Dell A840, A860 Program stops responding, Program crashes repeatedly, Solid blue screen appears

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Troubleshooting

A program stops responding

E N D T H E P R O G R A M —

1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.

2Click to select the program that is no longer responding, and click End Task.

A program crashes repeatedly

NOTE: Most software includes installation instructions in its documentation or the media (CD or DVD).

C H E C K T H E S O F T W A R E

D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D —

The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.

1Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.

2In the welcome screen, click Next.

3Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.

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Contents Vostro A840/A860 Setup Quick Reference Guide Macrovision Product Notice Contents Dell Support Center Reinstalling Software Restoring Your Operating SystemFinding Information Obtaining AssistanceIndex Contents About Your Computer Front ViewAttach headphones to the connector Attach a microphone to Right ViewTurns on when the scroll lock function is enabled D E M C O N N E C T O R RJLeft View USB C O N N E C T O R SConnects video devices, such as a monitor Battery Removal To remove the battery Ensure that the computer is turned off About Your Computer Quick Setup Quick SetupConnect the AC adapter to the AC adapter Connecting to the Internet Setting Up Your Internet ConnectionMicrosoft Windows Vista Operating System Choose Dial-up if you will use a dial-up modem or IsdnTransferring Information to a New Computer Quick Setup Specifications 512 MB, 1 GB, 2 GB GB capable Memory type DDR2 SodimmVideo Hole connector Ieee Pin mini USBIn-1 combo card connector Connector Cards supportedWireless Internal Wlan and Bluetooth wirelessMicrophone-in connector, stereo Headphones/speakers connectorVideo Vostro A840 Vostro A860 Video type Integrated on system board, hardwareActive area X/Y 303.36 x 344.23 x Dimensions Audio Vostro A840 Vostro A860 Speaker One 4-ohm speaker206 mm 8.11 inches 209.5 mm 8.24 inches 320 mm 12.6 inches 359.3 mm 14.14 inches15/30 Pixel pitch 2373 255 Power Consumption Display Vostro A840 Vostro A860 Viewing angles40/40 Max with no inverter lossesTouch Pad Vostro A840 Vostro A860 240 cpiSize 53.4 mm 2.10 inches40 to 65C -40 to 149F Coin-cell battery CR-2032 To 35C 32 to 95FContinuous Output power 65 W Rated output voltage 137.2 mm 5.4 inches Weight with cables Kg 0.9 lbInput frequency 50-60 Hz Output current +/-1.0 VDCAC Adapter Vostro A840 Physical Vostro A840 Vostro A860 Height03 kg 4.47 lb 46 kg 5.42 lb Spectrum that simulates user environment Grms110 G 163 G Airborne containment level G2 or lower as defined byTroubleshooting Error MessagesDo not use these characters in filenames T E N D E D M E M O R Y S I Z E H a SHARD-DISK Drive Controller Failure Y B O a R D C L O C K L I N E F a I L U R E For Troubleshooting Optional ROM has failed. Contact Dell see Contacting Dell on Try again System Messages Troubleshooting Software and Hardware Problems A.R.T error, possible hard drive failureDell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveInsert the Drivers and Utilities media Shut down and restart the computerTroubleshooting Tips Power ProblemsFollow these tips when troubleshooting your computer Ensure that the display is connected and powered on T H E P O W E R L I G H T I S B L I N K I N GMemory Problems Lockups and Software Problems Computer does not start up Run the Dell Diagnostics see Dell Diagnostics onComputer stops responding Program stops responding Program crashes repeatedlySolid blue screen appears Other software problems Dell Technical Update ServiceDell Support Center Alerts technical support alerts relevant to your computer Reinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying DriversUsing the Drivers and Utilities Media Click the Drivers tab→ Roll Back DriverManually Reinstalling Drivers Using Microsoft Windows System Restore You can restore your operating system in the following waysRestoring Your Operating System Using the Operating System Media Click StartClick Next and follow the remaining prompts on the screen Click Undo my last restoration and click NextReinstalling Windows Reinstalling Software Reinstalling Software Document/Media/Label Contents Code Service Tag/ExpressFinding Information Computer Drivers and Utilities MediaCD or DVD that may have Shipped with your computer Support DocumentationThis type of information may Have shipped with yourDocument/Media/Label Contents Dell Technology Guide Available at support.dell.comFinding Information Fill out the Diagnostics Checklist on Getting HelpObtaining Assistance Technical Support and Customer Service Online ServicesAutoTech Service Problems With Your Order Returning Items for Warranty Repair or CreditAutomated Order-Status Service Product InformationRemember to fill out the Diagnostics Checklist Before You CallGetting Help Contacting Dell Getting Help Index License label Media Drivers and Utilities Service Tag Setup Power light conditions, 44 program crashes Warranty information Windows License label Windows Vista Program Compatibility wizard WizardsIndex