Dell PP36X, PP36L, PP36S manual

Page 68

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back or bottom of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Devices:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network adapter:

Programs and versions:

See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

68

Getting Help

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Dell Vostro About Your ComputerFront View Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Setting Up Your Computer Quick SetupSetting Up Your Computer Connecting to the Internet Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Operating System To prepare a new computer for the file transfer To transfer data to the new computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Troubleshooting Power LightsTools Beep CodesCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops respondingOther software problems Solid blue screen appearsDell Technical Update Service Accessing the Dell Support UtilityDell Support Utility Start menuClicking the Dell Support Icon Double-Clicking the Dell Support IconReinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying DriversProperties Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreUsing Dell PC Restore and Dell Factory Image Restore Enabling System RestoreWindows XP Dell PC Restore Windows Vista Dell Factory Image Restore Select Repair Your ComputerBefore you Begin Using the Operating System MediaClick Dell Factory Image Restore Reinstalling Windows Your call when contacting support Finding InformationWarranty information Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Visit support.dell.comGetting Help Index Index Index Index