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Apple TM546 manual Chapter, Click Enable Remote Assistance, URL Username Password

Models: TM546

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Chapter 4

SpeedTouch™ Web Interface

4.5.1 Remote Assistance

Enabling Remote This page allows you to make your SpeedTouch™ accessible for remote support. Assistance

You must be connected to the Internet to be able to enable remote ! assistance.

To use remote assistance:

1If needed, type a password in the Password box.

2Click Enable Remote Assistance.

3Pass the information listed under:

URL

Username

Password

to your technical support, in order for them to be able to access your SpeedTouch™.

Once the technical support is connected, no other connections are possible.

4The remote assistance session ends:

If the technical support disables remote assistance.

After 20 minutes of inactivity, or after a reboot, remote management.

54	E-DOC-CTC-20050429-0100 v1.0

Page 62

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Apple TM546 manual Chapter, Click Enable Remote Assistance, URL Username Password

Contents

Residential ADSL Gateway SpeedTouch546User’s Guide Release R5.3.1Page SpeedTouch User’s Guide R5.3.1Document Information CopyrightTrademarks Status v1.0 May Reference E-DOC-CTC-20050429-0100Contents Contents2 Local Network Setup About this User’s GuideContents NavigationContents 5 Software UpgradeTroubleshooting Ethernet TroubleshootingContents E-DOC-CTC-20050429-0100About this User’s Guide Used SymbolsDocumentation and software updates About this User’s GuideAbout this User’s Guide E-DOC-CTC-20050429-01001 Your SpeedTouch ChapterChapter 1.1 SpeedTouch FeaturesHardware Specifications Software Features E-DOC-CTC-20050429-01001.1.1 Hardware Specifications ChapterBridging features Software FeaturesATM features Routing featuresYour SpeedTouch Management Multi-level user protection, Event logging Firmware upgradeable via upgrade wizard on Setup CDChapter DHCP server, client and relay, DHCP-to-PPP spoofingDescription Indicator1.2 SpeedTouch LED Behaviour NameCan be used to 1.3 How to Access your SpeedTouchAccess Method Chapter1.3.1 Access via the Web Interface ChapterFor more information, see “ Quote site command” on page 1.3.2 Access via CLICommand Line Interface CLI Chapter2 Select All Programs Accessories Command Prompt Chapter1 Open a Command Prompt window 1.3.3 Access via FTPFile Transfer Protocol FTP 2 Select All Programs Accessories Command PromptYou can use to Common FTP commandsCommand Access rights331 SpeedTouch 00-90-D0-01-02-03 User doejohn OK. Password requir ed Chapter3 Click Enable Remote Assistance Disabling remote access1.3.4 Remote Assistance 3 Click Disable Remote Assistance2 Local Network Setup Chapter2 In the menu select Home Network Devices Device settings Ethernet link checkChapter can be used on 3 Internet Connectivity Dial-In ClientsDial-in method For more informationSee “3.1 SpeedTouch Web Pages” on page 21 to proceed Embedded PPP dial-in clients Broadband host PPPoE dial-in clientsChapter Monitoring your Internet connection 3.1 SpeedTouch Web PagesIntroduction Starting an Internet session ChapterE-DOC-CTC-20050429-0100 Terminating an Internet sessionChapter session IGD Control AgentStarting an Internet 2 Select Settings Control PanelInternet connection status Terminating an Internet session Chapter1 On the Start menu, click Settings Control Panel Prerequisites Configuring a broadband connection3.3 MS Windows XP BroadBand Connection 5 Select Set up my connection manually and click NextChapter Network and Dial-up connections YourISP Starting a broadband Internet sessionChapter 3 Click Disconnect Terminating a broadband Internet sessionChapter Chapter 3.4 Mac OS X PPPoE Dial-in ClientPrerequisites Configuring a broadband connection 1 On the Apple menu, click System PreferencesTerminating a broadband Internet session ChapterStarting a broadband Internet session 3 Click DisconnectSpeedTouch SpeedTouch Web InterfaceIntroduction documentationMenu Language Bar Navigation Bar Notification Area Tasks 4.1 NavigationChapter Navigation barChapter 4.1.1 MenuCollapsing and expanding the menu SpeedTouch4.1.2 Language Bar Chapter4.1.3 Navigation Bar ChapterE-DOC-CTC-20050429-0100 4.1.4 Notification AreaChapter E-DOC-CTC-20050429-0100 4.1.5 TasksChapter Chapter 4.2 HomeSpeedTouch home page SpeedTouch Broadband Connection Toolbox Home NetworkConfiguration 4.3 SpeedTouchInformation Configuration Event Logs Update ChapterE-DOC-CTC-20050429-0100 4.3.1 InformationChapter