Dell PP04X manual Problems With Your Order, AutoTech Service, Automated Order-Status Service

Page 137

AutoTech Service

Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 138

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 138.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 138.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 138.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 138.

2Include a copy of the invoice and a letter describing the reason for the return.

3Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 139), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Dell Diagnostics" on page 79).

4Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

5Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

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Contents User’s Guide Abbreviations and Acronyms Contents Using the Keyboard and Touch Pad Setting Up and Using Networks Troubleshooting If only part of the display is readable Contents Reinstalling Software Dell QuickSet Traveling With Your Computer Specifications Appendix What Are You Looking For? Find It Here Finding InformationDell Product Information Guide Service Tag and Microsoft Windows License To view Dell QuickSet Help, right-click the QuickSet Front View About Your ComputerV I C E S T a T U S L I G H T S About Your Computer Left Side View D I O C O N N E C T O R S Back View Right Side ViewT W O R K C O N N E C T O R RJ Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer Using the Wizard With Operating System Media Files and Settings Transfer WizardTransferring Information to a New Computer Windows XPUsing the Wizard Without the Operating System Media Windows Vista Transferring Information to a New Computer Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Check the Battery ChargeCheck the Battery Health Conserving Battery PowerLow-Battery Warning Hibernate Mode Power Management ModesStandby Mode Replacing the Battery Configuring Power Management SettingsCharging the Battery Storing a Battery Numeric Keypad Using the Keyboard and Touch PadKey Combinations System FunctionsWireless BatteryPower Management Display FunctionsMicrosoft Windows Logo Key Functions Touch PadSpeaker Functions Mouse Properties window Customizing the Touch PadClick OK to save the settings and close the window Using the Keyboard and Touch Pad Adjusting Brightness Using the DisplaySwitching the Video Image Display Resolution and Refresh RateMicrosoft Windows Vista Using ATI Catalyst Control CenterMicrosoft Windows XP Using the Start Menu Using an External Monitor or ProjectorUsing the Desktop Shortcut Using Hot KeysWindows Vista Using an External MonitorExtending Your Computer Display Changing Your Primary Display Saving Battery PowerClick the Settings tab→ Advanced→ Displays tab Ambient light sensor Update with your book title Update with your book title Playing CDs or DVDs Using MultimediaDVD player includes the following basic buttons Copying CDs and DVDsUsing Blank CDs and DVDs How to Copy a CD or DVDDVD-Writable Drives Helpful TipsAdjusting the Picture Adjusting the VolumeIf the Computer Is Turned Off or in Hibernate Mode Connecting Your Computer to a TV or Audio DeviceVideo and Standard Audio Enabling the Display Settings for a TV Setting Up the Cyberlink CL HeadphonesClick the DVD Audio Setting icon Click AdvancedClick the tab for your video card Using Multimedia Networking, click Start or → Windows Help and Support Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Wireless Local Area Network Setting Up a NetworkChecking Your Wireless Network Card What You Need to Establish a Wlan ConnectionRight-clickWireless Network Connection Click Properties Using a Wireless Router and a Broadband ModemStart Button and Connect To Option Order Confirmation for Your ComputerDetermining the Wireless Network Device Manager Connecting to a WlanCompleting the Connection to the Wlan Click → Connect To→ Manage wireless networksMonitoring the Status of the Wireless Network Card Checking Your Dell Mobile Broadband Card Mobile Broadband WwanEstablishing a Mobile Broadband Network Connection Managing Your Network Settings Connecting to a Mobile Broadband NetworkClick Start→ All Programs→ Dell Wireless Location Profile Settings General Mobility SettingsSetting Up and Using Networks Card Types Using CardsInstalling a PC Card or an ExpressCard PC Card Removing a PC Card or Blank PC Card Release button Security Cable Lock PasswordsSecuring Your Computer Using an Administrator Password Using a Primary/System PasswordUsing a Hard Drive Password Computer Tracking Software Enabling the TPM FeatureTrusted Platform Module TPM If Your Computer Is Lost or Stolen Securing Your Computer Cleaning a Non-Optical Mouse Cleaning Your ComputerComputer, Keyboard, and Display MouseCDs and DVDs Cleaning an Optical MouseFloppy Drive Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsInsert the Drivers and Utilities media Dell Diagnostics Main MenuTroubleshooting Dell Support Utility Accessing the Dell Support UtilityDouble-Clicking the Dell Support Icon Drive ProblemsClicking the Dell Support Icon Hard drive problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundClick Scan for and attempt recovery of bad sectors→ Start Mail, Modem, and Internet ProblemsError Messages Troubleshooting Them Click Start→ Control Panel→ Add or Remove ProgramsClick Device Manager Ieee 1394 Device ProblemsKeyboard Problems Unexpected characters Lockups and Software ProblemsExternal keyboard problems Computer does not start up Other software problemsComputer stops responding Program stops responding or crashes repeatedlyNetwork Problems Memory ProblemsPower Problems PC Card or ExpressCard ProblemsDocking Power Considerations Ensuring Sufficient Power for Your ComputerAC Power Loss While the Computer Is Docked Docking While the Computer Is RunningScanner Problems Printer ProblemsTouch Pad or Mouse Problems Sound and Speaker ProblemsNo sound from headphones No sound from integrated speakersIf the display is blank Video and Display ProblemsClick Start→ Control Panel→ Appearance and Themes If the display is difficult to readIf only part of the display is readable Overview System Setup ProgramViewing the System Setup Screens Changing the Boot Sequence System Setup ScreensCommonly Used Options Diskette Drive Modular bay HDD Internal HDD Optical Drive101 Performing a One-Time BootChanging COM Ports 102 What Is a Driver? Reinstalling SoftwareDrivers Identifying DriversUsing Windows Device Driver Rollback Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities Media Click Properties→ Hardware→ Device ManagerFix a Problem section, click Hardware Troubleshooter Using the Hardware Troubleshooter ToolClick Start→ Help and Support 105Starting System Restore Using Microsoft Windows System RestoreRestoring Your Operating System 106Undoing the Last System Restore Using the Operating System MediaEnabling System Restore Before You Begin108 Reinstalling WindowsReinstalling Device Drivers 109 Reinstalling Software Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer112 Before Working Inside Your Computer113 Hard Drive114 115 Hinge CoverReturning a Hard Drive to Dell 116 Memory117 Dimm a Connector118 119 Dimm B Connector120 121 Mini-Card122 123 124 Keyboard125 Internal Card With Bluetooth Wireless Technology126 Coin-Cell Battery127 About the Media BayAbout the Device Security Screw 128 Removing and Installing Media Bay DevicesRemoving the Device Security Screw 129 130 131 Dell QuickSet132 Identifying Your Computer Traveling With Your ComputerPacking the Computer 133134 Travel TipsTraveling by Air Obtaining Assistance Technical Support and Customer ServiceGetting Help DellConnect Online Services Automated Order-Status Service Problems With Your OrderAutoTech Service Visit support.dell.com Before You CallContacting Dell 139 Diagnostics ChecklistW . d e l l . c o m s u p p o r t . d e l l . c o m 141 SpecificationsPC Card 142Communications 143Audio 144Display 145146 BatteryPhysical 147148 FCC Notice U.S. Only AppendixFCC Class B 149150 Macrovision Product NoticeGlossary Glossary152 Device driver See driver 153154 155 Module bay See media bay 156157 158 159 160 Video resolution See resolution161 162
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PP04X specifications

