Administrator’s Guide for the V500 System
General Troubleshooting
This section presents problems, likely causes, and corrective actions. Problems are presented as follows:
❑Critical problems – Prevent use of the system or access to common functions.
❑Severe problems – Prevent you from making calls successfully.
❑Moderate issues – Prevent or interfere with meaningful communication during the call.
❑Minor issues – Detract from the user experience.
Critical Problems
This section describes problems that prevent normal use of the system. They may also mask other problems. For example, if the system is not able to make a call and there are no batteries in the remote, you will need to install new batteries before you are able to determine whether the system can make calls.
Symptom | Cause | Solution |
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System does not respond in | The power switch is in the OFF | Turn on the power switch. |
any way. | position. |
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| The power cord is not connected. | Make sure that the system’s power cord is |
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| in place, and that it is connected to a |
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| power outlet |
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| The power outlet is not active. | Check the power outlet by unplugging the |
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| system and plugging in a lamp, radio, or |
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| other small appliance. If it does not |
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| operate, connect the power cord to a |
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| different outlet. |
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| The power supply is not operating | Check the power outlet by unplugging the |
| properly. | system and plugging in a lamp, radio, or |
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| other small appliance. If it operates, the |
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| problem is in the system. Call Polycom |
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| Technical Support and arrange to return |
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| the system for service. |
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System starts in the | The system software is corrupted or | Load the system software from your PC. |
Software Update screen. | not loaded properly. | For instructions on how to do this, refer to |
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| Keeping your Software Current on |
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| page |
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| equipment provider. |
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7 - 8 | www.polycom.com/videodocumentation |
