Dell PP04X manual Accessing the Dell Support Utility

Page 82

Tab

Function (continued)

Help

Describes the test and may indicate

 

requirements for running the test.

Configuration

Displays your hardware configuration

 

for the selected device.

 

The Dell Diagnostics obtains

 

configuration information for all

 

devices from system setup, memory, and

 

various internal tests, and it displays

 

the information in the device list in

 

the left pane of the screen. The device

 

list may not display the names of all

 

the components installed on your

 

computer or all devices attached to

 

your computer.

Parameters

Allows you to customize the test by

 

changing the test settings.

5When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

6Remove the Dell Drivers and Utilities media (if applicable).

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility

Access the Dell Support Utility from the icon on the taskbar or from the Start menu. If the Dell Support icon does not appear in your taskbar:

1Click Start→ All Programs→ Dell Support→ Dell Support Settings.

2Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click, double-click, or right-click the icon.

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Troubleshooting

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Contents User’s Guide Abbreviations and Acronyms Contents Using the Keyboard and Touch Pad Setting Up and Using Networks Troubleshooting If only part of the display is readable Contents Reinstalling Software Dell QuickSet Traveling With Your Computer Specifications Appendix Finding Information What Are You Looking For? Find It HereDell Product Information Guide Service Tag and Microsoft Windows License To view Dell QuickSet Help, right-click the QuickSet About Your Computer Front ViewV I C E S T a T U S L I G H T S About Your Computer Left Side View D I O C O N N E C T O R S Right Side View Back ViewT W O R K C O N N E C T O R RJ Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer Transferring Information to a New Computer Files and Settings Transfer WizardUsing the Wizard With Operating System Media Windows XPUsing the Wizard Without the Operating System Media Windows Vista Transferring Information to a New Computer Using a Battery Battery PerformanceMicrosoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Check the Battery ChargeLow-Battery Warning Conserving Battery PowerCheck the Battery Health Standby Mode Power Management ModesHibernate Mode Charging the Battery Configuring Power Management SettingsReplacing the Battery Storing a Battery Key Combinations Using the Keyboard and Touch PadNumeric Keypad System FunctionsPower Management BatteryWireless Display FunctionsSpeaker Functions Touch PadMicrosoft Windows Logo Key Functions Customizing the Touch Pad Mouse Properties windowClick OK to save the settings and close the window Using the Keyboard and Touch Pad Switching the Video Image Using the DisplayAdjusting Brightness Display Resolution and Refresh RateMicrosoft Windows XP Using ATI Catalyst Control CenterMicrosoft Windows Vista Using the Desktop Shortcut Using an External Monitor or ProjectorUsing the Start Menu Using Hot KeysExtending Your Computer Display Using an External MonitorWindows Vista Click the Settings tab→ Advanced→ Displays tab Saving Battery PowerChanging Your Primary Display Ambient light sensor Update with your book title Update with your book title Using Multimedia Playing CDs or DVDsCopying CDs and DVDs DVD player includes the following basic buttonsHow to Copy a CD or DVD Using Blank CDs and DVDsHelpful Tips DVD-Writable DrivesAdjusting the Volume Adjusting the PictureConnecting Your Computer to a TV or Audio Device If the Computer Is Turned Off or in Hibernate ModeVideo and Standard Audio Click the DVD Audio Setting icon Setting Up the Cyberlink CL HeadphonesEnabling the Display Settings for a TV Click AdvancedClick the tab for your video card Using Multimedia Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksNetworking, click Start or → Windows Help and Support Checking Your Wireless Network Card Setting Up a NetworkWireless Local Area Network What You Need to Establish a Wlan ConnectionStart Button and Connect To Option Using a Wireless Router and a Broadband ModemRight-clickWireless Network Connection Click Properties Order Confirmation for Your ComputerConnecting to a Wlan Determining the Wireless Network Device ManagerMonitoring the Status of the Wireless Network Card Click → Connect To→ Manage wireless networksCompleting the Connection to the Wlan Establishing a Mobile Broadband Network Connection Mobile Broadband WwanChecking Your Dell Mobile Broadband Card Click Start→ All Programs→ Dell Wireless Connecting to a Mobile Broadband NetworkManaging Your Network Settings Location Profile Settings General Mobility SettingsSetting Up and Using Networks Installing a PC Card or an ExpressCard Using CardsCard Types PC Card Removing a PC Card or Blank PC Card Release button Securing Your Computer PasswordsSecurity Cable Lock Using a Primary/System Password Using an Administrator PasswordUsing a Hard Drive Password Trusted Platform Module TPM Enabling the TPM FeatureComputer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Computer, Keyboard, and Display Cleaning Your ComputerCleaning a Non-Optical Mouse MouseFloppy Drive Cleaning an Optical MouseCDs and DVDs Dell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsDell Diagnostics Main Menu Insert the Drivers and Utilities mediaTroubleshooting Accessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Drive ProblemsDouble-Clicking the Dell Support Icon Problems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems If you hear an unfamiliar scraping or grinding soundMail, Modem, and Internet Problems Click Scan for and attempt recovery of bad sectors→ StartError Messages Troubleshooting Click Start→ Control Panel→ Add or Remove Programs ThemKeyboard Problems Ieee 1394 Device ProblemsClick Device Manager External keyboard problems Lockups and Software ProblemsUnexpected characters Computer stops responding Other software problemsComputer does not start up Program stops responding or crashes repeatedlyMemory Problems Network ProblemsPC Card or ExpressCard Problems Power ProblemsAC Power Loss While the Computer Is Docked Ensuring Sufficient Power for Your ComputerDocking Power Considerations Docking While the Computer Is RunningPrinter Problems Scanner ProblemsNo sound from headphones Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from integrated speakersVideo and Display Problems If the display is blankIf only part of the display is readable If the display is difficult to readClick Start→ Control Panel→ Appearance and Themes Viewing the System Setup Screens System Setup ProgramOverview Commonly Used Options System Setup ScreensChanging the Boot Sequence Diskette Drive Modular bay HDD Internal HDD Optical DriveChanging COM Ports Performing a One-Time Boot101 102 Drivers Reinstalling SoftwareWhat Is a Driver? Identifying DriversUsing the Drivers and Utilities Media Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Click Properties→ Hardware→ Device ManagerClick Start→ Help and Support Using the Hardware Troubleshooter ToolFix a Problem section, click Hardware Troubleshooter 105Restoring Your Operating System Using Microsoft Windows System RestoreStarting System Restore 106Enabling System Restore Using the Operating System MediaUndoing the Last System Restore Before You BeginReinstalling Device Drivers Reinstalling Windows108 109 Reinstalling Software Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your ComputerBefore Working Inside Your Computer 112Hard Drive 113114 Returning a Hard Drive to Dell Hinge Cover115 Memory 116Dimm a Connector 117118 Dimm B Connector 119120 Mini-Card 121122 123 Keyboard 124Internal Card With Bluetooth Wireless Technology 125Coin-Cell Battery 126About the Device Security Screw About the Media Bay127 Removing the Device Security Screw Removing and Installing Media Bay Devices128 129 130 Dell QuickSet 131132 Packing the Computer Traveling With Your ComputerIdentifying Your Computer 133Traveling by Air Travel Tips134 Getting Help Technical Support and Customer ServiceObtaining Assistance DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service Contacting Dell Before You CallVisit support.dell.com Diagnostics Checklist 139W . d e l l . c o m s u p p o r t . d e l l . c o m Specifications 141142 PC Card143 Communications144 Audio145 DisplayBattery 146147 Physical148 FCC Class B AppendixFCC Notice U.S. Only 149Macrovision Product Notice 150Glossary Glossary152 153 Device driver See driver154 155 156 Module bay See media bay157 158 159 Video resolution See resolution 160161 162
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PP04X specifications

