Dell JD977 manual When to Use the Dell Diagnostics

Page 20

S C A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 20. If all tests run successfully, the error condition is related to a software problem.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 18 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" in your User’s Guide).

1Shut down the computer.

2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3Connect the computer to an electrical outlet.

4Diagnostics can be invoked one of two ways:

•Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

•Press and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD.

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Quick Reference Guide

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Contents Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o mAbbreviations and Acronyms Contents Contents Warranty information Support.dell.comSpecifications Service Tag and Express Service CodeClick the User’s Guide for your computer Microsoft Windows License LabelHow to use Windows XP Click the topic that describes your problemWhat Are You Looking For? Find It Here Select Drivers & Downloads and click GoGuide How to reinstall my operating system Not ship with your computerUnpack the accessories box Product Information GuideAbout Your Computer Front ViewLeft Side View ComputerRight Side View Back ViewBottom View Using a Battery Battery PerformanceChecking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge GaugeHealth Gauge Low-Battery WarningCharging the Battery Replacing the Battery Storing a Battery Lockups and Software ProblemsComputer does not start up Computer stops respondingSolid blue screen appears Dell MediaDirect problemsOther software problems Starting the Dell Diagnostics From Your Hard Drive Dell DiagnosticsWhen to Use the Dell Diagnostics Quick Reference Guide Option Function Tab FunctionIndex IndexIndex 快速参考指南 、注意和警告 缩写和缩写词Page Page 查找信息 驱动程序和说明文件更新位于 support.dell.com。Microsoft Windows XP 帮助和支持中心 单击 Start （开始） → Help and Support （帮助和支） → Dell User and System Guides （Dell 用户和 系统指南） → System Guides （系统指南）。Dell 3.5 英寸 USB 软盘驱动器、 Intel 如何使用 Windows XP要查看 Dell QuickSet Help（Dell QuickSet 帮助），在 Microsoft Windows 任务栏中的安装计算机 关于您的计算机 正面视图Wi-Fi Catcher 指示灯 左侧视图右侧视图 背面视图USB 连接器 （2 个） 网络连接器 RJ-45底部视图 电池使用时间会随操作条件的不同而有所不同。 使用电池电池性能 检查电池电量 电池低电量警告提供有关电池电量的信息。Dell QuickSet 电池表 Microsoft Windows 电源表电池低电量警告 为电池充电更换电池 要装回电池，请按照与卸下步骤相反的顺序操作。故障排除 其它软件问题 出现蓝屏Dell MediaDirect 问题 Dell 诊断程序 从硬盘驱动器启动 Dell 诊断程序 Dell 诊断程序位于硬盘驱动器上的一个隐藏的诊断公用程序分区中。在给计算机加电启动过程中，按住 Fn 键。 Drivers and Utilities CD 为可选项，可能不会随您的计算机提供。Drivers and Utilities CD 启动 Dell 诊断程序 插入 Drivers and Utilities CD。