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Apple TM546 manual Chapter, Troubleshooting, E-DOC-CTC-20050429-0100

Models: TM546

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Chapter 6

Troubleshooting

92	E-DOC-CTC-20050429-0100 v1.0

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Apple TM546 manual Chapter, Troubleshooting, E-DOC-CTC-20050429-0100

Contents

SpeedTouch546 User’s GuideResidential ADSL Gateway Release R5.3.1Page SpeedTouch User’s Guide R5.3.1Copyright TrademarksDocument Information Status v1.0 May Reference E-DOC-CTC-20050429-0100Contents 2 Local Network SetupContents About this User’s GuideContents Navigation5 Software Upgrade TroubleshootingContents Ethernet TroubleshootingContents E-DOC-CTC-20050429-0100Used Symbols Documentation and software updatesAbout this User’s Guide About this User’s GuideAbout this User’s Guide E-DOC-CTC-20050429-01001 Your SpeedTouch Chapter1.1 SpeedTouch Features Hardware Specifications Software FeaturesChapter E-DOC-CTC-20050429-01001.1.1 Hardware Specifications ChapterSoftware Features ATM featuresBridging features Routing featuresFirmware upgradeable via upgrade wizard on Setup CD ChapterYour SpeedTouch Management Multi-level user protection, Event logging DHCP server, client and relay, DHCP-to-PPP spoofingIndicator 1.2 SpeedTouch LED BehaviourDescription Name1.3 How to Access your SpeedTouch Access MethodCan be used to Chapter1.3.1 Access via the Web Interface Chapter1.3.2 Access via CLI Command Line Interface CLIFor more information, see “ Quote site command” on page Chapter2 Select All Programs Accessories Command Prompt Chapter1.3.3 Access via FTP File Transfer Protocol FTP1 Open a Command Prompt window 2 Select All Programs Accessories Command PromptCommon FTP commands CommandYou can use to Access rights331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed ChapterDisabling remote access 1.3.4 Remote Assistance3 Click Enable Remote Assistance 3 Click Disable Remote Assistance2 Local Network Setup ChapterChapter Device settings Ethernet link check2 In the menu select Home Network Devices 3 Internet Connectivity Dial-In Clients Dial-in methodcan be used on For more informationChapter Embedded PPP dial-in clients Broadband host PPPoE dial-in clientsSee “3.1 SpeedTouch Web Pages” on page 21 to proceed 3.1 SpeedTouch Web Pages Introduction Starting an Internet sessionMonitoring your Internet connection ChapterChapter Terminating an Internet sessionE-DOC-CTC-20050429-0100 IGD Control Agent Starting an Internetsession 2 Select Settings Control PanelInternet connection status Terminating an Internet session ChapterPrerequisites Configuring a broadband connection 3.3 MS Windows XP BroadBand Connection1 On the Start menu, click Settings Control Panel 5 Select Set up my connection manually and click NextChapter Chapter Starting a broadband Internet sessionNetwork and Dial-up connections YourISP Chapter Terminating a broadband Internet session3 Click Disconnect 3.4 Mac OS X PPPoE Dial-in Client Prerequisites Configuring a broadband connectionChapter 1 On the Apple menu, click System PreferencesChapter Starting a broadband Internet sessionTerminating a broadband Internet session 3 Click DisconnectSpeedTouch Web Interface IntroductionSpeedTouch documentation4.1 Navigation ChapterMenu Language Bar Navigation Bar Notification Area Tasks Navigation bar4.1.1 Menu Collapsing and expanding the menuChapter SpeedTouch4.1.2 Language Bar Chapter4.1.3 Navigation Bar ChapterChapter 4.1.4 Notification AreaE-DOC-CTC-20050429-0100 Chapter 4.1.5 TasksE-DOC-CTC-20050429-0100 4.2 Home SpeedTouch home pageChapter SpeedTouch Broadband Connection Toolbox Home Network4.3 SpeedTouch Information Configuration Event Logs UpdateConfiguration ChapterChapter 4.3.1 InformationE-DOC-CTC-20050429-0100 4.3.2 SpeedTouch Easy Setup 2 In the Pick a task... list, click Set upChapter E-DOC-CTC-20050429-0100Accessing the Restart 4.3.3Restart page4.3.4 Configuration Chapter4.3.5 Backup & Restore Accessing the Backup & Restore pageSaving your current configuration Restoring a previously saved configuration4.3.6 Reset to Factory Defaults Accessing the Reset to Factory Defaults pageResetting