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Polycom V500 manual Configuring Global Services, Viewing the Management Servers List

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Chapter 5 - Managing the System Remotely

Configuring Global Services

If you use the Polycom Global Management System, you can configure, manage, and monitor the V500 system using the Global Management System (GMS) server. GMS is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.

To use global services for the system, configure the following:

❑Management Servers

❑Account Numbers

❑My Information

Viewing the Management Servers List

On networks managed by the Global Management System, several Global Servers may be configured to manage this system remotely. The system also has a primary Global Management System server that performs account validation. You can view information about these servers, but this information can only be changed by the GMS Administrator.

To view the management servers list:

>>Go to System > Admin Settings > Global Services > Management Servers.

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Polycom V500 manual Configuring Global Services, Viewing the Management Servers List, To view the management servers list

Contents

Administrator’s Guide Trademark Information About this Guide Administrator’s Guide for the V500 System Contents Designing the User Experience Appendix Administrator’s Guide for the V500 System Viii What’s in this Chapter? Introducing the V500 SystemEnhanced User Experience Key FeaturesRich Conference Experience Security and Network Management Easy InstallationAdministrator’s Guide for the V500 System Name Component Description Standard System ComponentsOptional System Components What’s in this Chapter? Setting Up Your System HardwareTo position the system Standard System Set-upPositioning the System Video output preferred Connecting the MonitorConnecting the System to the LAN To connect a monitor to the systemPower connector Connecting PowerTo connect power to the system LAN connectorTo power on the system Installing Batteries in the Remote ControlPowering on the System To install batteries in the remote controlTo connect headphones to the system Connecting to a BRI Network InterfaceConnecting Headphones To install the BRI network interfaceWhat’s in this Chapter? Configuring Network UseThis information Should be provided by your Network Connectivity ChecklistGetting the Network Ready To access the system via the V500 web interface Configuring with the Setup WizardSetting Description Configuring LAN PropertiesTo configure LAN properties Go to System Admin Settings LAN PropertiesOne here Go to System Admin Settings Network IP H.323 Settings Configuring IP Network SupportSpecifying H.323 Settings To specify H.323 settingsTo configure the system to use a gatekeeper Configuring the System to Use a GatekeeperNumber + Extension is selected To configure the system to use a gatewayGo to System Admin Settings Network IP SIP Settings Specifying SIP SettingsTo specify SIP Settings Go to System Admin Settings Network IP Quality of Service Specifying Quality of ServiceTo specify Quality of Service Go to System Admin Settings Network IP Firewall Configuring the System for Use with a Firewall or NATTo set up the system to work with a firewall or NAT Auto Configure the V500 system for specific products as followsGo to System Admin Settings Network Isdn Configuring Isdn SupportConfiguring the BRI Network Interface To configure the Isdn interface settingsTo choose call preferences Configuring Call PreferencesGo to System Admin Settings Network Call Preference Isdn To configure the Directory Server settings Configuring the Global DirectoryConfiguring the Directory Server Settings To set the dialing rules Setting the Dialing RulesGo to System Admin Settings Global Services Dialing Rules Placing a Test CallTo get information about a status message Go to System Diagnostics System StatusChecking System Status To view System Status informationKeeping your Software Current To upgrade your software via the InternetAdministrator’s Guide for the V500 System What’s in this Chapter? Designing the User ExperienceGo to System Admin Settings General Settings Security Managing User Access to Settings and FeaturesSetting the Admin Password To set or change the Admin PasswordSelect Reset System Screens that Require the Admin Password for AccessTo reset a forgotten Admin Password Go to System Diagnostics Reset SystemTo allow users to customize the workspace Letting Users Customize the WorkspaceLimiting What Users Can Do With the System Using the System for Specialized ApplicationsDesigning Video Behaviors Configuring Camera SettingsTo configure camera settings Go to System Admin Settings CameraGo to System Admin Settings Monitor Configuring the TV MonitorTo configure the TV monitor Near site presses PIP Using Dual Monitor EmulationSetting Up Select Dual Monitor Emulation Using in a Call Call connectsDesigning Audio Behaviors Adjusting the Monitor’s Color BalanceTo adjust