Dell PP36S, PP36L, PP36X manual Technical Support and Customer Service, DellConnect Online Services

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For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 67, and then see the contact information for your region or go to support.dell.com.

DellConnect™

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

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Getting Help

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Front View About Your ComputerDell Vostro Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Setting Up Your Computer Quick SetupSetting Up Your Computer Connecting to the Internet Microsoft Windows XP Operating System Setting Up Your Internet ConnectionClick Start→ Internet Explorer→ Connect to the Internet Microsoft Windows XP Operating System Transferring Information to a New ComputerMicrosoft Windows Vista To prepare a new computer for the file transfer To transfer data to the new computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Troubleshooting Power LightsTools Beep CodesCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops respondingOther software problems Solid blue screen appearsDell Technical Update Service Accessing the Dell Support UtilityDell Support Utility Start menuClicking the Dell Support Icon Double-Clicking the Dell Support IconReinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying DriversReturning to a Previous Device Driver Version Using the Drivers and Utilities MediaProperties Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreUsing Dell PC Restore and Dell Factory Image Restore Enabling System RestoreWindows XP Dell PC Restore Windows Vista Dell Factory Image Restore Select Repair Your ComputerClick Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Your call when contacting support Finding InformationWarranty information Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Visit support.dell.comGetting Help Index Index Index Index