Chapter 7 - Diagnostics and General Troubleshooting
Network Tools
Diagnostic Tool | In the system’s user interface | In the V500 web interface | ||
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Trace Route test | 1. | On the Diagnostics screen, | 1. On the Diagnostics menu, | |
Tests the routing path between the local |
| select Network > Trace Route. | select Network > Trace Route. | |
2. | Enter the IP address that you | 2. Enter the IP address that you | ||
system and the IP address entered. | ||||
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| wish to trace. | wish to trace. | |
| 3. | Select Start. | 3. Click the Trace Route icon. | |
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Error Log files | Not available. | Select Diagnostics > Network > | ||
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Video and Audio Tools |
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Diagnostic Tool | In the system’s user interface | In the V500 web interface | ||
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Color Bar test | 1. | On the Diagnostics screen, | 1. Select Diagnostics > Video. | |
Tests the color settings of your monitor for |
| select Video. | 2. Click the Color Bars icon. | |
2. | Select the Color Bars icon. | |||
optimum picture quality. | 3. Click the Color Bars icon | |||
If the color bars generated during the test | 3. | Press any button on the remote | again to stop the test. | |
| control to stop the test. |
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are not clear, or the colors do not look |
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correct, the monitor needs to be adjusted. |
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Speaker test | 1. | On the Diagnostics screen, | 1. Select Diagnostics > Audio > | |
Tests the audio cable connections. A |
| select Audio > Speaker Test. | Speaker Test. | |
2. | Select the Speaker Test icon. | 2. Click the Speaker Test icon. | ||
400 Hz audio tone indicates that the local | ||||
audio connections are correct. | 3. | Press any button on the remote | 3. Click the Speaker Test icon | |
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| control to stop the test. | again to stop the test. | |
| If you are in a call, the far site will | The people at the site you are | ||
| also hear the tone. | testing will hear the tone, but you | ||
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| will not. You can send a message | |
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| to tell them how to notify you | |
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| when they hear the speaker test. | |
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Audio Meter screen | 1. | On the Diagnostics screen, | Select Diagnostics > Audio > | |
Measures the strength of audio signals |
| select Audio > Audio Meter. | Audio Meter to start the test. | |
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from the system’s microphone. |
| The audio meter should register | ||
| register between 0 and 15 dB. | |||
If the system is not receiving sound, |
| between 0 and 15 dB. | ||
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2. | To check the microphone, |
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ensure that people are close enough to |
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| stand near the system and |
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the system, and check whether the |
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| begin speaking. |
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microphone is muted. |
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© Polycom, Inc. | 7 - 5 |
