Dell PP04X manual Troubleshooting

Page 81

Option

Function

Test Memory

Runs

the stand-alone memory test

Test System

Runs

System Diagnostics

Exit

Exits the Diagnostics

2After you have selected the Test System option from the main menu, the following menu appears.

NOTE: It is recommended that you select Extended Test from the menu below to run a more thorough check of devices in the computer.

Option

Function

Express Test

Performs a quick test of devices in the

 

system. This typically can take 10 to 20

 

minutes.

Extended Test

Performs a thorough check of devices in

 

the system. This typically can take an

 

hour or more.

Custom Test

Use to test a specific device or

 

customize the tests to be run.

Symptom Tree

This option allows you to select tests

 

based on a symptom of the problem you

 

are having. This option lists the most

 

common symptoms.

3If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and contact Dell (see "Contacting Dell" on page 138).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.

4If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.

Tab

Function

Results

Displays the results of the test and any

 

error conditions encountered.

Errors

Displays error conditions encountered,

 

error codes, and the problem

 

description.

Troubleshooting

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Contents User’s Guide Abbreviations and Acronyms Contents Using the Keyboard and Touch Pad Setting Up and Using Networks Troubleshooting If only part of the display is readable Contents Reinstalling Software Dell QuickSet Traveling With Your Computer Specifications Appendix What Are You Looking For? Find It Here Finding InformationDell Product Information Guide Service Tag and Microsoft Windows License To view Dell QuickSet Help, right-click the QuickSet Front View About Your ComputerV I C E S T a T U S L I G H T S About Your Computer Left Side View D I O C O N N E C T O R S Back View Right Side ViewT W O R K C O N N E C T O R RJ Connects serial devices, such as a mouse or handheld device Bottom View About Your Computer Using the Wizard With Operating System Media Files and Settings Transfer WizardTransferring Information to a New Computer Windows XPUsing the Wizard Without the Operating System Media Windows Vista Transferring Information to a New Computer Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Check the Battery ChargeConserving Battery Power Low-Battery WarningCheck the Battery Health Power Management Modes Standby ModeHibernate Mode Configuring Power Management Settings Charging the BatteryReplacing the Battery Storing a Battery Numeric Keypad Using the Keyboard and Touch PadKey Combinations System FunctionsWireless BatteryPower Management Display FunctionsTouch Pad Speaker FunctionsMicrosoft Windows Logo Key Functions Mouse Properties window Customizing the Touch PadClick OK to save the settings and close the window Using the Keyboard and Touch Pad Adjusting Brightness Using the DisplaySwitching the Video Image Display Resolution and Refresh RateUsing ATI Catalyst Control Center Microsoft Windows XPMicrosoft Windows Vista Using the Start Menu Using an External Monitor or ProjectorUsing the Desktop Shortcut Using Hot KeysUsing an External Monitor Extending Your Computer DisplayWindows Vista Saving Battery Power Click the Settings tab→ Advanced→ Displays tabChanging Your Primary Display Ambient light sensor Update with your book title Update with your book title Playing CDs or DVDs Using MultimediaDVD player includes the following basic buttons Copying CDs and DVDsUsing Blank CDs and DVDs How to Copy a CD or DVDDVD-Writable Drives Helpful TipsAdjusting the Picture Adjusting the VolumeIf the Computer Is Turned Off or in Hibernate Mode Connecting Your Computer to a TV or Audio DeviceVideo and Standard Audio Enabling the Display Settings for a TV Setting Up the Cyberlink CL HeadphonesClick the DVD Audio Setting icon Click AdvancedClick the tab for your video card Using Multimedia Setting Up and Using Networks Connecting a Network or Broadband Modem CableNetworking, click Start or → Windows Help and Support Wireless Local Area Network Setting Up a NetworkChecking Your Wireless Network Card What You Need to Establish a Wlan ConnectionRight-clickWireless Network Connection Click Properties Using a Wireless Router and a Broadband ModemStart Button and Connect To Option Order Confirmation for Your ComputerDetermining the Wireless Network Device Manager Connecting to a WlanClick → Connect To→ Manage wireless networks Monitoring the Status of the Wireless Network CardCompleting the Connection to the Wlan Mobile Broadband Wwan Establishing a Mobile Broadband Network ConnectionChecking Your Dell Mobile Broadband Card Managing Your Network Settings Connecting to a Mobile Broadband NetworkClick Start→ All Programs→ Dell Wireless Location Profile Settings General Mobility SettingsSetting Up and Using Networks Using Cards Installing a PC Card or an ExpressCardCard Types PC Card Removing a PC Card or Blank PC Card Release button Passwords Securing Your ComputerSecurity Cable Lock Using an Administrator Password Using a Primary/System PasswordUsing a Hard Drive Password Enabling the TPM Feature Trusted Platform Module TPMComputer Tracking Software If Your Computer Is Lost or Stolen Securing Your Computer Cleaning a Non-Optical Mouse Cleaning Your ComputerComputer, Keyboard, and Display MouseCleaning an Optical Mouse Floppy DriveCDs and DVDs Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsInsert the Drivers and Utilities media Dell Diagnostics Main MenuTroubleshooting Dell Support Utility Accessing the Dell Support UtilityDrive Problems Clicking the Dell Support IconDouble-Clicking the Dell Support Icon Hard drive problems CD and DVD drive problemsProblems writing to a CD/DVD-RW drive If you hear an unfamiliar scraping or grinding soundClick Scan for and attempt recovery of bad sectors→ Start Mail, Modem, and Internet ProblemsError Messages Troubleshooting Them Click Start→ Control Panel→ Add or Remove ProgramsIeee 1394 Device Problems Keyboard ProblemsClick Device Manager Lockups and Software Problems External keyboard problemsUnexpected characters Computer does not start up Other software problemsComputer stops responding Program stops responding or crashes repeatedlyNetwork Problems Memory ProblemsPower Problems PC Card or ExpressCard ProblemsDocking Power Considerations Ensuring Sufficient Power for Your ComputerAC Power Loss While the Computer Is Docked Docking While the Computer Is RunningScanner Problems Printer ProblemsTouch Pad or Mouse Problems Sound and Speaker ProblemsNo sound from headphones No sound from integrated speakersIf the display is blank Video and Display ProblemsIf the display is difficult to read If only part of the display is readableClick Start→ Control Panel→ Appearance and Themes System Setup Program Viewing the System Setup ScreensOverview Changing the Boot Sequence System Setup ScreensCommonly Used Options Diskette Drive Modular bay HDD Internal HDD Optical DrivePerforming a One-Time Boot Changing COM Ports101 102 What Is a Driver? Reinstalling SoftwareDrivers Identifying DriversUsing Windows Device Driver Rollback Reinstalling Drivers and UtilitiesUsing the Drivers and Utilities Media Click Properties→ Hardware→ Device ManagerFix a Problem section, click Hardware Troubleshooter Using the Hardware Troubleshooter ToolClick Start→ Help and Support 105Starting System Restore Using Microsoft Windows System RestoreRestoring Your Operating System 106Undoing the Last System Restore Using the Operating System MediaEnabling System Restore Before You BeginReinstalling Windows Reinstalling Device Drivers108 109 Reinstalling Software Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer112 Before Working Inside Your Computer113 Hard Drive114 Hinge Cover Returning a Hard Drive to Dell115 116 Memory117 Dimm a Connector118 119 Dimm B Connector120 121 Mini-Card122 123 124 Keyboard125 Internal Card With Bluetooth Wireless Technology126 Coin-Cell BatteryAbout the Media Bay About the Device Security Screw127 Removing and Installing Media Bay Devices Removing the Device Security Screw128 129 130 131 Dell QuickSet132 Identifying Your Computer Traveling With Your ComputerPacking the Computer 133Travel Tips Traveling by Air134 Technical Support and Customer Service Getting HelpObtaining Assistance DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Before You Call Contacting DellVisit support.dell.com 139 Diagnostics ChecklistW . d e l l . c o m s u p p o r t . d e l l . c o m 141 SpecificationsPC Card 142Communications 143Audio 144Display 145146 BatteryPhysical 147148 FCC Notice U.S. Only AppendixFCC Class B 149150 Macrovision Product NoticeGlossary Glossary152 Device driver See driver 153154 155 Module bay See media bay 156157 158 159 160 Video resolution See resolution161 162
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PP04X specifications

