Dell A860, A840 manual Dell Support Center, Other software problems, Dell Technical Update Service

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Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E

M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

•Verify that the device drivers do not conflict with the program.

•If necessary, uninstall and then reinstall the program.

Troubleshooting

B A C K U P Y O U R F I L E S I M M E D I A T E L Y

•Use a virus-scanning program to check the hard drive, CDs, or DVDs

•Save and close any open files or programs and shut down your computer through the Start menu

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Center

The Dell Support Center helps you find the service, support and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com.

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Contents Vostro A840/A860 Setup Quick Reference Guide Macrovision Product Notice Contents Restoring Your Operating System Dell Support Center Reinstalling SoftwareFinding Information Obtaining AssistanceIndex Contents Front View About Your ComputerRight View Attach headphones to the connector Attach a microphone toD E M C O N N E C T O R RJ Turns on when the scroll lock function is enabledUSB C O N N E C T O R S Left ViewConnects video devices, such as a monitor Battery Removal To remove the battery Ensure that the computer is turned off About Your Computer Quick Setup Quick SetupConnect the AC adapter to the AC adapter Setting Up Your Internet Connection Connecting to the InternetChoose Dial-up if you will use a dial-up modem or Isdn Microsoft Windows Vista Operating SystemTransferring Information to a New Computer Quick Setup Specifications DDR2 Sodimm 512 MB, 1 GB, 2 GB GB capable Memory typeUSB Video Hole connector Ieee Pin miniConnector Cards supported In-1 combo card connectorWireless Internal Wlan and Bluetooth wirelessHeadphones/speakers connector Microphone-in connector, stereoVideo Vostro A840 Vostro A860 Video type Integrated on system board, hardwareAudio Vostro A840 Vostro A860 Speaker One 4-ohm speaker Active area X/Y 303.36 x 344.23 x Dimensions206 mm 8.11 inches 209.5 mm 8.24 inches 320 mm 12.6 inches 359.3 mm 14.14 inchesDisplay Vostro A840 Vostro A860 Viewing angles 15/30 Pixel pitch 2373 255 Power Consumption40/40 Max with no inverter losses240 cpi Touch Pad Vostro A840 Vostro A860Size 53.4 mm 2.10 inchesTo 35C 32 to 95F 40 to 65C -40 to 149F Coin-cell battery CR-2032137.2 mm 5.4 inches Weight with cables Kg 0.9 lb Continuous Output power 65 W Rated output voltageInput frequency 50-60 Hz Output current +/-1.0 VDCPhysical Vostro A840 Vostro A860 Height AC Adapter Vostro A84003 kg 4.47 lb 46 kg 5.42 lb Grms Spectrum that simulates user environment110 G 163 G Airborne containment level G2 or lower as defined byError Messages TroubleshootingT E N D E D M E M O R Y S I Z E H a S Do not use these characters in filenamesHARD-DISK Drive Controller Failure Y B O a R D C L O C K L I N E F a I L U R E For Troubleshooting Optional ROM has failed. Contact Dell see Contacting Dell on Try again System Messages A.R.T error, possible hard drive failure Troubleshooting Software and Hardware ProblemsStarting the Dell Diagnostics From Your Hard Drive Dell Diagnostics When to Use the Dell DiagnosticsShut down and restart the computer Insert the Drivers and Utilities mediaPower Problems Troubleshooting TipsFollow these tips when troubleshooting your computer T H E P O W E R L I G H T I S B L I N K I N G Ensure that the display is connected and powered onMemory Problems Run the Dell Diagnostics see Dell Diagnostics on Lockups and Software Problems Computer does not start upComputer stops responding Program crashes repeatedly Program stops respondingSolid blue screen appears Dell Technical Update Service Other software problemsDell Support Center Alerts technical support alerts relevant to your computer Reinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversClick the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaManually Reinstalling Drivers You can restore your operating system in the following ways Using Microsoft Windows System RestoreRestoring Your Operating System Click Start Using the Operating System MediaClick Next and follow the remaining prompts on the screen Click Undo my last restoration and click NextReinstalling Windows Reinstalling Software Reinstalling Software Code Service Tag/Express Document/Media/Label ContentsFinding Information Computer Drivers and Utilities MediaSupport Documentation CD or DVD that may have Shipped with your computerThis type of information may Have shipped with yourAvailable at support.dell.com Document/Media/Label Contents Dell Technology GuideFinding Information Getting Help Fill out the Diagnostics Checklist onObtaining Assistance Online Services Technical Support and Customer ServiceAutoTech Service Returning Items for Warranty Repair or Credit Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Remember to fill out the Diagnostics ChecklistGetting Help Contacting Dell Getting Help Index License label Media Drivers and Utilities Service Tag Setup Power light conditions, 44 program crashes Windows Vista Program Compatibility wizard Wizards Warranty information Windows License labelIndex