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manual Administrator’s Guide for the V500 System Appendix
Models:
V500
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Troubleshooting
Install
Configuring Network Use
Connecting the Monitor
Severe Problems
Select Reset System
Go to System Diagnostics Video
Setting Up
Error Log files
Setting Description
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Administrator’s Guide for the V500 System
Appendix - 8
www.polycom.com/videodocumentation
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Contents
Administrator’s Guide
Trademark Information
About this Guide
Administrator’s Guide for the V500 System
Contents
Designing the User Experience
Appendix
Administrator’s Guide for the V500 System Viii
Introducing the V500 System
What’s in this Chapter?
Rich Conference Experience
Key Features
Enhanced User Experience
Easy Installation
Security and Network Management
Administrator’s Guide for the V500 System
Standard System Components
Name Component Description
Optional System Components
Setting Up Your System Hardware
What’s in this Chapter?
Positioning the System
Standard System Set-up
To position the system
Connecting the Monitor
Connecting the System to the LAN
To connect a monitor to the system
Video output preferred
Connecting Power
To connect power to the system
LAN connector
Power connector
Installing Batteries in the Remote Control
Powering on the System
To install batteries in the remote control
To power on the system
Connecting to a BRI Network Interface
Connecting Headphones
To install the BRI network interface
To connect headphones to the system
Configuring Network Use
What’s in this Chapter?
Getting the Network Ready
Network Connectivity Checklist
This information Should be provided by your
Configuring with the Setup Wizard
To access the system via the V500 web interface
Configuring LAN Properties
To configure LAN properties
Go to System Admin Settings LAN Properties
Setting Description
One here
Configuring IP Network Support
Specifying H.323 Settings
To specify H.323 settings
Go to System Admin Settings Network IP H.323 Settings
Configuring the System to Use a Gatekeeper
To configure the system to use a gatekeeper
To configure the system to use a gateway
Number + Extension is selected
To specify SIP Settings
Specifying SIP Settings
Go to System Admin Settings Network IP SIP Settings
To specify Quality of Service
Specifying Quality of Service
Go to System Admin Settings Network IP Quality of Service
To set up the system to work with a firewall or NAT
Configuring the System for Use with a Firewall or NAT
Go to System Admin Settings Network IP Firewall
Configure the V500 system for specific products as follows
Auto
Configuring Isdn Support
Configuring the BRI Network Interface
To configure the Isdn interface settings
Go to System Admin Settings Network Isdn
Go to System Admin Settings Network Call Preference
Configuring Call Preferences
To choose call preferences
Isdn
Configuring the Directory Server Settings
Configuring the Global Directory
To configure the Directory Server settings
Setting the Dialing Rules
Go to System Admin Settings Global Services Dialing Rules
Placing a Test Call
To set the dialing rules
Go to System Diagnostics System Status
Checking System Status
To view System Status information
To get information about a status message
To upgrade your software via the Internet
Keeping your Software Current
Administrator’s Guide for the V500 System
Designing the User Experience
What’s in this Chapter?
Managing User Access to Settings and Features
Setting the Admin Password
To set or change the Admin Password
Go to System Admin Settings General Settings Security
Screens that Require the Admin Password for Access
To reset a forgotten Admin Password
Go to System Diagnostics Reset System
Select Reset System
Letting Users Customize the Workspace
To allow users to customize the workspace
Using the System for Specialized Applications
Limiting What Users Can Do With the System
Configuring Camera Settings
To configure camera settings
Go to System Admin Settings Camera
Designing Video Behaviors
To configure the TV monitor
Configuring the TV Monitor
Go to System Admin Settings Monitor
Using Dual Monitor Emulation
Setting Up
Select Dual Monitor Emulation Using in a Call Call connects
Near site presses PIP
Adjusting the Monitor’s Color Balance
To adjust the monitor for natural color
Go to System Diagnostics Video
Designing Audio Behaviors
Configuring General Audio Settings
Setting the Volume on an External Audio System
To configure general audio settings
To set the volume
To configure call settings
Configuring Call Settings
Designing General System Behaviors
Configuring Remote Control Behavior
Configuring Directory Settings
To configure remote control behavior
To configure system settings
Setting the Call Answering Mode
To set the call answering mode
To enable AES encryption
Enabling AES Encryption
Setting Passwords and Security Options
To set passwords and security options
Go to System Admin Settings General Settings Location
Setting Date, Time, and Location
To set the date, time, and location
Customizing the Workspace Appearance
Infrequent Users Kiosk Mode
Designing the Home Screen
New Users
Advanced Users
Setting Description
To design the home screen
Adding Sites to the Home Screen
To add sites on the Home screen
Click System Setup Utilities Screen Saver and enter
Adding On-screen Instructions
To enter marquee text
To enter screen saver text
Setting Ring Tones and Alert Tones
Changing System Appearance
To change the color scheme
To set ring tones and alert tones
Audio Options for Closed Captioners
Configuring Closed Captioning
Options for Supplying Closed Captions to Conferences
Go to System Setup Utilities Closed Caption
Providing Captions Via the V500 Web Interface
Providing Captions Via a Telnet Session
Getting Started with Calling
Administrator’s Guide for the V500 System
Managing the System Remotely
What’s in this Chapter?
