Dell PP39S AutoTech Service, Product Information, Ftp.dell.com, Automated Order-Status Service

•sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP)

•ftp.dell.com

Log in as user: anonymous, and use your e-mail address as your password.

AutoTech Service

Dell’s automated support service–AutoTech– provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see “Contacting Dell” on page 41.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you

Getting Help

for the information needed to locate and report on your order. For the telephone number to call your region, see “Contacting Dell” on page 41 for problems with your order.

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see “Contacting Dell” on page 41.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see “Contacting Dell” on page 41.

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