Dell P14E Solving Problems, Using Support Tools, Restoring Your Operating System, Getting Help

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Contents

Solving Problems . . . . . . . . . . . . . . . 54

Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 54

Network Problems . . . . . . . . . . . . . . . . . . 55

Power Problems . . . . . . . . . . . . . . . . . . . . 55

Memory Problems . . . . . . . . . . . . . . . . . . 57

Lockups and Software Problems. . . . . . . 57

Using Support Tools . . . . . . . . . . . . . 60

Dell Support Center . . . . . . . . . . . . . . . . .60

My Dell Downloads . . . . . . . . . . . . . . . . . 61

Hardware Troubleshooter . . . . . . . . . . . . 62

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 62

Restoring Your Operating

System . . . . . . . . . . . . . . . . . . . . . . . . 64

System Restore . . . . . . . . . . . . . . . . . . . . . 65

Dell DataSafe Local Backup. . . . . . . . . . .66

System Recovery Media . . . . . . . . . . . . . .69

Dell Factory Image Restore . . . . . . . . . . . 70

Getting Help. . . . . . . . . . . . . . . . . . . . .72

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 DellConnect . . . . . . . . . . . . . . . . . . . . . . . 73 Online Services . . . . . . . . . . . . . . . . . . . . . 74 Automated Order-Status Service . . . . . . 75 Product Information. . . . . . . . . . . . . . . . . 75

Returning Items for Repair Under Warranty or for Credit . . . . . . . . . . . . . . . 76

Before You Call . . . . . . . . . . . . . . . . . . . . . 78 Contacting Dell. . . . . . . . . . . . . . . . . . . . .80

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . .81

Specifications . . . . . . . . . . . . . . . . . . 83

Appendix. . . . . . . . . . . . . . . . . . . . . . . 90

Information for NOM, or Official

Mexican Standard (Only for Mexico). . . .90

Index . . . . . . . . . . . . . . . . . . . . . . . . . . .91

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Contents INSPIRON SETUP GUIDEPage SETUP GUIDE Regulatory model P14E Regulatory type P14E001Notes, Cautions, and Warnings Contents Setting Up Your Inspiron LaptopUsing Your Inspiron Laptop Finding More Information and Resources Specifications Appendix Solving ProblemsUsing Support Tools ContentsSetting Up Your Inspiron Laptop Before Setting Up Your ComputerINSPIRON Setting Up Your Inspiron Laptop Connect the AC AdapterConnect the Network Cable Optional To use a wired network connection, connect the network cablePress the Power Button Set Up the Operating System Set Up Microsoft WindowsSet Up Ubuntu Create System Recovery Media Recommended To create system recovery media Enable or Disable Wireless Optional To enable or disable wireless Set Up Wireless Display Optional To set up wireless display 1. Turn on your computer Setting Up a Wired Connection Setting Up a Wireless ConnectionConnect to the Internet Optional Setting Up Your Internet Connection Using Your Inspiron Laptop Right View FeaturesINSPIRON Using Your Inspiron Laptop 3 Optical drive eject button - Press to open the optical-drive trayLeft View Features 1 eSATA/USB combo connector with USB PowerShare - Connects to eSATA compatible storage devices such as external hard drives or optical drives or USB devices such as a mouse, keyboard, printer, external drive, or MP3 player. The USB PowerShare feature allows you to charge USB devices when the computer is powered on/off or in sleep state Using Your Inspiron Laptop 5 8-in-1 Media Card Reader - Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on memory cards. For more information on the supported memory cards, see “Specifications” on page Back View Features 2 VGA connector - Connects to a monitor or projector Front View Features 1 Power indicator light - Indicates the power states. For more information on the power indicator light, see “Status Lights and Indicators” on page Status Lights and Indicators Battery Status LightPower Button Light/Power Indicator Light Disabling Battery Charging Using Your Inspiron Laptop Computer Base and Keyboard Features decrease keys, and the multimedia keys are located in this row Using Your Inspiron Laptop Display On/Off button - Press to turn on or turn off the display Touch Pad Gestures ScrollZoom FlickSystem Setup Multimedia Control KeysWindows Mobility Center Decrease the volume level Increase the volume level Mute the sound Play the previous track or chapter Play or pausePlay the next track or chapter Using the Optical Drive Using the Emergency Eject Hole1 disc 2 spindle 3 optical drive tray 4 emergency eject hole 5 optical drive eject buttonDisplay Features 2 Camera - Built-in camera for video capture, conferencing, and chat Removing and Replacing the Top Cover Optional 1 top cover 2 release button 3 back of the computer To replace the top cover 1. Align the top cover on the display backUsing Your Inspiron Laptop Removing and Replacing the Battery 1 battery release latch 2 battery 3 battery lock latch Productivity and Communication Software FeaturesFastAccess Facial Recognition Entertainment and MultimediaDell DataSafe Online Backup Dell Stage Shortcuts - Provides quick access to your frequently-used programs Solving Problems Beep CodesWireless Connections Network ProblemsPower Problems Wired ConnectionsIf the problem persists, contact Dell see “Contacting Dell” on page Memory Problems Lockups and Software ProblemsIf the computer stops responding or a solid blue screen appears If you have other software problems Back up your files immediately Using Support Tools Dell Support CenterUsing Support Tools My Dell DownloadsDell Diagnostics Starting Dell DiagnosticsHardware Troubleshooter 3. Select Diagnostics from the boot menu and press Enter Restoring Your Operating System Operating System discSystem Restore Starting System RestoreRestoring Your Operating System Dell DataSafe Local Backup Undoing the Last System RestoreDell DataSafe Local Backup Basic Upgrading to Dell DataSafe Local Backup Professional System Recovery Media Dell Factory Image Restore Starting Dell Factory Image Restore3. Select Repair Your Computer Getting Help Technical Support and Customer Service DellConnectGetting Help Dell Support E-mail Addresses Online ServicesDell Support Websites Dell Marketing and Sales E-mail AddressesAutomated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit 5. Pack the equipment to be returned in the original or equivalent packing materials Locating Your Service Tag and Express Service Code Before You CallDiagnostic Checklist Name Date Address Phone number Contacting Dell Getting Help the Service Manual at Finding More Information and ResourcesIf you need to Finding More Information and Resources Computer Information SpecificationsComputer Model MemoryConnectors SpecificationsCommunications Media Card ReaderKeyboard AudioDisplay VideoCamera widescreen HDBattery Touch PadPhysical AC Adapter1.5 A/1.6 A/1.7 A Computer Environment G2 or lower as definedAppendix Information for NOM, or Official Mexican Standard Only for MexicoIndex Index Index wired network network cable, connecting 7 problems wireless network connecting 12 problemsIndex Page Printed in the U.S.A