Using the V500 Web Interface
Accessing the V500 Web Interface
To configure your browser to use the web interface
To access the system using the web interface
To store a profile
Managing System Profiles with the V500 Web Interface
To upload a profile
To download a V500 system directory to your PC
Managing Directories with the V500 Web Interface
To upload V500 system directory entries
Viewing the Management Servers List
Configuring Global Services
To view the management servers list
Go to System Admin Settings Global Services My Information
Requiring an Account Number for Calls
Adding My Information
To require an account number for calls
Requesting Technical Support from the GM S Administrator
Your request for help has been acknowledged
Setting Up Snmp
Go to Admin Settings Global Services Snmp
Downloading MIBs
To download the Polycom MIBs
Configuring for Snmp Management
To configure the V500 system for Snmp management
Administrator’s Guide for the V500 System
System Usage and Statistics
What’s in this Chapter?
Call Summary
To view the Call Summary screen
Go to System Diagnostics Call Statistics and then select
Call Statistics
To view the Call Statistics screen
This screen Displays this information
Call Status
Go to System Diagnostics Call Statistics
To view the Call Status screen
Recent Calls
Go to System Admin Settings Network Recent Calls
To view the Recent Calls screen
Call Detail Report
Information in the Call Detail Report
To view and download the CDR via the V500 web interface
Data Description
System Usage and Statistics
Disconnect
Call Detail Report Archives
To get an archived CDR
Administrator’s Guide for the V500 System
Diagnostics and General Troubleshooting
What’s in this Chapter?
Go to System Setup Diagnostics Send a Message
Sending a Message
System Screens Quick Reference
To send a message via the V500 web interface
Diagnostic Screens
To access the Diagnostics screens on the system
Go to System Diagnostics
Diagnostic Tool System’s user interface V500 web interface
Select Diagnostics Call
Select Diagnostics Network
Call Status screen
Call Statistics
Error Log files
Error Log
Select Diagnostics Video
Select Diagnostics Audio
Reset and Restart
Reset System
Select Reset System
Delete System Settings
Indicators
When the V500 system It means
When the BRI network interface It means
System Lights
Critical Problems
General Troubleshooting
Symptom Cause Solution
Severe Problems
Diagnostics Network Ping to
Cause Codes on page Appendix-4
Network Call Quality Dialing
Moderate Issues
Speeds screen
Under Diagnostics Audio to determine
Mute icon
Minor Issues
Go to Admin Settings Network IP
Network Quality of Service and enable
Diagnostics Call Statistics screen
Enable Internal Ringer option
Settings screen
Go to Admin Settings General
Settings Security and enable web
Normal System Behaviors
By Telephone
How to Contact Technical Support
By Internet
Administrator’s Guide for the V500 System
Cable Descriptions
Appendix
Maximum Approved Cable Length Part Number Shipped
Cable Drawings
LAN Cable
Composite Video Cable
Cause Codes
Code Cause Definition
Status Inquiry
Was not a suspended call pending. This might be a
Local D channel
Administrator’s Guide for the V500 System Appendix
Safety and Legal Notices
Important Safeguards
Limitation of Remedies and Damages
EEA Regulatory Notices
Administrator’s Guide for the V500 System
Underwriters Laboratories Statement
Page
Index
Isdn BRI
Index
See also NAT and security fixed ports 3-11,3-12
See also LAN
Index
SIP
Index
Administrator’s Guide for the V500 System
