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Polycom V500 manual System Usage and Statistics, What’s in this Chapter?

Models: V500

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System Usage and Statistics

The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance.

What’s in this Chapter?	Page

Call Summary	6-2

Call Statistics	6-3

Call Status	6-4

Recent Calls	6-6

Call Detail Report	6-6

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Polycom V500 manual System Usage and Statistics, What’s in this Chapter?

Contents

Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Appendix Administrator’s Guide for the V500 System Viii What’s in this Chapter? Introducing the V500 SystemEnhanced User Experience Key FeaturesRich Conference Experience Security and Network Management Easy InstallationAdministrator’s Guide for the V500 System Name Component Description Standard System ComponentsOptional System Components What’s in this Chapter? Setting Up Your System HardwareTo position the system Standard System Set-upPositioning the System Connecting the System to the LAN Connecting the MonitorTo connect a monitor to the system Video output preferredTo connect power to the system Connecting PowerLAN connector Power connectorPowering on the System Installing Batteries in the Remote ControlTo install batteries in the remote control To power on the systemConnecting Headphones Connecting to a BRI Network InterfaceTo install the BRI network interface To connect headphones to the systemWhat’s in this Chapter? Configuring Network UseThis information Should be provided by your Network Connectivity ChecklistGetting the Network Ready To access the system via the V500 web interface Configuring with the Setup WizardTo configure LAN properties Configuring LAN PropertiesGo to System Admin Settings LAN Properties Setting DescriptionOne here Specifying H.323 Settings Configuring IP Network SupportTo specify H.323 settings Go to System Admin Settings Network IP H.323 SettingsTo configure the system to use a gatekeeper Configuring the System to Use a GatekeeperNumber + Extension is selected To configure the system to use a gatewayGo to System Admin Settings Network IP SIP Settings Specifying SIP SettingsTo specify SIP Settings Go to System Admin Settings Network IP Quality of Service Specifying Quality of ServiceTo specify Quality of Service Go to System Admin Settings Network IP Firewall Configuring the System for Use with a Firewall or NATTo set up the system to work with a firewall or NAT Auto Configure the V500 system for specific products as followsConfiguring the BRI Network Interface Configuring Isdn SupportTo configure the Isdn interface settings Go to System Admin Settings Network IsdnTo choose call preferences Configuring Call PreferencesGo to System Admin Settings Network Call Preference Isdn To configure the Directory Server settings Configuring the Global DirectoryConfiguring the Directory Server Settings Go to System Admin Settings Global Services Dialing Rules Setting the Dialing RulesPlacing a Test Call To set the dialing rulesChecking System Status Go to System Diagnostics System StatusTo view System Status information To get information about a status messageKeeping your Software Current To upgrade your software via the InternetAdministrator’s Guide for the V500 System What’s in this Chapter? Designing the User ExperienceSetting the Admin Password Managing User Access to Settings and FeaturesTo set or change the Admin Password Go to System Admin Settings General Settings SecurityTo reset a forgotten Admin Password Screens that Require the Admin Password for AccessGo to System Diagnostics Reset System Select Reset SystemTo allow users to customize the workspace Letting Users Customize the WorkspaceLimiting What Users Can Do With the System Using the System for Specialized ApplicationsTo configure camera settings Configuring Camera SettingsGo to System Admin Settings Camera Designing Video BehaviorsGo to System Admin Settings Monitor Configuring the TV MonitorTo configure the TV monitor Setting Up Using Dual Monitor EmulationSelect Dual Monitor Emulation Using in a Call Call connects Near site presses PIPTo adjust the monitor for natural color Adjusting the Monitor’s Color BalanceGo to System Diagnostics Video Designing Audio BehaviorsSetting the Volume on an External Audio System Configuring General Audio SettingsTo configure general audio settings To set the volumeDesigning General System Behaviors Configuring Call SettingsTo configure call settings