Dell PP04X manual Computer does not start up, Computer stops responding, Solid blue screen appears

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The computer does not start up

E N S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T .

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

E N D T H E P R O G R A M

1Press <Ctrl><Shift><Esc> simultaneously.

2Click Task Manager.

3Click Applications.

4Click the program that is no longer responding.

5Click End Task.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.

A program uses an earlier operating system version

R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.

1Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.

2Follow the instructions on the screen.

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N

•Ensure that the program is compatible with the operating system installed on your computer.

•Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

•Ensure that the program is installed and configured properly.

Troubleshooting

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Contents User’s Guide Abbreviations and Acronyms Contents Using the Keyboard and Touch Pad Setting Up and Using Networks Troubleshooting If only part of the display is readable Contents Reinstalling Software Dell QuickSet Traveling With Your Computer Specifications Appendix What Are You Looking For? Find It Here Finding InformationDell Product Information Guide Service Tag and Microsoft Windows License To view Dell QuickSet Help, right-click the QuickSet Front View About Your ComputerV I C E S T a T U S L I G H T S About Your Computer Left Side View D I O C O N N E C T O R S Back View Right Side ViewT W O R K C O N N E C T O R RJ Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer Windows XP Files and Settings Transfer WizardUsing the Wizard With Operating System Media Transferring Information to a New ComputerUsing the Wizard Without the Operating System Media Windows Vista Transferring Information to a New Computer Battery Performance Using a BatteryCheck the Battery Charge Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Power MeterLow-Battery Warning Conserving Battery PowerCheck the Battery Health Standby Mode Power Management ModesHibernate Mode Charging the Battery Configuring Power Management SettingsReplacing the Battery Storing a Battery System Functions Using the Keyboard and Touch PadNumeric Keypad Key CombinationsDisplay Functions BatteryWireless Power ManagementSpeaker Functions Touch PadMicrosoft Windows Logo Key Functions Mouse Properties window Customizing the Touch PadClick OK to save the settings and close the window Using the Keyboard and Touch Pad Display Resolution and Refresh Rate Using the DisplayAdjusting Brightness Switching the Video ImageMicrosoft Windows XP Using ATI Catalyst Control CenterMicrosoft Windows Vista Using Hot Keys Using an External Monitor or ProjectorUsing the Start Menu Using the Desktop ShortcutExtending Your Computer Display Using an External MonitorWindows Vista Click the Settings tab→ Advanced→ Displays tab Saving Battery PowerChanging Your Primary Display Ambient light sensor Update with your book title Update with your book title Playing CDs or DVDs Using MultimediaDVD player includes the following basic buttons Copying CDs and DVDsUsing Blank CDs and DVDs How to Copy a CD or DVDDVD-Writable Drives Helpful TipsAdjusting the Picture Adjusting the VolumeIf the Computer Is Turned Off or in Hibernate Mode Connecting Your Computer to a TV or Audio DeviceVideo and Standard Audio Click Advanced Setting Up the Cyberlink CL HeadphonesEnabling the Display Settings for a TV Click the DVD Audio Setting iconClick the tab for your video card Using Multimedia Connecting a Network or Broadband Modem Cable Setting Up and Using NetworksNetworking, click Start or → Windows Help and Support What You Need to Establish a Wlan Connection Setting Up a NetworkWireless Local Area Network Checking Your Wireless Network CardOrder Confirmation for Your Computer Using a Wireless Router and a Broadband ModemRight-clickWireless Network Connection Click Properties Start Button and Connect To OptionDetermining the Wireless Network Device Manager Connecting to a WlanMonitoring the Status of the Wireless Network Card Click → Connect To→ Manage wireless networksCompleting the Connection to the Wlan Establishing a Mobile Broadband Network Connection Mobile Broadband WwanChecking Your Dell Mobile Broadband Card Location Profile Settings General Mobility Settings Connecting to a Mobile Broadband NetworkManaging Your Network Settings Click Start→ All Programs→ Dell WirelessSetting Up and Using Networks Installing a PC Card or an ExpressCard Using CardsCard Types PC Card Removing a PC Card or Blank PC Card Release button Securing Your Computer PasswordsSecurity Cable Lock Using an Administrator Password Using a Primary/System PasswordUsing a Hard Drive Password Trusted Platform Module TPM Enabling the TPM FeatureComputer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Mouse Cleaning Your ComputerCleaning a Non-Optical Mouse Computer, Keyboard, and DisplayFloppy Drive Cleaning an Optical MouseCDs and DVDs When to Use the Dell Diagnostics TroubleshootingDell Technical Update Service Dell DiagnosticsInsert the Drivers and Utilities media Dell Diagnostics Main MenuTroubleshooting Dell Support Utility Accessing the Dell Support UtilityClicking the Dell Support Icon Drive ProblemsDouble-Clicking the Dell Support Icon If you hear an unfamiliar scraping or grinding sound CD and DVD drive problemsHard drive problems Problems writing to a CD/DVD-RW driveClick Scan for and attempt recovery of bad sectors→ Start Mail, Modem, and Internet ProblemsError Messages Troubleshooting Them Click Start→ Control Panel→ Add or Remove ProgramsKeyboard Problems Ieee 1394 Device ProblemsClick Device Manager External keyboard problems Lockups and Software ProblemsUnexpected characters Program stops responding or crashes repeatedly Other software problemsComputer does not start up Computer stops respondingNetwork Problems Memory ProblemsPower Problems PC Card or ExpressCard ProblemsDocking While the Computer Is Running Ensuring Sufficient Power for Your ComputerDocking Power Considerations AC Power Loss While the Computer Is DockedScanner Problems Printer ProblemsNo sound from integrated speakers Sound and Speaker ProblemsTouch Pad or Mouse Problems No sound from headphonesIf the display is blank Video and Display ProblemsIf only part of the display is readable If the display is difficult to readClick Start→ Control Panel→ Appearance and Themes Viewing the System Setup Screens System Setup ProgramOverview Diskette Drive Modular bay HDD Internal HDD Optical Drive System Setup ScreensChanging the Boot Sequence Commonly Used OptionsChanging COM Ports Performing a One-Time Boot101 102 Identifying Drivers Reinstalling SoftwareWhat Is a Driver? DriversClick Properties→ Hardware→ Device Manager Reinstalling Drivers and UtilitiesUsing Windows Device Driver Rollback Using the Drivers and Utilities Media105 Using the Hardware Troubleshooter ToolFix a Problem section, click Hardware Troubleshooter Click Start→ Help and Support106 Using Microsoft Windows System RestoreStarting System Restore Restoring Your Operating SystemBefore You Begin Using the Operating System MediaUndoing the Last System Restore Enabling System RestoreReinstalling Device Drivers Reinstalling Windows108 109 Reinstalling Software Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended Tools112 Before Working Inside Your Computer113 Hard Drive114 Returning a Hard Drive to Dell Hinge Cover115 116 Memory117 Dimm a Connector118 119 Dimm B Connector120 121 Mini-Card122 123 124 Keyboard125 Internal Card With Bluetooth Wireless Technology126 Coin-Cell BatteryAbout the Device Security Screw About the Media Bay127 Removing the Device Security Screw Removing and Installing Media Bay Devices128 129 130 131 Dell QuickSet132 133 Traveling With Your ComputerIdentifying Your Computer Packing the ComputerTraveling by Air Travel Tips134 Getting Help Technical Support and Customer ServiceObtaining Assistance DellConnect Online Services AutoTech Service Problems With Your OrderAutomated Order-Status Service Contacting Dell Before You CallVisit support.dell.com 139 Diagnostics ChecklistW . d e l l . c o m s u p p o r t . d e l l . c o m 141 SpecificationsPC Card 142Communications 143Audio 144Display 145146 BatteryPhysical 147148 149 AppendixFCC Notice U.S. Only FCC Class B150 Macrovision Product NoticeGlossary Glossary152 Device driver See driver 153154 155 Module bay See media bay 156157 158 159 160 Video resolution See resolution161 162
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PP04X specifications