Chapter 4.3.2 SpeedTouch Easy Setup2 In the Pick a task... list, click Set up E-DOC-CTC-20050429-0100Restart Accessing the Restart4.3.3 page4.3.4 Configuration ChapterSaving your current configuration 4.3.5 Backup & RestoreAccessing the Backup & Restore page Restoring a previously saved configurationResetting the SpeedTouch to factory defaults 4.3.6 Reset to Factory DefaultsAccessing the Reset to Factory Defaults page ChapterChapter Indicator Description4.3.7 Event Logs Chapter 4.3.8 UpdateUpdating the SpeedTouch system software Internet Services 4.4 Broadband ConnectionThe Broadband Connection menu The Broadband Connection page ChapterChecking you Internet Connectivity Analysing the test results Introduction Accessing the Connectivity Check page4.4.1 Connectivity Check Chapter4.4.2 DSL Connection Chapter4.4.3 Internet Services ChapterService Settings page Internet Service SettingsAccessing the Internet 4.4.4Remote Assistance 4.5 ToolboxChapter Game & Application SharingURL Username Password 4.5.1 Remote Assistance2 Click Enable Remote Assistance Chapter4.5.2 Game & Application Sharing ChapterThe Defined Games & Applications page Accessing the Defined Games & Applications page4.5.3 Defined Games & Applications Chapter4.5.4 Game or Application Definition Accessing the Game or Application Definition page OverviewConfigure Under Adding a Port Translation ruleCreating a new game or application Accessing the Game or Application Definition4.5.5 New Game or Application ChapterAllow access to a specific web site Redirect a web site 4.5.6 Parental ControlDeny access to a specific web site Configure content based filtering settingsChapter Deny access to a specific web siteAllow access to a specific web site Redirect a web site Allow is selected under Action for Unknown SitesChapter Redirecting all web sites Configure content based filtering settingsUnder Content Based Filtering you are able to 2 Click Redirect in the Action listWeb Filtering Activation page Standard license activation Accessing this page Proceed as follows4.5.7 Web Filtering Activation ChapterAccessing this page Proceed as follows 4.5.8 Content LevelIcon Description 1 On the Toolbox menu, click Web Site Filtering 2 Click ConfigureContent level configuration Content level definition 4.5.9 New Content LevelContent level creation Proceed as follows 3 Under Pick a task..., click Create a new content levelE-DOC-CTC-20050429-0100 Chapter1 On the Toolbox menu, click Web Site Filtering High 4.5.10 FirewallChapter 4.5.11 Intrusion Detection ChapterChapter 4.5.12 Dynamic DNS2 On the Dynamic DNS page, click Configure E-DOC-CTC-20050429-0100 4.5.13 User ManagementChapter Chapter Accessing the User Edit page Editing a user account4.5.14 Edit User 1 On the Toolbox menu, click User Managementuser 4.5.15 Change Default UserChanging the default Chapter4.5.16 Add User ChapterDevices 4.6 Home NetworkChapter Interfaces4.6.1 Devices ChapterChapter 4.6.2 Device SettingsAccessing the device settings page Overview Connection SharingAssigning the public IP address to a device Accessing the Assign Public IP page4.6.3 Assign Public IP ChapterE-DOC-CTC-20050429-0100 4.6.4 InterfacesChapter Chapter 4.6.5 Interface SettingsAssigning a new IP address to the SpeedTouch Under IP Addresses3 Click Configure Accessing the DHCP Pool page4.6.6 DHCP Pool ChapterInterface The DHCP Pool pageChapter Start AddressSystem software upgrades 5 Software UpgradeIntroduction System software upgrades availability System software packages and security7 See “ Upgrade procedure” on page 83 to continue 5.1 Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard ChapterChapter Upgrade procedure1 In the Welcome to the SpeedTouch Upgrade Wizard window, click Next System software downgrade Chapter6 Troubleshooting ChapterChapter 6.1 General SpeedTouch TroubleshootingSpeedTouch does not work SpeedTouch unreachable Chapter 6.1.1 Ethernet TroubleshootingLAN LED does not light up E-DOC-CTC-20050429-01006.1.2 Upgrade Troubleshooting Chapter1 On the Start menu, click Settings Control Panel 6.2 UPnP on Windows XP SystemsSpeedTouch not detected by UPnP or IGD Control Client Adding UPnP ChapterSelect Networking Services in the Components list and click Details Adding IGD Discovery and Control2 Select Settings Control Panel Add or Remove Programs ChapterHardware reset Software reset 6.3 Reset to Factory DefaultsResetting your SpeedTouch 2 In the menu select SpeedTouch ConfigurationE-DOC-CTC-20050429-0100 TroubleshootingChapter Page C-20050429 -0100 Need more help?THOMSON All rights reserved E-DOC -CT