Configuring Directory Settings Configuring Remote Control BehaviorTo configure remote control behavior To configure system settingsTo set the call answering mode Setting the Call Answering ModeTo enable AES encryption Enabling AES EncryptionTo set passwords and security options Setting Passwords and Security OptionsTo set the date, time, and location Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Customizing the Workspace Appearance Designing the Home Screen Infrequent Users Kiosk ModeNew Users Advanced UsersTo design the home screen Setting DescriptionTo add sites on the Home screen Adding Sites to the Home ScreenAdding On-screen Instructions Click System Setup Utilities Screen Saver and enterTo enter marquee text To enter screen saver textChanging System Appearance Setting Ring Tones and Alert TonesTo change the color scheme To set ring tones and alert tonesOptions for Supplying Closed Captions to Conferences Configuring Closed CaptioningAudio Options for Closed Captioners Providing Captions Via the V500 Web Interface Go to System Setup Utilities Closed CaptionProviding Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System What’s in this Chapter? Managing the System RemotelyAccessing the V500 Web Interface Using the V500 Web InterfaceTo configure your browser to use the web interface To access the system using the web interfaceTo upload a profile Managing System Profiles with the V500 Web InterfaceTo store a profile To upload V500 system directory entries Managing Directories with the V500 Web InterfaceTo download a V500 system directory to your PC To view the management servers list Configuring Global ServicesViewing the Management Servers List Requiring an Account Number for Calls Go to System Admin Settings Global Services My InformationAdding My Information To require an account number for callsYour request for help has been acknowledged Requesting Technical Support from the GM S AdministratorGo to Admin Settings Global Services Snmp Setting Up SnmpDownloading MIBs To download the Polycom MIBsTo configure the V500 system for Snmp management Configuring for Snmp ManagementAdministrator’s Guide for the V500 System What’s in this Chapter? System Usage and StatisticsTo view the Call Summary screen Call SummaryCall Statistics Go to System Diagnostics Call Statistics and then selectTo view the Call Statistics screen This screen Displays this informationTo view the Call Status screen Go to System Diagnostics Call StatisticsCall Status To view the Recent Calls screen Go to System Admin Settings Network Recent CallsRecent Calls Information in the Call Detail Report Call Detail ReportTo view and download the CDR via the V500 web interface Data DescriptionSystem Usage and Statistics Disconnect To get an archived CDR Call Detail Report ArchivesAdministrator’s Guide for the V500 System What’s in this Chapter? Diagnostics and General TroubleshootingSending a Message Go to System Setup Diagnostics Send a MessageSystem Screens Quick Reference To send a message via the V500 web interfaceTo access the Diagnostics screens on the system Diagnostic ScreensGo to System Diagnostics Diagnostic Tool System’s user interface V500 web interfaceSelect Diagnostics Network Select Diagnostics CallCall Status screen Call StatisticsError Log Error Log filesSelect Diagnostics Video Select Diagnostics AudioReset System Reset and RestartSelect Reset System Delete System SettingsWhen the V500 system It means IndicatorsWhen the BRI network interface It means System LightsSymptom Cause Solution General TroubleshootingCritical Problems Diagnostics Network Ping to Severe ProblemsCause Codes on page Appendix-4 Speeds screen Moderate IssuesNetwork Call Quality Dialing Mute icon Under Diagnostics Audio to determineGo to Admin Settings Network IP Minor IssuesNetwork Quality of Service and enable Diagnostics Call Statistics screenSettings screen Enable Internal Ringer optionSettings Security and enable web Go to Admin Settings GeneralNormal System Behaviors By Internet How to Contact Technical SupportBy Telephone Administrator’s Guide for the V500 System Maximum Approved Cable Length Part Number Shipped AppendixCable Descriptions LAN Cable Cable DrawingsComposite Video Cable Code Cause Definition Cause CodesStatus Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Important Safeguards Safety and Legal NoticesLimitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Isdn BRI IndexIndex See also NAT and security fixed ports 3-11,3-12 See also LAN Index SIP Index Administrator’s Guide for the V500 System