Troubleshooting ChapterSpeedTouch does not work SpeedTouch unreachable 6.1 General SpeedTouch TroubleshootingChapter Chapter 6.1.1 Ethernet TroubleshootingLAN LED does not light up E-DOC-CTC-20050429-01006.1.2 Upgrade Troubleshooting Chapter1 On the Start menu, click Settings Control Panel 6.2 UPnP on Windows XP SystemsSpeedTouch not detected by UPnP or IGD Control Client Adding UPnP ChapterSelect Networking Services in the Components list and click Details Adding IGD Discovery and Control2 Select Settings Control Panel Add or Remove Programs ChapterHardware reset Software reset 6.3 Reset to Factory DefaultsResetting your SpeedTouch 2 In the menu select SpeedTouch ConfigurationChapter TroubleshootingE-DOC-CTC-20050429-0100 Page C-20050429 -0100 Need more help?THOMSON All rights reserved E-DOC -CT