Support, Problem reports, Platforms supported

Section: 1.2 Support

CPU-intensive parallel applications are programmed using a programming library called MPI (Message Passing Interface), the state-of-the-art library for high performance computing. Note that the MPI library is NOT described within this manual; MPI is defined by a standards committee, and the API, along with guides for its use is available free of charge on the Internet. A link to the MPI Standard and other MPI resources can be found in chapter 7, "Related documentation", and on Scali's web site, http://www.scali.com.

Scali MPI Connect (SMC) consists of Scali's implementation of the MPI programming library and the necessary support programs to launch and run MPI applications. This manual often uses the term ScaMPI to refer to the specifics of the MPI itself, and not the support applications.

Please note that in earlier releases of Scali Software Platform (SSP), the term ScaMPI was often used to refer to the parts of SSP which are now called SMC.

SSP is the complete cluster management solution, and includes a GUI, full remote management, power control, remote console and monitoring functionality, as well as a full OS+Scali Manage install/reinstall utility. While we strive to make SSP as simple and painless to use as possible, SMC as a stand-alone product is the bare minimum for MPI usage, and requires that the user installs another management solution. Please note that SMC continues to be included in SSP; at no time should they be installed together, and SSP and SMC distributions should never be mixed within a single cluster.

1.2 Support

1.2.1 Scali mailing lists

Scali provides two mailing lists for support and information distribution. For instructions on how to subscribe to a mailing list (i.e., scali-announceor scali-user), please see the Mailing Lists section of http://www.scali.com/.

1.2.2 SMC FAQ

An updated list of Frequently Asked Questions is posted on http://www.scali.com. In addition, for users who have installed SMC, the version of the FAQ that was current when SMC was installed is available as a text file in /opt/scali/doc/ScaMPI/FAQ.

1.2.3 SMC release documents

When SMC has been installed, a number of smaller documents such as the FAQ, RELEASE NOTES, README, SUPPORT, LICENSE_TERMS, INSTALL are available as text files in the /opt/ scali/doc/ScaMPI directory.

1.2.4 Problem reports

Problem reports should, whenever possible, include both a description of the problem, the software version(s), the computer architecture, a code example, and a record of the sequence of events causing the problem. In particular, any information that you can include about what triggered the error will be helpful. The report should be sent by e-mail to support@scali.com.

1.2.5 Platforms supported

SMC is available for a number of platforms. For up-to-date information, please see the SMC section of http://www.scali.com/. For additional information, please contact Scali at sales@scali.com.

Escali 4.4 manual Support, Scali mailing lists SMC FAQ SMC release documents, Problem reports