Dell T620 owner manual Troubleshooting Processors

Page 141

If the tests fail, see Getting Help.

11.For each expansion card you removed in step 8, perform the following steps:

a)Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

b)Open the system.

c)Reinstall one of the expansion cards.

d)Close the system.

e)Run the appropriate diagnostic test. For more information, see Using System Diagnostics.

If a problem is still indicated, see Getting Help.

Troubleshooting Processors

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

1.Run the appropriate diagnostics test. See Using System Diagnostics for available diagnostic tests.

2.Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

3.Open the system.

4.Ensure that the processor and heat sink are properly installed.

5.Close the system.

6.Run the appropriate diagnostic test. For more information , see Using System Diagnostics.

If a problem is still indicated, see Getting Help.

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Contents Regulatory Model E17S Series Regulatory Type E17S001 Dell Inc. All Rights Reserved Contents Wheel Assembly Optional-Tower Mode Installing System ComponentsInternal USB Memory Key Optional Removing The Control Panel-Tower Mode Troubleshooting Your System Converting The System From Tower Mode To Rack ModeUsing System Diagnostics Jumpers And ConnectorsGetting Help About Your System Front-Panel Features And Indicators-Tower ModeIndicator, Button, or Icon Description Connector Drive systems Inch hardFront-Panel Features And Indicators-Rack Mode S110 Software RAID Button Description LCD Panel FeaturesSetup Menu Home ScreenView Menu Hard-Drive Indicator Patterns Back-Panel Features and Indicators Back-Panel Features And Indicators1100 W NIC Indicator Codes Power Indicator CodesGreen Link indicator is Other Information You May Need Page Page Keystroke Description Choosing The System Boot ModeF10 F11 F12Entering System Setup Responding To Error MessagesUsing The System Setup Navigation Keys System Setup Main Screen System Setup OptionsSystem Bios Screen System Information ScreenProcessor Settings Screen Memory Settings ScreenPrefetcher option is set to Enabled Option is set to EnabledExecute Disable Execute Disable option is set to EnabledSata Settings Screen Boot Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen Miscellaneous Settings System And Setup Password FeaturesAssigning a System And/Or Setup Password Operating With a Setup Password Enabled Using Your System Password To Secure Your SystemUsing The Boot Manager Navigation Keys Entering The Uefi Boot ManagerBoot Manager Screen Exits the Boot Manager and proceeds with system bootIDRAC Settings Utility Entering The iDRAC Settings UtilityEmbedded System Management Changing The Thermal Settings Page Installing The Front Bezel Recommended ToolsFront Bezel Optional System Feet-Tower Mode Removing The Front BezelRemoving The System Feet Installing The System Feet Wheel Assembly Optional-Tower ModeInstalling The Wheel Assembly Removing The Wheel AssemblyOpening And Closing The System Removing and Installing the Wheel AssemblyClosing The System Opening The SystemInside the System Inside The SystemRemoving The Bezel Blank Bezel BlankInstalling The Bezel Blank Cooling ShroudRemoving The Cooling Shroud System Memory Installing The Cooling ShroudChannel 0 slots A1, A5, and A9 ProcessorGeneral Memory Module Installation Guidelines Dimm TypeOperating Frequency in MT/s Maximum Dimm Rank Channel Advanced ECC Lockstep Mode-Specific GuidelinesSample Memory Configuration Table Dimm Size NumberDIMMs Frequency B10, B11, B12 B10, B11, B12 Removing Memory ModulesFlex Bays Installing Memory ModulesRemoving a Flex Bay Removing and Installing a Flex BayInstalling a Flex Bay Hard DrivesRemoving a 2.5 Inch Hard-Drive Blank Installing a 3.5 Inch Hard-Drive Blank Installing a 2.5 Inch Hard-Drive BlankRemoving a 3.5 Inch Hard-Drive Blank Removing a Hot-Swap Hard DriveRemoving and Installing a Hot-Swap Hard Drive Installing a Hot-Swap Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Slim Optical Drive BlankRemoving The Slim Optical Drive Blank Installing The Slim Optical Drive Blank Optical Drives And Tape DrivesRemoving The Optical Drive Or Tape Drive Removing and Installing the Optical Drive or Tape Drive Cabling-Optical Drive and Tape Drive Cooling Fans Installing The Optical Drive Or Tape DriveRemoving a Cooling Fan Removing The Cooling-Fan Assembly Optional Installing a Cooling FanRemoving and Replacing the Cooling-Fan Assembly Installing The Cooling-Fan Assembly OptionalInternal USB Memory Key Optional PCIe Card HolderReplacing The Internal USB Key Removing The PCIe Card Holder Installing The PCIe Card HolderRemoving The GPU Card Holder GPU Card Holder OptionalInstalling The GPU Card Holder Expansion Card Installation Guidelines Expansion CardsCard Priority Card Type Slot Priority Maximum Allowed Removing An Expansion Card GPU Card Installation GuidelinesCard Priority Card Type Priority Maximum AllowedRemoving and Installing the Expansion Card Installing An Expansion CardRemoving a GPU Card Removing and Installing the GPU Card Installing a GPU CardSD vFlash Card Internal Dual SD ModuleReplacing An SD vFlash Card Removing An Internal Dual SD Module Removing and Installing the Internal Dual SD