Solve network problems | HP PRO L7500 guide

Chapter 10

Solve network problems

NOTE: After correcting any of the following, run the installation program again.

General network troubleshooting

•If you are unable to install the device software, verify that:

•All cable connections to the computer and the device are secure.

•The network is operational and the network hub is turned on.

•All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

•Make sure the device is installed on the same subnet as the computers that will be using the device.

•If the installation program cannot discover the device, print the network configuration page, and enter the IP address manually in the installation program. For more information, see Understand the network configuration page

•If you are using a computer running Windows, make sure that the network ports created in the device driver match the device IP address:

•Print the device’s network configuration page.

•Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or -

Click Start, click Control Panel, and then double-click Printers.

•Right-click the device icon, click Properties, and then click the Ports tab.

•Select the TCP/IP port for the device, and then click Configure Port.

•Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

•Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

•If the Link light on the network connector does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

•Though it is not recommended that you assign the device with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

190 Maintain and troubleshoot

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HP PRO L7500 manual Solve network problems, General network troubleshooting, Problems connecting to a wired network

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Trademarks Safety informationCopyright information Copy limitations Contents Scan PrintCopy Work with memory devices some models only Fax some models only Configure and manage Case D Fax with a distinctive ring service on the same line Maintain and troubleshoot HP supplies and accessories Support and warranty Device specifications Regulatory information Environmental sustainability program Resource Description Get startedFind other resources for the product Location Accessibility Control panel Mobility Understand the HP All-in-One partsVisual Support Front view Printing supplies area Memory card slots Back view Control panel Control panel buttons and lights Label Label Color display Icon Description Recommended Connection informationTwo-line display Technology Phone, or Bluetooth Enabled computer Install Tray Install the accessoriesInstall the duplexer To install the duplexer Turn on accessories in the print driver To install Tray Click Apply Changes To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Use the all-in-one Use control panel menus Critical error messages Change device settingsError messages Control-panel message types To change settings from the embedded Web server Use the HP Solution Center WindowsTo change settings from the control panel Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer To erase a letter, number, or symbol Text and symbolsTo enter a space, pause, or symbol Type numbers and text on the control-panel keypad To add a space Type text using the visual keyboard some models onlyTo enter text by using the visual keyboard Available when entering Available symbols for dialing fax numbers some models onlyAvailable Description symbols Load the originals To load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Cards and envelopes Tips for selecting and using print mediaSelect print media Transparencies Understand specifications for supported mediaPhoto media Custom-sized media Cards Statement 140 x 216 mm X 8.5 inchesEnvelopes Other media Borderless A6 card 105 x Mm 4.13 x 5.83 inchesPhoto media Capacity Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Media Left Right Top Bottom Margin Load mediaSet minimum margins To load Tray 1 main tray To load Tray Follow these steps Configure traysWant to To print on special or custom-sized media Mac OS Print on special and custom-sized mediaTo print on special or custom-sized media Windows To print a borderless document Windows Click Properties or SetupPrint borderless Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Mac OS Set up speed-dial entries some models onlySet up fax numbers as speed-dial entries or groups Open the Paper Type/Quality panel To set up a speed-dial group Set up network folders as speed-dial entries some models Print and view a list of speed-dial entries To change settings Mac OS Change print settingsTo change default settings for all future jobs Windows Print To perform duplexing Windows Print on both sides duplexingGuidelines for printing on both sides of a Open the Two-Sided Printing panel Cancel a print jobTo perform automatic duplexing Mac OS Make copies from the control panel Change the copy settingsCopy Crop an original color display models only Cancel a copy job To crop an image from the control panel Scan an original Set up Direct Digital Filing some models onlyScan Scan an original to a network folder To set up a network folderTo set up a speed-dial entry Under Address Book, click Direct Digital Filing Speed-dial Select Select Computer To send a scan to a network folderPress Start Scan Scan an original to a memory device Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Press OK or Start Scan To scan from a WIA-compliant program Edit a scanned originalTo scan from a TWAIN-compliant program Edit a scanned photo or graphic Change scan settings Cancel a scan job Work with memory devices some models only Insert a memory card Connect a digital camera To insert a memory card To print camera-selected photos using the Dpof standard Connect a storage device View photos View photos using your computerPrint photos using a proof sheet Print photos from the control panel For two-line