The Dell PP04X, commonly known as the Dell Latitude E6420, is a versatile and robust laptop that is designed for business professionals and power users alike. It combines performance, durability, and a wide array of connectivity options, making it a popular choice in the corporate world.

One of the standout features of the PP04X is its solid build quality. The laptop is constructed with a premium aluminum chassis paired with a magnesium alloy frame, ensuring it can withstand the rigors of daily use. The spill-resistant keyboard provides an added layer of protection against accidental spills, making this device a reliable option for users on the go.

The Dell PP04X is powered by Intel's second-generation Core processors, providing excellent performance for multitasking and demanding applications. With options ranging from Core i3 to Core i7, users can select the level of power they need for their specific tasks. The laptop supports up to 8GB of DDR3 RAM, which contributes to its ability to handle multiple applications simultaneously without compromising speed.

In terms of storage, the Latitude E6420 offers various configurations, including traditional hard drives (HDD) and solid-state drives (SSD), allowing users to balance performance and storage capacity based on their requirements. The inclusion of SSD options results in faster boot times and quicker file access, greatly enhancing overall productivity.

The display of the Dell PP04X is another highlight. It features a 14-inch HD screen with anti-glare technology, making it suitable for use in various lighting conditions, whether in a brightly lit office or while traveling. The high-resolution screen ensures crisp visuals, ideal for presentations and detailed graphic work.

Connectivity options on the Latitude E6420 are plentiful, featuring multiple USB ports, an HDMI output, and an ExpressCard slot for expandability. Additionally, users can opt for built-in mobile broadband capabilities to stay connected on the move.

Dell also places a strong emphasis on security in the PP04X. The laptop includes features such as a fingerprint reader, smart card reader, and optional TPM (Trusted Platform Module) for enhanced security, ensuring that sensitive information remains protected.

Overall, the Dell PP04X Latitude E6420 is an excellent choice for business users who require a durable and powerful laptop. With its blend of performance, security features, and connectivity options, it is well-suited to meet the demands of a fast-paced work environment. Whether for office use or travel, the PP04X provides a reliable and efficient computing experience.
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