ModuleInstalling An Internal SD Card Installing An Internal Dual SD ModuleInternal SD Card Removing An Internal SD CardRemoving a Processor ProcessorsRemoving and Installing a Processor Socket release lever Installing a Processor Power Supplies Removing An AC Power Supply Hot Spare FeatureRemoving and Installing an AC Power Supply Installing An AC Power SupplyRequired Tools Wiring Instructions For a DC Power SupplyAssembling The DC Input Power Wires Assembling the DC Input Power Wires Removing a DC Power SupplyRemoving and Installing a DC Power Supply Installing a DC Power SupplyRemoving The Power Supply Blank Power Interposer Board And Power Distribution BoardInstalling The Power Supply Blank Removing The Power Interposer BoardRemoving and Installing The Power Interposer Board Removing The Power Distribution BoardInstalling The Power Distribution Board System Battery Installing The Power Interposer BoardReplacing The System Battery Hard-Drive Backplane Removing and Installing the System BatteryRemoving The Hard-Drive Backplane Removing and Installing The PCIe SSD Hard-Drive BackplanePower cable Power connector on backplane Power connector SAS a connector on Perc card Power connector on PDB 100 PCIe C cable Cabling-3.5 Inch x8 Plus 2.5 Inch x4 SAS/SATA Backplane SAS B cable Backplane Release pin 103 Cabling-3.5 Inch x12 SAS/SATA Backplane Removing and Installing 2.5 Inch x16 SAS/SATA Backplane Cabling-2.5 Inch x16 SAS/SATA Backplane Signal cable Backplane PCIe a cable 107 PDB SAS a cable Backplane SAS B cable Signal cable 109 SAS a connector on 2nd Perc SAS B cable Backplane SAS A1 cable SAS B1 cable 111 Backplane 2 SAS a connector Installing The Hard-Drive Backplane System Top CoverRemoving The System Top Cover Installing The System Top Cover System Left Side CoverRemoving The System Left Side Cover Control Panel Installing The System Left Side CoverRemoving and Installing the Control Panel-Tower Mode Removing The Control Panel-Tower ModeRemoving The Control Panel-Rack Mode Installing The Control Panel-Tower ModeControl panel module Screw Removing The Control-Panel Board Installing The Control Panel-Rack ModeLCD Module Installing The Control-Panel BoardRemoving and Installing the LCD Module in the Tower Mode Removing The LCD Module-Tower ModeRemoving The LCD Module-Rack Mode Installing The LCD Module-Tower ModeVGA Module Installing The LCD Module-Rack ModeRemoving The VGA Module Removing and Installing the VGA ModuleInstalling The VGA Module System BoardRemoving The System Board Removing the System Board Installing The System BoardPage 128 Safety Instructions Converting The System From Tower Mode To Rack ModeRemoving and Installing the Rack Slide Cover Attaching the Mylar Cover Removing and Installing the System Ears Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a NIC Troubleshooting a Serial I/O DeviceTroubleshooting a Damaged System Troubleshooting a Wet SystemTroubleshooting Power Supplies Troubleshooting The System BatteryTroubleshooting Cooling Problems Troubleshooting Cooling FansTroubleshooting System Memory Troubleshooting An SD Card Troubleshooting An Internal USB KeyTroubleshooting An Optical Drive Troubleshooting Expansion Cards Troubleshooting a Hard DriveTroubleshooting Processors 142 Dell Online Diagnostics Dell Embedded System Diagnostics When To Use The Embedded System DiagnosticsRunning The Embedded System Diagnostics Least one event description is recorded System Diagnostic ControlsJumper System Board Jumper SettingsConnector Description System Board ConnectorsIDRACRJ45 Disabling a Forgotten Password Expansion Bus Expansion slotsMemory Or Sata hard drives DrivesExpanded Operating Temperature Connectors BackFront InternalTemperature Continuous Operation Environmental TemperatureRelative Humidity Maximum VibrationMaximum Shock EnvironmentalMaximum Altitude Operating Altitude De-ratingCopper Coupon Corrosion Rate LCD Messages System Error MessagesViewing LCD Messages Removing LCD MessagesAMP0302 Message Error CodeDetails ActionBAT0002 Message ASR0003 MessageBAT0017 Message CPU0000 MessageCPU0023 Message CPU0010 MessageCPU0204 Message CPU0700 MessageException is external to the processor CPU0703 MessageCPU0704 Message Action Reinstall or reconnect the hardware HWC2003 Message If the issue persists, see Getting HelpFAN0000 Message Details Fan operating speed is out of range ActionMEM0001 Message MEM0000 MessageMEM0007 Message MEM0701 MessageMEM8000 Message MEM1208 MessagePCI1302 Message PCI1304 MessagePCI1342 Message PCI1320 MessagePCI1348 Message PCI1360 MessagePST0129 Message PST0128 MessagePSU0001 Message PSU0002 MessagePSU0016 Message PSU0006 MessagePSU0031 Message PSU0032 MessagePSU0035 Message PSU0034 MessagePSU0036 Message PSU0037 MessageSystem power inventory change PSU1201 Message Power supply redundancy is lost DetailsConfiguration and power consumption System power consumptionRFM1201 Message RFM1014 MessageRFM2001 Message RFM2002 MessageAppear if the user disabled event logging SEL0006 Message All event logging is disabled DetailsPower. If problem persists call support Security may be compromisedFailed Issues persists, contact supportFailures TMP0121 MessageAlert Messages Diagnostic Messages172 Contacting Dell Getting Help
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T620 specifications

