Dell P14E Before You Call, Locating Your Service Tag and Express Service Code, Getting Help

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Before You Call

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag.

Locating Your Service Tag and Express Service Code

The Service Tag and Express Service Code for your computer can be found on a label at the bottom of your computer.

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1Service Tag and Express Service Code

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Contents INSPIRON SETUP GUIDEPage SETUP GUIDE Regulatory model P14E        Regulatory type P14E001Notes, Cautions, and Warnings Using Your Inspiron Laptop ContentsSetting Up Your Inspiron Laptop Solving Problems Using Support ToolsFinding More Information and Resources Specifications Appendix ContentsINSPIRON Setting Up Your Inspiron LaptopBefore Setting Up Your Computer Setting Up Your Inspiron Laptop Connect the AC AdapterConnect the Network Cable Optional To use a wired network connection, connect the network cablePress the Power Button Set Up Ubuntu Set Up the Operating SystemSet Up Microsoft Windows Create System Recovery Media Recommended To create system recovery media Enable or Disable Wireless Optional To enable or disable wireless Set Up Wireless Display Optional To set up wireless display 1. Turn on your computer Connect to the Internet Optional Setting Up a Wired ConnectionSetting Up a Wireless Connection Setting Up Your Internet Connection INSPIRON Using Your Inspiron LaptopRight View Features Using Your Inspiron Laptop 3 Optical drive eject button - Press to open the optical-drive trayLeft View Features 1 eSATA/USB combo connector with USB PowerShare - Connects to eSATA compatible storage devices such as external hard drives or optical drives or USB devices such as a mouse, keyboard, printer, external drive, or MP3 player. The USB PowerShare feature allows you to charge USB devices when the computer is powered on/off or in sleep state Using Your Inspiron Laptop 5 8-in-1 Media Card Reader - Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on memory cards. For more information on the supported memory cards, see “Specifications” on page Back View Features 2 VGA connector - Connects to a monitor or projector Front View Features 1 Power indicator light - Indicates the power states. For more information on the power indicator light, see “Status Lights and Indicators” on page Status Lights and Indicators Battery Status LightPower Button Light/Power Indicator Light Disabling Battery Charging Using Your Inspiron Laptop Computer Base and Keyboard Features decrease keys, and the multimedia keys are located in this row Using Your Inspiron Laptop Display On/Off button - Press to turn on or turn off the display Touch Pad Gestures ScrollZoom FlickWindows Mobility Center System SetupMultimedia Control Keys Play the next track or chapter Decrease the volume level Increase the volume level Mute the soundPlay the previous track or chapter Play or pause Using the Optical Drive Using the Emergency Eject Hole1 disc 2 spindle 3 optical drive tray 4 emergency eject hole 5 optical drive eject buttonDisplay Features 2 Camera - Built-in camera for video capture, conferencing, and chat Removing and Replacing the Top Cover Optional 1 top cover 2 release button 3 back of the computer To replace the top cover 1. Align the top cover on the display backUsing Your Inspiron Laptop Removing and Replacing the Battery 1 battery release latch 2 battery 3 battery lock latch Software Features FastAccess Facial RecognitionProductivity and Communication Entertainment and MultimediaDell DataSafe Online Backup Dell Stage Shortcuts - Provides quick access to your frequently-used programs Solving Problems Beep CodesNetwork Problems Power ProblemsWireless Connections Wired ConnectionsIf the problem persists, contact Dell see “Contacting Dell” on page Memory Problems Lockups and Software ProblemsIf the computer stops responding or a solid blue screen appears If you have other software problems Back up your files immediately Using Support Tools Dell Support CenterUsing Support Tools My Dell DownloadsHardware Troubleshooter Dell DiagnosticsStarting Dell Diagnostics 3. Select Diagnostics from the boot menu and press Enter Restoring Your Operating System Operating System discRestoring Your Operating System System RestoreStarting System Restore Dell DataSafe Local Backup Undoing the Last System RestoreDell DataSafe Local Backup Basic Upgrading to Dell DataSafe Local Backup Professional System Recovery Media Dell Factory Image Restore Starting Dell Factory Image Restore3. Select Repair Your Computer Getting Help Getting Help Technical Support and Customer ServiceDellConnect Online Services Dell Support WebsitesDell Support E-mail Addresses Dell Marketing and Sales E-mail AddressesAutomated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit 5. Pack the equipment to be returned in the original or equivalent packing materials Locating Your Service Tag and Express Service Code Before You CallDiagnostic Checklist Name Date Address Phone number Contacting Dell Getting Help If you need to the Service Manual atFinding More Information and Resources Finding More Information and Resources Specifications Computer ModelComputer Information MemoryConnectors SpecificationsMedia Card Reader KeyboardCommunications AudioVideo CameraDisplay widescreen HDBattery Touch Pad1.5 A/1.6 A/1.7 A PhysicalAC Adapter Computer Environment G2 or lower as definedAppendix Information for NOM, or Official Mexican Standard Only for MexicoIndex Index Index wired network network cable, connecting 7 problems wireless network connecting 12 problemsIndex Page Printed in the U.S.A