The Dell PP04X, commonly known as the Dell Latitude E6420, is a versatile and robust laptop that is designed for business professionals and power users alike. It combines performance, durability, and a wide array of connectivity options, making it a popular choice in the corporate world.

One of the standout features of the PP04X is its solid build quality. The laptop is constructed with a premium aluminum chassis paired with a magnesium alloy frame, ensuring it can withstand the rigors of daily use. The spill-resistant keyboard provides an added layer of protection against accidental spills, making this device a reliable option for users on the go.

The Dell PP04X is powered by Intel's second-generation Core processors, providing excellent performance for multitasking and demanding applications. With options ranging from Core i3 to Core i7, users can select the level of power they need for their specific tasks. The laptop supports up to 8GB of DDR3 RAM, which contributes to its ability to handle multiple applications simultaneously without compromising speed.

In terms of storage, the Latitude E6420 offers various configurations, including traditional hard drives (HDD) and solid-state drives (SSD), allowing users to balance performance and storage capacity based on their requirements. The inclusion of SSD options results in faster boot times and quicker file access, greatly enhancing overall productivity.

The display of the Dell PP04X is another highlight. It features a 14-inch HD screen with anti-glare technology, making it suitable for use in various lighting conditions, whether in a brightly lit office or while traveling. The high-resolution screen ensures crisp visuals, ideal for presentations and detailed graphic work.

Connectivity options on the Latitude E6420 are plentiful, featuring multiple USB ports, an HDMI output, and an ExpressCard slot for expandability. Additionally, users can opt for built-in mobile broadband capabilities to stay connected on the move.

Dell also places a strong emphasis on security in the PP04X. The laptop includes features such as a fingerprint reader, smart card reader, and optional TPM (Trusted Platform Module) for enhanced security, ensuring that sensitive information remains protected.

Overall, the Dell PP04X Latitude E6420 is an excellent choice for business users who require a durable and powerful laptop. With its blend of performance, security features, and connectivity options, it is well-suited to meet the demands of a fast-paced work environment. Whether for office use or travel, the PP04X provides a reliable and efficient computing experience.
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