Dell P14E setup guide Contacting Dell, Getting Help

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Getting Help

See your operating system documentation to determine the contents of the computer’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

•Error message, beep code, or diagnostic code:

•Description of problem and troubleshooting procedures you performed:

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone- based support and service options. Availability varies by country and product, and some services may not be available in your area.

To contact Dell for sales, technical support, or customer service issues:

1.Go to dell.com/ContactDell.

2.Select your country or region.

3.Select the appropriate service or support link based on your requirement.

4.Choose the method of contacting Dell that is convenient for you.

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Contents INSPIRON SETUP GUIDEPage SETUP GUIDE Regulatory model P14E Regulatory type P14E001Notes, Cautions, and Warnings Setting Up Your Inspiron Laptop ContentsUsing Your Inspiron Laptop Finding More Information and Resources Specifications Appendix Solving ProblemsUsing Support Tools ContentsBefore Setting Up Your Computer Setting Up Your Inspiron LaptopINSPIRON Setting Up Your Inspiron Laptop Connect the AC AdapterConnect the Network Cable Optional To use a wired network connection, connect the network cablePress the Power Button Set Up Microsoft Windows Set Up the Operating SystemSet Up Ubuntu Create System Recovery Media Recommended To create system recovery media Enable or Disable Wireless Optional To enable or disable wireless Set Up Wireless Display Optional To set up wireless display 1. Turn on your computer Setting Up a Wireless Connection Setting Up a Wired ConnectionConnect to the Internet Optional Setting Up Your Internet Connection Right View Features Using Your Inspiron LaptopINSPIRON Using Your Inspiron Laptop 3 Optical drive eject button - Press to open the optical-drive trayLeft View Features 1 eSATA/USB combo connector with USB PowerShare - Connects to eSATA compatible storage devices such as external hard drives or optical drives or USB devices such as a mouse, keyboard, printer, external drive, or MP3 player. The USB PowerShare feature allows you to charge USB devices when the computer is powered on/off or in sleep state Using Your Inspiron Laptop 5 8-in-1 Media Card Reader - Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on memory cards. For more information on the supported memory cards, see “Specifications” on page Back View Features 2 VGA connector - Connects to a monitor or projector Front View Features 1 Power indicator light - Indicates the power states. For more information on the power indicator light, see “Status Lights and Indicators” on page Status Lights and Indicators Battery Status LightPower Button Light/Power Indicator Light Disabling Battery Charging Using Your Inspiron Laptop Computer Base and Keyboard Features decrease keys, and the multimedia keys are located in this row Using Your Inspiron Laptop Display On/Off button - Press to turn on or turn off the display Touch Pad Gestures ScrollZoom FlickMultimedia Control Keys System SetupWindows Mobility Center Play the previous track or chapter Play or pause Decrease the volume level Increase the volume level Mute the soundPlay the next track or chapter Using the Optical Drive Using the Emergency Eject Hole1 disc 2 spindle 3 optical drive tray 4 emergency eject hole 5 optical drive eject buttonDisplay Features 2 Camera - Built-in camera for video capture, conferencing, and chat Removing and Replacing the Top Cover Optional 1 top cover 2 release button 3 back of the computer To replace the top cover 1. Align the top cover on the display backUsing Your Inspiron Laptop Removing and Replacing the Battery 1 battery release latch 2 battery 3 battery lock latch Productivity and Communication Software FeaturesFastAccess Facial Recognition Entertainment and MultimediaDell DataSafe Online Backup Dell Stage Shortcuts - Provides quick access to your frequently-used programs Solving Problems Beep CodesWireless Connections Network ProblemsPower Problems Wired ConnectionsIf the problem persists, contact Dell see “Contacting Dell” on page Memory Problems Lockups and Software ProblemsIf the computer stops responding or a solid blue screen appears If you have other software problems Back up your files immediately Using Support Tools Dell Support CenterUsing Support Tools My Dell DownloadsStarting Dell Diagnostics Dell DiagnosticsHardware Troubleshooter 3. Select Diagnostics from the boot menu and press Enter Restoring Your Operating System Operating System discStarting System Restore System RestoreRestoring Your Operating System Dell DataSafe Local Backup Undoing the Last System RestoreDell DataSafe Local Backup Basic Upgrading to Dell DataSafe Local Backup Professional System Recovery Media Dell Factory Image Restore Starting Dell Factory Image Restore3. Select Repair Your Computer Getting Help DellConnect Technical Support and Customer ServiceGetting Help Dell Support E-mail Addresses Online ServicesDell Support Websites Dell Marketing and Sales E-mail AddressesAutomated Order-Status Service Product InformationReturning Items for Repair Under Warranty or for Credit 5. Pack the equipment to be returned in the original or equivalent packing materials Locating Your Service Tag and Express Service Code Before You CallDiagnostic Checklist Name Date Address Phone number Contacting Dell Getting Help Finding More Information and Resources the Service Manual atIf you need to Finding More Information and Resources Computer Information SpecificationsComputer Model MemoryConnectors SpecificationsCommunications Media Card ReaderKeyboard AudioDisplay VideoCamera widescreen HDBattery Touch PadAC Adapter Physical1.5 A/1.6 A/1.7 A Computer Environment G2 or lower as definedAppendix Information for NOM, or Official Mexican Standard Only for MexicoIndex Index Index wired network network cable, connecting 7 problems wireless network connecting 12 problemsIndex Page Printed in the U.S.A