The Dell PP04X, commonly known as the Dell Latitude E6420, is a versatile and robust laptop that is designed for business professionals and power users alike. It combines performance, durability, and a wide array of connectivity options, making it a popular choice in the corporate world.

One of the standout features of the PP04X is its solid build quality. The laptop is constructed with a premium aluminum chassis paired with a magnesium alloy frame, ensuring it can withstand the rigors of daily use. The spill-resistant keyboard provides an added layer of protection against accidental spills, making this device a reliable option for users on the go.

The Dell PP04X is powered by Intel's second-generation Core processors, providing excellent performance for multitasking and demanding applications. With options ranging from Core i3 to Core i7, users can select the level of power they need for their specific tasks. The laptop supports up to 8GB of DDR3 RAM, which contributes to its ability to handle multiple applications simultaneously without compromising speed.

In terms of storage, the Latitude E6420 offers various configurations, including traditional hard drives (HDD) and solid-state drives (SSD), allowing users to balance performance and storage capacity based on their requirements. The inclusion of SSD options results in faster boot times and quicker file access, greatly enhancing overall productivity.

The display of the Dell PP04X is another highlight. It features a 14-inch HD screen with anti-glare technology, making it suitable for use in various lighting conditions, whether in a brightly lit office or while traveling. The high-resolution screen ensures crisp visuals, ideal for presentations and detailed graphic work.

Connectivity options on the Latitude E6420 are plentiful, featuring multiple USB ports, an HDMI output, and an ExpressCard slot for expandability. Additionally, users can opt for built-in mobile broadband capabilities to stay connected on the move.

Dell also places a strong emphasis on security in the PP04X. The laptop includes features such as a fingerprint reader, smart card reader, and optional TPM (Trusted Platform Module) for enhanced security, ensuring that sensitive information remains protected.

Overall, the Dell PP04X Latitude E6420 is an excellent choice for business users who require a durable and powerful laptop. With its blend of performance, security features, and connectivity options, it is well-suited to meet the demands of a fast-paced work environment. Whether for office use or travel, the PP04X provides a reliable and efficient computing experience.
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