Dell PP39S, M770H setup guide System Messages, Using Support Tools

System Messages

If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue.

NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see “Contacting Dell” on page 41 for assistance.

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help

in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error see “Contacting Dell” on page 41 for assistance.

Using Support Tools

CMOS checksum error — Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support.dell.com or see “Contacting Dell” on page 41 for assistance.

Solid-state disk (SSD) drive failure — Possible solid-state disk drive failure during POST, see “Contacting Dell” on page 41 for assistance.

Solid-state disk (SSD) drive read failure — Possible solid-state disk drive failure during SSD boot test see “Contacting Dell” on page 41 for assistance.

Keyboard failure — Keyboard failure or loose cable.

No boot device available — No bootable partition on solid-state disk drive, the solid-state disk drive connector is loose, or no bootable device exists.

•If the solid-state drive is your boot device, ensure that the connector is connected and that the drive is installed properly and partitioned as a boot device.

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