Dell MV909, 1370, P06S001 setup guide System Messages, Using Support Tools

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System Messages

If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Dell Technology Guide on your hard drive or at support.dell.com/ manuals or see “Contacting Dell” on page 61for assistance.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell for assistance (see “Contacting Dell” on page 61).

Using Support Tools

CMOS checksum error — Possible motherboard failure or Real Time Clock (RTC) battery low. Replace the RTC coin-cell battery (see the Service Manual at support.dell.com/manuals) or contact Dell for assistance (see “Contacting Dell” on page 61).

CPU fan failure — CPU fan has failed. Replace the CPU fan (see the Service Manual at support. dell.com/manuals).

Hard-disk drive failure — Possible hard disk drive failure during POST. Contact Dell for assistance (see “Contacting Dell” on page 61).

Hard-disk drive read failure — Possible hard disk drive failure during HDD boot test. Contact Dell for assistance (see “Contacting Dell” on page 61).

Keyboard failure — Keyboard failure or loose cable.

Replace the keyboard (see the Service Manual at support.dell.com/manuals).

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Contents Inspiron Page SETUP GUIDE August 2009 P/N MV909 Rev. A00 Contents Index Before Setting Up Your Computer Setting Up Your Inspiron LaptopConnect the AC Adapter Connect the Network Cable Optional Press the Power Button Set Up Microsoft Windows To install the SIM Install the Subscriber Identity Module OptionalBattery bay SIM slot Enable or Disable Wireless Optional Setting Up Your Inspiron Laptop Connect to the Internet Optional Setting Up a Wired ConnectionSetting Up a Wireless Connection To set up your connection to a wireless routerTo set up your Internet connection Setting Up Your Internet ConnectionRight View Features Using Your Inspiron LaptopUsing Your Inspiron Laptop Left View Features Using Your Inspiron Laptop Front View Feature Using Your Inspiron Laptop Computer Base and Keyboard Features AC Adapter Indicator light statusBattery charge level BatteryUsing Your Inspiron Laptop Multimedia Control Keys Display Features Using Your Inspiron Laptop Removing and Replacing Battery Dell Extended Battery LifeBattery Battery bay Battery release latches Productivity and Communication Software FeaturesEntertainment and Multimedia Backing Up Your Data Customizing Your Energy SettingsCustomizing the Desktop Transferring Information to a New ComputerDell Dock Personalize the Dock Add a CategoryAdd an Icon Remove a Category or IconBeep Code Possible Problem Solving ProblemsBeep Codes Wired connection is lost Network ProblemsPower Problems Wireless connection is lostPower light is solid white but computer is not responding Other memory problems Memory ProblemsInsufficient memory message Click End Task Program crashes repeatedly Computer does not start upProgram stops responding Click ApplicationsOther software problems Dell Support Center Using Support ToolsAbout Your System System System Messages Using Support ToolsThem Hardware Troubleshooter Dell DiagnosticsIf Pre-boot System Assessment PSA is invoked Starting Dell Diagnostics From Your Hard DriveIf PSA is not invoked Insert the Drivers and Utilities disc Remove the Drivers and Utilities disc Restoring Your Operating System System RestoreUndoing the Last System Restore Starting System RestoreClick Undo my last restoration and click Next Starting Dell Factory Image Restore Dell Factory Image RestoreRestoring Your Operating System To reinstall Windows, you need the following Operating System ReinstallationBefore You Begin Click Exit if the Install Windows message appears Reinstalling Microsoft WindowsGetting Help DellConnect Technical Support and Customer ServiceDell Support websites Online ServicesDell Support e-mail addresses Product Information Automated Order-Status ServiceReturning Items for Repair Under Warranty or for Credit Before You Call Diagnostic Checklist For customers in the United States, call 800-WWW-DELL Contacting DellIf you need to See Finding More Information and ResourcesSee If you need toComputer Information Basic SpecificationsSystem Model ProcessorMemory In-1 Memory Card ReaderCommunications ConnectorsDisplay Battery BatteryPhysical AC AdapterRelative humidity maximum Computer EnvironmentMacrovision Product Notice AppendixImporter Index Index Index