The Dell PP04X, commonly known as the Dell Latitude E6420, is a versatile and robust laptop that is designed for business professionals and power users alike. It combines performance, durability, and a wide array of connectivity options, making it a popular choice in the corporate world.

One of the standout features of the PP04X is its solid build quality. The laptop is constructed with a premium aluminum chassis paired with a magnesium alloy frame, ensuring it can withstand the rigors of daily use. The spill-resistant keyboard provides an added layer of protection against accidental spills, making this device a reliable option for users on the go.

The Dell PP04X is powered by Intel's second-generation Core processors, providing excellent performance for multitasking and demanding applications. With options ranging from Core i3 to Core i7, users can select the level of power they need for their specific tasks. The laptop supports up to 8GB of DDR3 RAM, which contributes to its ability to handle multiple applications simultaneously without compromising speed.

In terms of storage, the Latitude E6420 offers various configurations, including traditional hard drives (HDD) and solid-state drives (SSD), allowing users to balance performance and storage capacity based on their requirements. The inclusion of SSD options results in faster boot times and quicker file access, greatly enhancing overall productivity.

The display of the Dell PP04X is another highlight. It features a 14-inch HD screen with anti-glare technology, making it suitable for use in various lighting conditions, whether in a brightly lit office or while traveling. The high-resolution screen ensures crisp visuals, ideal for presentations and detailed graphic work.

Connectivity options on the Latitude E6420 are plentiful, featuring multiple USB ports, an HDMI output, and an ExpressCard slot for expandability. Additionally, users can opt for built-in mobile broadband capabilities to stay connected on the move.

Dell also places a strong emphasis on security in the PP04X. The laptop includes features such as a fingerprint reader, smart card reader, and optional TPM (Trusted Platform Module) for enhanced security, ensuring that sensitive information remains protected.

Overall, the Dell PP04X Latitude E6420 is an excellent choice for business users who require a durable and powerful laptop. With its blend of performance, security features, and connectivity options, it is well-suited to meet the demands of a fast-paced work environment. Whether for office use or travel, the PP04X provides a reliable and efficient computing experience.
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