The Dell PowerEdge T620 is a versatile and powerful tower server designed to meet the demands of growing businesses and organizations. Launched as part of Dell’s 12th generation of PowerEdge servers, the T620 combines cutting-edge features, advanced technologies, and robust performance capabilities.

At its core, the T620 supports Intel's Xeon E5-2600 processors, providing exceptional computational power and efficiency. Organizations can choose from a range of CPUs, allowing them to customize their server according to specific workload requirements. The server can accommodate up to two processors, offering a substantial number of cores for multitasking and demanding applications.

One of the standout features of the T620 is its support for a significant amount of memory. It can house up to 768GB of DDR3 RAM across 24 DIMM slots. This ample memory capacity ensures that the server can handle memory-intensive applications with ease, making it suitable for virtualization, database management, and other critical tasks.

The T620 is equipped with several storage options, supporting up to sixteen 2.5-inch or eight 3.5-inch hard drives. This flexibility allows for high storage density and scalability, accommodating various storage configurations depending on the user’s needs. The system also supports both traditional SATA and high-speed SAS drives, making it adaptable for performance or capacity-driven environments.

Networking capabilities in the T620 are advanced, featuring embedded dual Gigabit Ethernet ports for reliable connectivity. This server supports multiple RAID configurations, enhancing data redundancy and performance. Additionally, the inclusion of Dell's iDRAC (Integrated Dell Remote Access Controller) ensures remote management and monitoring capabilities, allowing administrators to operate the server efficiently without being on-site.

The design of the T620 is built with expandability in mind. Its chassis offers flexibility for adding additional components, such as graphics cards and expansion cards, providing ample room for growth as organizational needs evolve.

In summary, the Dell PowerEdge T620 is a robust and flexible tower server that caters to the diverse needs of businesses. Its powerful processors, extensive memory options, versatile storage configurations, and advanced management features make it a reliable choice for companies seeking to enhance their IT infrastructure. The T620 stands out as a solid option for those looking to leverage technology for business success and growth.