HotBrick VPN 800 manual Troubleshooting, General Problems, Internet Access, Solution

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HotBrick Network Solutions

Appendix C

Troubleshooting

Overview

This chapter covers some common problems that may be encountered while using the VPN 800/2 Firewall Router and some possible solutions to them. If you follow the suggested steps and the VPN 800/2 Firewall Router still does not function properly, contact your dealer for further advice.

General Problems

Problem 1:	Can't connect to the VPN 800/2 Firewall Router to configure it.

Solution 1:	Check the following:
	• The Load Balancer is properly installed, LAN connections are OK, and it is
	powered ON.
	• Ensure that your PC and the VPN 800/2 Firewall Router are on the same
	network segment. (If you don't have a router, this must be the case.)
	• If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart
	it.
	• If your PC uses a Fixed (Static) IP address, ensure that it is using an IP
	Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible
	with the VPN 800/2 Firewall Router’s default IP Address of 192.168.1.1.
	Also, the Network Mask should be set to 255.255.255.0 to match the VPN
	800/2 Firewall Router.
	In Windows, you can check these settings by using Control Panel-Networkto
	check the Properties for the TCP/IP protocol.

Internet Access

Problem 1:	When I enter a URL or IP address I get a time out error.
Solution 1:	A number of things could be causing this. Try the following troubleshooting steps.
	• Check if other PCs work. If they do, ensure that your PCs IP settings are
	correct. If using a Fixed (Static) IP Address, check the Network Mask, Default
	gateway and DNS as well as the IP Address.
	• If the PCs are configured correctly, but still not working, check the VPN 800/2
	Firewall Router. Ensure that it is connected and ON. Connect to it and check its
	settings. (If you can't connect to it, check the LAN and power connections.)
	• If the VPN 800/2 Firewall Router is configured correctly, check your Internet
	connection (DSL/Cable modem etc) to see that it is working correctly.

Problem 2: Some applications do not run properly when using the VPN 800/2 Firewall Router.

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Contents Dual WAN Firewall Router VPN 800 User’s Guide Page Table of Contents Advanced LAN Configuration ………………………………………………………………...67 Existing Dhcp Server ………………………………………………………………………………...67Introduction Internet FeaturesThis gives twice the bandwidth of a single modem PPPoE Session Management Other Features Port Switching HubPackage Contents Physical DetailsLED Action Condition AC power socket Default SettingsRear Panel VPN 800/2 Firewall Router Page Basic Setup ProcedureConfiguring the VPN 800/2 Firewall Router for your LAN OverviewNo Response? IP Address Settings LAN & DhcpSubnet Mask Configuration LAN Any IP SetupDhcp Server Dhcp IP AddressHotBrick Network Solutions Settings Primary Setup Connection ModeConnection TypeAddress Info PPPoE / PptpConfigure PCs on your LAN TCP/IP SettingsInternet Access OverviewMacintosh Clients Accessing AOLLinux Clients Fixed IP Address Advanced Port Setup Port OptionsSettings Port Options Connection OptionsTransparent Bridge OptionLoad Balance Load BalanceSettings Load Balance Load BalanceStatistics InterfaceSettings Advanced PPPoE Advanced PPPoEAction StatusSettings Advanced Pptp Advanced PptpAdvanced Setup Host IP SetupSettings Host IP Setup Host Network IdentityHost Network BindingHost & Group ListConnecting to the Virtual Servers Virtual ServersSettings Virtual Server EnableServer Type AddressSettings Custom Virtual Servers Custom Virtual ServersSelect Custom Server Server List Name Custom ServerCustom Virtual Server Special Applications Settings Special ApplicationsSelect Special Application Name Select Name Item Using a Special Application on your PC To use the Dynamic DNS feature Dynamic DNSSettings Dynamic DNS Dynamic DNS ServiceSettings AdditionalStandard Client orMulti DMZ Multi DMZSettings Multi DMZ UPnP Settings UPnPUPnP Option NAT Setting NATSettings NAT NAT AliasAdvanced Features 10 Advanced FeatureSettings Advanced Features Interface Smtp Simple Mail Transport Protocol Binding Using Remote Web-based SetupProtocol Protocol and Port Binding Security Management Block URLSettings Block URL Block InternetAccess Filter Setup Access GroupFilter Setting Block Well-knownPorts Icmp FiltersSession Limit Setting System Filter Exception Enable System Filter ExceptionProtocol Foreign Port RangeVPN Configuration Planning the VPNIPSec Global Setting IPSec Global SettingIP Global Setting Log LevelPolicy Setup Policy SetupVPN Policy Setup IPSec Traffic BindingTraffic Selector Security LevelKey Management Dead Peer Detection Tunnel AttributeSet Options QoS Configuration QoS SetupPolicy Configuration Data QoS SetupService FeatureData Policy Configuration Network Admission PolicyManagement Assistant SnmpSettings Snmp Email AlertSystem InformationSettings Email Alert Syslog Syslog Configuration Syslog GlobalKeep Sent Messages Syslog ServerAdmin Password Admin Password ScreenUpgrade Firmware Upgrade FirmwareExisting Dhcp Server Advanced LAN ConfigurationRouting Settings Routing Configuring Other Routers on your LANStatic Routing Example For Router As Default Route For Router Bs Default RouteFor the VPN 800/2 Firewall Router Gateways Routing Table Entry 1 SegmentOperation Operation and StatusSystem Status Data System Status DeviceRestore Factory Defaults Restore Factory DefaultsWAN Status WAN StatusNAT Status Data NAT StatusErrors NAT TrafficNAT Connections MiscFCC Statement SpecificationsCE Marking Warning Overview TCP/IP Settings Windows TCP/IP SetupChecking TCP/IP Settings Windows 9x/ME Using Dhcp Checking TCP/IP Settings Windows Select Control Panel Network and Dial-up ConnectionUsing a fixed IP Address Use the following IP Address Checking TCP/IP Settings Windows XP Figure B-7 Network Configuration Windows XPFigure B-8 TCP/IP Properties Windows XP Troubleshooting General ProblemsInternet Access SolutionSolution