Service
Self Help
Cooktop Troubleshooting
Use these suggestions before calling for service to avoid service charges.
Cooktop Problem | Possible Causes and Suggested Solutions |
|
|
|
|
Burner(s) do not light / Ignitors do not | • Make sure that the gas shut off valve is in the ON position and the gas |
spark | supply to the house is not shut off. |
| • Make sure the burner caps are properly positioned and the burner |
| ports are not clogged. Clear ports with a wire or straightened paper clip |
| if clogged. |
| • Make sure the igniters are clean and dry. |
| • Check the power supply. It should be properly grounded with the |
| correct polarity. Make sure the unit is plugged in and the circuit breaker |
| is not tripped. |
Burner flame goes out unexpectedly | • Make sure that there is no draft in the room. |
Ignitors spark even though knobs are in | • When the electrical power connection has been activated at the first |
the off position | power up or reconnected after an outage, the igniters may spark once |
| or twice even though all burner knobs are in the off position. |
Cooking results are not what was | • The cooktop is not level. |
expected | • Cooking pan does not fit the surface being used. |
| • Cookware is not the type or size recommended. |
|
|
Water takes too long to boil | Time to boil can vary greatly depending on environmental conditions. See |
| “Boiling Water” in this manual for tips to decrease time to boil. |
|
|
English 38