the SpeedTouch to factory defaults Chapter4.3.7 Event Logs Indicator DescriptionChapter Updating the SpeedTouch system software 4.3.8 UpdateChapter 4.4 Broadband Connection The Broadband Connection menu The Broadband Connection pageInternet Services ChapterIntroduction Accessing the Connectivity Check page 4.4.1 Connectivity CheckChecking you Internet Connectivity Analysing the test results Chapter4.4.2 DSL Connection Chapter4.4.3 Internet Services ChapterInternet Service Settings Accessing the InternetService Settings page 4.4.44.5 Toolbox ChapterRemote Assistance Game & Application Sharing4.5.1 Remote Assistance 2 Click Enable Remote AssistanceURL Username Password Chapter4.5.2 Game & Application Sharing ChapterAccessing the Defined Games & Applications page 4.5.3 Defined Games & ApplicationsThe Defined Games & Applications page ChapterAccessing the Game or Application Definition page Overview Configure Under4.5.4 Game or Application Definition Adding a Port Translation ruleAccessing the Game or Application Definition 4.5.5 New Game or ApplicationCreating a new game or application Chapter4.5.6 Parental Control Deny access to a specific web siteAllow access to a specific web site Redirect a web site Configure content based filtering settingsDeny access to a specific web site Allow access to a specific web site Redirect a web siteChapter Allow is selected under Action for Unknown SitesRedirecting all web sites Configure content based filtering settings Under Content Based Filtering you are able toChapter 2 Click Redirect in the Action listAccessing this page Proceed as follows 4.5.7 Web Filtering ActivationWeb Filtering Activation page Standard license activation Chapter4.5.8 Content Level Icon DescriptionAccessing this page Proceed as follows 1 On the Toolbox menu, click Web Site Filtering 2 Click Configure4.5.9 New Content Level Content level creation Proceed as followsContent level configuration Content level definition 3 Under Pick a task..., click Create a new content level1 On the Toolbox menu, click Web Site Filtering ChapterE-DOC-CTC-20050429-0100 Chapter 4.5.10 FirewallHigh 4.5.11 Intrusion Detection Chapter2 On the Dynamic DNS page, click Configure 4.5.12 Dynamic DNSChapter Chapter 4.5.13 User ManagementE-DOC-CTC-20050429-0100 Accessing the User Edit page Editing a user account 4.5.14 Edit UserChapter 1 On the Toolbox menu, click User Management4.5.15 Change Default User Changing the defaultuser Chapter4.5.16 Add User Chapter4.6 Home Network ChapterDevices Interfaces4.6.1 Devices Chapter4.6.2 Device Settings Accessing the device settings page OverviewChapter Connection SharingAccessing the Assign Public IP page 4.6.3 Assign Public IPAssigning the public IP address to a device ChapterChapter 4.6.4 InterfacesE-DOC-CTC-20050429-0100 4.6.5 Interface Settings Assigning a new IP address to the SpeedTouchChapter Under IP AddressesAccessing the DHCP Pool page 4.6.6 DHCP Pool3 Click Configure ChapterThe DHCP Pool page ChapterInterface Start Address5 Software Upgrade Introduction System software upgrades availabilitySystem software upgrades System software packages and security5.1 Upgrade Wizard on Setup CD Introduction Starting the Upgrade Wizard7 See “ Upgrade procedure” on page 83 to continue Chapter1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next Upgrade procedureChapter System software downgrade Chapter6 Troubleshooting ChapterSpeedTouch does not work SpeedTouch unreachable 6.1 General SpeedTouch TroubleshootingChapter 6.1.1 Ethernet Troubleshooting LAN LED does not light upChapter E-DOC-CTC-20050429-01006.1.2 Upgrade Troubleshooting Chapter6.2 UPnP on Windows XP Systems SpeedTouch not detected by UPnP or IGD Control Client Adding UPnP1 On the Start menu, click Settings Control Panel ChapterAdding IGD Discovery and Control 2 Select Settings Control Panel Add or Remove ProgramsSelect Networking Services in the Components list and click Details Chapter6.3 Reset to Factory Defaults Resetting your SpeedTouchHardware reset Software reset 2 In the menu select SpeedTouch ConfigurationChapter TroubleshootingE-DOC-CTC-20050429-0100 Page Need more help? 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