Polycom V500 manual Cause Codes on page Appendix-4

Models: V500

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Administrator’s Guide for the V500 System

Symptom

Cause

Solution

 

 

 

ISDN: Line Status icons do

The system is not connected to an

Check the ISDN line connections.

not go away so video calls

ISDN.

 

cannot be made.

 

 

The ISDN number is entered

Check the ISDN numbers with your

 

 

incorrectly.

service provider.

 

 

 

 

The system was not able to auto-detect

Select the Clear icon on the Auto Detect

 

SPIDs, or the SPID numbers are

SPIDs page, and then select the Start

 

entered incorrectly.

icon to automatically detect the new

 

NOTE: The AT&T point-to-point

SPIDs. Make sure your ISDN numbers are

 

entered correctly.

 

protocol does not require SPIDs.

 

 

 

 

 

 

The BRI network is directly connected

Install an NT-1 device between your

 

to a U interface.

network interface and the ISDN

 

 

connection.

 

 

 

 

The system is connected to an NT-1

You do not need an NT-1device when

 

then to a PBX.

connecting to a PBX. Connect the system

 

 

directly to the PBX S/T connection.

 

 

 

 

The ISDN line is provisioned incorrectly

Check that your ISDN line is provisioned

 

by the ISDN service provider.

for Voice/Data.

 

 

 

 

The V500 system is in an unknown

Power off the system, wait five seconds,

 

state.

and power on the system.

 

 

 

ISDN: When placing a call,

The call does not connect properly.

Try the call again.

progress indicators do not

 

 

turn green.

 

 

 

 

 

ISDN: Error message occurs

An ISDN cause code is received from

Try the call again.

when placing an ISDN

the ISDN line.

For more information, please refer to

(H.320) call.

 

 

Q.850 Cause Codes on page Appendix-4.

 

 

 

 

 

 

The line did not connect.

Be sure you are calling the correct

 

 

number. The number may need to include:

 

 

A digit for an outside line

 

 

A long distance access code

 

 

An international access code

 

 

A country code

 

 

An area code or city code

 

 

Check that all network cables are properly

 

 

connected.

 

 

Power off the system, wait five seconds,

 

 

and power on the system.

 

 

Ask the person at the far site to call your

 

 

system.

 

 

 

 

The ISDN switch type is not configured

Check the ISDN configuration and verify

 

correctly on the V500 system.

with your ISDN service provider that the

 

 

system is configured correctly.

 

 

 

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Polycom V500 manual Cause Codes on page Appendix-4

V500 specifications

The Polycom V500 is a versatile video conferencing solution designed to enhance communication and collaboration in various environments, from small businesses to large enterprises. It combines high-definition video and audio capabilities, making it an ideal choice for organizations looking to improve remote communication.

One of the standout features of the Polycom V500 is its exceptional video quality. It supports high-definition video at resolutions up to 1280x720, ensuring that participants experience crystal clear visuals during video calls. This quality is complemented by Polycom’s renowned audio technology, which includes noise reduction features and advanced echo cancellation, allowing users to hear and be heard clearly, regardless of their location.

The V500 is equipped with the Polycom HDX technology, allowing for seamless interconnectivity with other Polycom systems and third-party video conferencing tools. This interoperability ensures that organizations can connect with clients, partners, and remote teams effortlessly, eliminating barriers to communication. Additionally, the V500 supports various video protocols, enhancing its compatibility with numerous networks and systems.

Another significant characteristic of the Polycom V500 is its ease of use. The system features a user-friendly interface that allows participants to initiate and manage video calls quickly. The remote control and on-screen menus are designed for intuitive navigation, reducing the learning curve for new users. Furthermore, the V500 includes built-in scheduling capabilities, making it easy for teams to organize and participate in meetings.

The device also boasts a range of connectivity options, including HDMI, which ensures that organizations can connect to a variety of display devices and peripheral equipment. The inclusion of a network interface card allows for flexible connections to both wired and wireless networks, catering to different organizational needs.

Security is another critical aspect of the Polycom V500. It includes robust encryption standards to protect sensitive communications, ensuring that businesses can conduct discussions without the worry of data breaches. With features like Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), the V500 prioritizes user privacy and security.

In conclusion, the Polycom V500 stands out as an innovative and reliable video conferencing solution, equipped with key features and technologies that foster effective communication. Its high-definition video and audio quality, interoperability, ease of use, connectivity options, and robust security make it a compelling choice for any organization seeking to enhance their collaboration efforts. Whether used for day-to-day meetings or critical business discussions, the Polycom V500 is designed to facilitate seamless interactions that drive productivity.