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| Chapter 7 - Diagnostics and General Troubleshooting | |
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Symptom | Cause |
| Solution |
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Cannot access the system | Web access is not enabled. |
| Go to Admin Settings > General |
from the V500 web interface. |
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| Settings > Security and enable web |
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| access. |
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| DHCP Client is ON and no DHCP |
| Contact your network service provider. |
| server is available. |
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| The LAN cable is not connected. |
| Connect the LAN cable to the LAN port on |
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| the rear of the system. |
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| Check the LAN cable to your computer. |
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| Bad LAN cable. |
| Check the lights on the system. There |
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| should be a steady green light indicating a |
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| connection to the LAN, and a flashing |
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| orange light indicating LAN traffic. |
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| DHCP Client is ON and no DHCP |
| Contact your network service provider. |
| server is available. |
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| There is a firewall between your PC |
| Consult your network service provider. |
| and your system. |
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| Your PC is on a different subnet and |
| Place the PC and the V500 system on the |
| there is a router between you and your |
| same subnet. If this corrects the problem, |
| system. |
| check your router configuration. If it does |
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| not, contact your network service provider. |
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System does not allow | Wrong password. |
| Enter the correct user name and |
management via the V500 |
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| password. |
web interface. |
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| NOTE: The default user name is admin, |
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| and the default password is the unit’s |
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| serial number. |
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| Too many managers are logged into |
| Only five system managers are allowed at |
| the system. |
| any one time. To log everyone out, restart |
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| your system. |
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The monitor displays an | The system has received more than |
| Retry the call if the video or audio quality |
error icon during an ISDN | the acceptable number of CRC errors |
| becomes unacceptable to the call |
call. | or FEC errors within one second. |
| participants. |
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The monitor displays an | The system has detected packet loss |
| Retry the call if the video or audio quality |
error icon during an IP call. | above the acceptable level set for the |
| becomes unacceptable to the call |
| system. |
| participants. |
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© Polycom, Inc. | 7 - 15 |