the monitor for natural color Go to System Diagnostics VideoTo set the volume Configuring General Audio SettingsSetting the Volume on an External Audio System To configure general audio settingsDesigning General System Behaviors Configuring Call SettingsTo configure call settings To configure system settings Configuring Remote Control BehaviorConfiguring Directory Settings To configure remote control behaviorEnabling AES Encryption Setting the Call Answering ModeTo set the call answering mode To enable AES encryptionTo set passwords and security options Setting Passwords and Security OptionsTo set the date, time, and location Setting Date, Time, and LocationGo to System Admin Settings General Settings Location Customizing the Workspace Appearance Advanced Users Infrequent Users Kiosk ModeDesigning the Home Screen New UsersTo design the home screen Setting DescriptionTo add sites on the Home screen Adding Sites to the Home ScreenTo enter screen saver text Click System Setup Utilities Screen Saver and enterAdding On-screen Instructions To enter marquee textTo set ring tones and alert tones Setting Ring Tones and Alert TonesChanging System Appearance To change the color schemeOptions for Supplying Closed Captions to Conferences Configuring Closed CaptioningAudio Options for Closed Captioners Providing Captions Via the V500 Web Interface Go to System Setup Utilities Closed CaptionProviding Captions Via a Telnet Session Getting Started with Calling Administrator’s Guide for the V500 System What’s in this Chapter? Managing the System RemotelyTo access the system using the web interface Using the V500 Web InterfaceAccessing the V500 Web Interface To configure your browser to use the web interfaceTo upload a profile Managing System Profiles with the V500 Web InterfaceTo store a profile To upload V500 system directory entries Managing Directories with the V500 Web InterfaceTo download a V500 system directory to your PC To view the management servers list Configuring Global ServicesViewing the Management Servers List To require an account number for calls Go to System Admin Settings Global Services My InformationRequiring an Account Number for Calls Adding My InformationYour request for help has been acknowledged Requesting Technical Support from the GM S AdministratorTo download the Polycom MIBs Setting Up SnmpGo to Admin Settings Global Services Snmp Downloading MIBsTo configure the V500 system for Snmp management Configuring for Snmp ManagementAdministrator’s Guide for the V500 System What’s in this Chapter? System Usage and StatisticsTo view the Call Summary screen Call SummaryThis screen Displays this information Go to System Diagnostics Call Statistics and then selectCall Statistics To view the Call Statistics screenTo view the Call Status screen Go to System Diagnostics Call StatisticsCall Status To view the Recent Calls screen Go to System Admin Settings Network Recent CallsRecent Calls Data Description Call Detail ReportInformation in the Call Detail Report To view and download the CDR via the V500 web interfaceSystem Usage and Statistics Disconnect To get an archived CDR Call Detail Report ArchivesAdministrator’s Guide for the V500 System What’s in this Chapter? Diagnostics and General TroubleshootingTo send a message via the V500 web interface Go to System Setup Diagnostics Send a MessageSending a Message System Screens Quick ReferenceDiagnostic Tool System’s user interface V500 web interface Diagnostic ScreensTo access the Diagnostics screens on the system Go to System DiagnosticsCall Statistics Select Diagnostics CallSelect Diagnostics Network Call Status screenSelect Diagnostics Audio Error Log filesError Log Select Diagnostics VideoDelete System Settings Reset and RestartReset System Select Reset SystemSystem Lights IndicatorsWhen the V500 system It means When the BRI network interface It meansSymptom Cause Solution General TroubleshootingCritical Problems Diagnostics Network Ping to Severe ProblemsCause Codes on page Appendix-4 Speeds screen Moderate IssuesNetwork Call Quality Dialing Mute icon Under Diagnostics Audio to determineDiagnostics Call Statistics screen Minor IssuesGo to Admin Settings Network IP Network Quality of Service and enableSettings screen Enable Internal Ringer optionSettings Security and enable web Go to Admin Settings GeneralNormal System Behaviors By Internet How to Contact Technical SupportBy Telephone Administrator’s Guide for the V500 System Maximum Approved Cable Length Part Number Shipped AppendixCable Descriptions LAN Cable Cable DrawingsComposite Video Cable Code Cause Definition Cause CodesStatus Inquiry Was not a suspended call pending. This might be a Local D channel Administrator’s Guide for the V500 System Appendix Important Safeguards Safety and Legal NoticesLimitation of Remedies and Damages EEA Regulatory Notices Administrator’s Guide for the V500 System Underwriters Laboratories Statement Page Isdn BRI IndexIndex See also NAT and security fixed ports 3-11,3-12 See also LAN Index SIP Index Administrator’s Guide for the V500 System