Dell 1370, P06S001, MV909 setup guide Getting Help

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INSPIRON

Getting Help

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1.See “Solving Problems” on page 34 for information and procedures that pertain to the problem your computer is experiencing.

2.See the Dell Technology Guide for more troubleshooting information.

3.See “Dell Diagnostics” on page 43 for procedures on how to run Dell Diagnostics.

4.Fill out the “Diagnostic Checklist” on page 60.

5.Use Dell’s extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See “Online Services” on page 56 for a more extensive list of Dell Support online.

6.If the preceding steps have not resolved the problem, see “Before You Call” on page 59.

NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell’s Express Service Code system may not be available in all countries.

When prompted by Dell’s automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

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Contents Inspiron Page SETUP GUIDE August 2009 P/N MV909 Rev. A00 Contents Index Setting Up Your Inspiron Laptop Before Setting Up Your ComputerConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows Install the Subscriber Identity Module Optional To install the SIMBattery bay SIM slot Enable or Disable Wireless Optional Setting Up Your Inspiron Laptop Setting Up a Wired Connection Setting Up a Wireless ConnectionTo set up your connection to a wireless router Connect to the Internet OptionalSetting Up Your Internet Connection To set up your Internet connectionUsing Your Inspiron Laptop Right View FeaturesUsing Your Inspiron Laptop Left View Features Using Your Inspiron Laptop Front View Feature Using Your Inspiron Laptop Computer Base and Keyboard Features Indicator light status Battery charge levelBattery AC AdapterUsing Your Inspiron Laptop Multimedia Control Keys Display Features Using Your Inspiron Laptop Dell Extended Battery Life Removing and Replacing BatteryBattery Battery bay Battery release latches Entertainment and Multimedia Software FeaturesProductivity and Communication Customizing Your Energy Settings Customizing the DesktopTransferring Information to a New Computer Backing Up Your DataDell Dock Add a Category Add an IconRemove a Category or Icon Personalize the DockBeep Codes Solving ProblemsBeep Code Possible Problem Network Problems Power ProblemsWireless connection is lost Wired connection is lost Power light is solid white but computer is not responding Insufficient memory message Memory ProblemsOther memory problems Computer does not start up Program stops respondingClick Applications Click End Task Program crashes repeatedlyOther software problems About Your System System Using Support ToolsDell Support Center Using Support Tools System MessagesThem Dell Diagnostics Hardware TroubleshooterStarting Dell Diagnostics From Your Hard Drive If Pre-boot System Assessment PSA is invokedIf PSA is not invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc System Restore Restoring Your Operating SystemClick Undo my last restoration and click Next Starting System RestoreUndoing the Last System Restore Dell Factory Image Restore Starting Dell Factory Image RestoreRestoring Your Operating System Before You Begin Operating System ReinstallationTo reinstall Windows, you need the following Reinstalling Microsoft Windows Click Exit if the Install Windows message appearsGetting Help Technical Support and Customer Service DellConnectDell Support e-mail addresses Online ServicesDell Support websites Automated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit Before You Call Diagnostic Checklist Contacting Dell For customers in the United States, call 800-WWW-DELLFinding More Information and Resources If you need to SeeIf you need to SeeBasic Specifications System ModelProcessor Computer InformationIn-1 Memory Card Reader MemoryDisplay ConnectorsCommunications Battery BatteryAC Adapter PhysicalComputer Environment Relative humidity maximumAppendix Macrovision Product NoticeImporter Index Index Index