Chapter 7 - Diagnostics and General Troubleshooting

 

 

 

 

Symptom

Cause

 

Solution

 

 

 

 

System does not respond to

No batteries in the remote control.

 

Install the batteries in the remote control.

the remote control.

 

 

 

The batteries are installed incorrectly in

 

Insert the batteries in the correct +/-

 

 

 

the remote control.

 

position.

 

 

 

 

 

The room lights operate in the 38 Khz

 

Turn off the lights in the room and try the

 

range and interfere with the remote

 

remote control again.

 

control signals.

 

 

 

 

 

 

 

The infrared sensor is not receiving

 

Make sure you are pointing the remote

 

signals from the remote control.

 

control at the infrared sensor on the front

 

 

 

of the system.

 

 

 

 

Severe Problems

The problems in this section prevent you from making calls successfully. They may also mask less serious problems. For example, if you cannot complete a call and there is also an audio problem, you will need to correct the problem that prevents calling before you can determine whether there is an audio problem

Symptom

Cause

Solution

 

 

 

IP: The System Information

The LAN is not working.

Check the LAN connection.

screen shows “waiting” in

 

Contact your network service provider.

the IP Video Number field.

 

 

 

 

The DHCP server is not available.

Contact your network service provider to

 

 

correct the problem with the server or to

 

 

assing a static IP address.

 

 

 

IP: Error message occurs

The system is not connected to the

Verify that the LAN cable is connected

when placing an IP (H.323)

LAN.

properly.

call.

 

 

The system’s LAN cable is not

Replace the system’s LAN cable.

 

 

operating properly.

 

 

 

 

 

The far site is not connected.

Use the PING test (System >

 

 

Diagnostics > Network > PING) to

 

 

determine whether the far site is

 

 

accessible to your system. If the test fails,

 

 

the far site system is unavailable.

 

 

 

 

The system is not configured correctly

Check your IP configuration.

 

for the network.

 

 

 

 

 

The IP Gateway/Gatekeeper is not

Contact your network service provider.

 

operating or is not configured correctly.

 

 

 

 

© Polycom, Inc.

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Polycom V500 manual Severe Problems, Diagnostics Network Ping to

V500 specifications

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