Dell PP36X, PP36L, PP36S manual Troubleshooting, Tools, Power Lights, Beep Codes

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Troubleshooting

CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

Tools

Power Lights

The two-color power-button light located on the front of the computer illuminates and blinks or remains solid to indicate different states:

If the power light is off, the computer is either turned off or is not receiving power.

If the power light is steady blue and the computer is not responding, ensure that the display is connected and powered on.

If the power light is blinking blue, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might be malfunctioning or incorrectly installed.

If the power light is steady amber, there may be a power problem or an internal device malfunction.

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible motherboard failure.

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Dell Vostro About Your ComputerFront View Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Click Start→ Internet Explorer→ Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Operating System To prepare a new computer for the file transfer To transfer data to the new computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Beep Codes TroubleshootingPower Lights ToolsCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops respondingSolid blue screen appears Other software problemsStart menu Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconIdentifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities DriversProperties Click the Drivers tab→ Roll Back Driver Using the Drivers and Utilities MediaReturning to a Previous Device Driver Version At the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell PC Restore and Dell Factory Image RestoreWindows XP Dell PC Restore Select Repair Your Computer Windows Vista Dell Factory Image RestoreBefore you Begin Using the Operating System MediaClick Dell Factory Image Restore Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Visit support.dell.com Contacting DellGetting Help Index Index Index Index