Errors （错误） Configuration （配置）Express Test （快速测试） Results （结果）安全说明 Microsoft Windows, 30 服务标签 操作系统 操作系统 CD 安装指南 查找信息说明文件从硬盘驱动器启动 Dell 诊断 程序 支持站点计算机崩溃 , 42, 43 计算机停止响应 , 42 计算机无法启动 , 42 间谍软件 系统视图 背面 , 36 底部 , 37 右侧 , 36 正面 , 34 左侧 程序兼容性向导用户指南 诊断程序 Dell 重新安装快速參考指南 、注意與警告 縮寫與首字母縮略詞Page Page Microsoft Windows XP 說明與支援中心 尋找資訊Drivers and Utilities」在您的使用者指南 或執行 Dell Microsoft Windows 授權標籤 USB 軟碟機、Intel Pentium M 處理器、光碟工作列的 Microsoft Windows 圖示。 作業系統光碟安裝電腦 關於您的電腦 前視圖Wi-Fi Catcher 指示 左側視圖右側視圖 後視圖USB 連接器 2 個 網路連接器 RJ-45底部視圖 使用電池 電池效能檢查電池充電 電池的使用時間會因為操作的狀況而有所不同。Microsoft WindowsPower Meter 電能計量器 Dell QuickSet 電池計量器更換電池 電池電量不足警告為電池充電 儲存電池 鎖定與軟體問題電腦無法啟動 電腦停止回應一個程式停止回應或多次當機 設計用於較早 Microsoft Windows 作業系統的程式出現全藍色的螢幕 單按工作管理員。 單按不再回應的程式。 單按結束工作。其他軟體問題 Dell 診斷程式從您的硬碟機上啟動 Dell 診斷程式 Dell 診斷程式位於硬碟機中隱藏的診斷公用程式分割區中。 Drivers and Utilities CD 為可選性質，您的電腦可能未隨附此 CD。開啟電腦。當出現 Dell 徽標時，立即按下 F12。從啟動選單上選取診斷程式，然後單按 Enter。當電腦電源開啟時，按住此 Fn 按鍵。 Drivers and Utilities CD 執行 Dell 診斷程式。Dell 診斷程式主選單 在載入 Dell 診斷程式而且主選單螢幕出現之後，單按您想要的選項按鈕。 如果您是從自訂測試或徵兆樹選項執行測試，單按下表中所描述的適用標籤以獲得更多資訊。電腦停止回應 , 64 電腦無法啟動 , 64 電腦當機 , 64-65藍色螢幕 , 65 鎖定 式停止回應重新安裝 軟體問題 程式相容性精靈 , 65 軟體問題從您的硬碟機上啟動 Dell 診 斷程式 尋找資訊說明文件 , 53 硬體クイックリファレンスガイド メモ、注意、および警告 プログラムの応答が停止するか、プログラムがクラッシュを Page CD 内に Readme ファイ Diagnostics（診断）プログラム（90 ページの「Dellメモ 『Drivers and Utilities CD』はオプションなので、出 Microsoft Windows ライセンスラベル Microsoft Windows XP ヘルプとサポートセンターUtilities CD』にもあります。 Windows XP の基本情報 Dell QuickSet ヘルプを表示するには、Microsoft、『Drivers Utilities CD』（『ResourceCD』とも呼 ムの Product key（プロコンピュータのセットアップ お使いのコンピュータについて 正面図Wi-Fi Catcher ライト 左側面図右側面図 背面図底面図 バッテリーの性能 バッテリーの充電チェックDell QuickSet バッテリメーター Microsoft Windows 電源メーターバッテリーの低下を知らせる警告 バッテリーの充電バッテリーの交換 バッテリーの保管 フリーズおよびソフトウェアの問題コンピュータが起動しない コンピュータの応答が停止したその他のソフトウェアの問題 Dell MediaDirect の問題画面が青色（ブルースクリーン）になった Dell Diagnostics（診断）プログラム Dell Diagnostics（診断）プログラムを使用する場合『Drivers and Utilities CD』を挿入します。 Errors ConfigurationResults HelpDell Diagnostics（診断） プログラムを Drivers Utilities CD から起動 Drivers and Utilties CD, 75 ResourceCD88-89 Microsoft Windows빠른 참조 안내서 주의사항 및 주의 약어 및 머리글자103 104105 106Page Readme 파일이 CD 에 정보 검색Drivers and Utilities CD 는 선택사양이며 일부 컴퓨 100 101 102 아이콘을 마우스오른쪽 클릭하십시오 컴퓨터 설치 103104 컴퓨터 정보전면 모습 Wi-Fi Catcher 표시 좌측 모습105 ExpressCard 슬롯우측 모습 후면 모습106 USB 커넥터밑면 모습 107전지 사용 전지 성능전지 충전 상태 점검 전지의 작동 시간은 작동 여건에 따라 달라집니다109 Dell QuickSet 전지 측정기Microsoft Windows 전원 측정기 110 전지 부족 경고전지 충전 111 전지 교체전지를 교체하려면 분리 절차를 역순으로 따르십시오 문제 해결 청색 화면이 나타남 Dell MediaDirect 문제기타 소프트웨어 문제 113Dell 진단 프로그램 컴퓨터가 켜지는 동안 Fn 키를 누른 상태로 있습니다114 Drivers and Utilities CD 는 선택사양이며 일부 컴퓨터에 제공됩니다부팅 장치 목록이 나타나면 CD/DVD/CD-RW Drive 를 선택한 다음 Enter 를 누르십시오 115116 운영 체제 지원 사이트Drivers and Utilities CD 에서 Dell 진단 프로그램 시작 프로그램 호환 마법사 드라이버 ResourceCD 레이블Dell 진단 프로그램 118 안전 지침 운영 체제 CD 설치 안내서 , 102 운영 체제 CD 재설치Drivers and Utilities CD, 99 ResourceCD
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