display models To print a proof sheetFor color display models To complete a proof sheet To scan a completed proof sheet Print panoramic photos To print a panoramic photo To print passport photos Print passport photosTo select additional photos for printing Print video action photos To print now Save photos to your computerTo create video action prints To save photos Send a basic fax Fax some models onlySend a fax To send a fax manually from a phone Send a fax manually from a phoneTo send a basic fax from the control panel Send a fax using monitor dialing To send a fax using monitor dialing from the control panel Press Start FAX Black Receive a faxReceive a fax manually Press Start FAX Black again To receive a fax manually Set up backup fax receptionOn Error Only Off Reprint received faxes from memory To clear fax logs via the embedded Web server To forward faxes using the embedded Web serverForward faxes to another number To forward faxes from the control panel Block junk fax numbers Set the junk fax modeTo set the junk fax mode To select a number from the caller ID list View a list of blocked fax numbers Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers Set the answer mode Auto answer Change fax settingsConfigure the fax header Set the number of rings before answering Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Change the answer ring pattern for distinctive ring Set the redial options Set the fax error correction modeSet the dial type To set the answer ring pattern via the embedded Web server Set the fax speed Select Advanced Fax Setup, and then press Fax SpeedFax over the Internet To set the fax speed from the control panel Use reports Test fax setupTo test fax setup Print fax error reports Print fax confirmation reports Cancel a fax Print and view the fax log Overview of management tasks Configure and manageManage the device Embedded Web server Printer status information Click Monitor the deviceIf you want Ink cartridge and printhead status Administer the device Configure Direct Digital Filing settings Wireless 802.11. In the IP AddressConfiguration section, select Manual IP Setting up the dial type Click the Settings To open the embedded Web server Use device management toolsEmbedded Web server Embedded Web server pages Pages/buttons ContentsToolbox Windows To open the Toolbox Toolbox tabs Tabs ContentsPrint PQ print quality Diagnostic Ink Level Information Shows estimated ink To open the HP Printer Utility Printer Settings panelHP Printer Utility Mac OS HP Printer Utility panels Information and Support panel To open the Network Printer Setup Utility Network Printer Setup Utility Mac OSHP Web Jetadmin software HP Instant Support MyPrintMileage Understand the self-test diagnostic Understand the self-test diagnostic Understand the network configuration Network Configuration Channel range definitions Configure network optionsChange basic network settings View and print network settings Change advanced network settingsUse the Wireless Setup Wizard Turn the wireless radio on and off Automatic Full Half To View IP settings Set up faxing for the device some models onlySelect Advanced Setup, then select Link Speed To Change IP settings Countries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Set up faxing for the device some models only 103 Recommended fax setup for serial-type phone systems Select your fax setup caseRecommended fax setup for parallel-type phone systems Other equipment/services Case a Separate fax line no voice calls received To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service To set up the device with a shared voice/fax line Case E Shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem Shared voice/fax with computer dial-up modem Example of a parallel splitter Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection To connect the device before installing the software To share the device on a locally shared network Network connection To install the device on a networkTo install the device software on client computers Select Network Printer or Network Printer Server Configure the device Mac OSTo install the software for network or direct connection To share the device on a locally shared network To share the device among computers running Mac OS Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Data encryption To set up wireless communication using the installer Windows To set up wireless communication using SecureEasySetup SES To set up the device on a wireless network Mac OS Guidelines for ensuring wireless network security To turn off wireless communicationGuidelines for reducing interference on a wireless network To add hardware addresses to a WAP Set up the device for Bluetooth communication Other guidelines Connecting the device with Bluetooth on Windows Connect the device with BluetoothTo find out the address of the device a. Press Setup Series Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm/Broadcom stack To install and print using Bluetooth Set Bluetooth security for the deviceConnect the device with Bluetooth on Mac OS Open the Printer Setup Utility Use a passkey to authenticate Bluetooth devices To set the device to be not visible from the control panel To uninstall from a Windows computer, method Uninstall and reinstall the softwareReset Bluetooth settings via the embedded Web server Uninstall and reinstall the software 141 Chapter Maintain and troubleshoot Supported ink cartridges Replace the ink cartridges To replace the ink cartridges To check printhead health To print the print quality diagnosticMaintain the printheads To align the printheads To calibrate the linefeed To clean the printheadsTo clean the printhead contacts manually Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store ink cartridges Clean the deviceStore printing supplies Store printheads To clean the scanner glass Clean the scanner glassClean the automatic document feeder ADF To clean the ADF Clean the device 155 To clean the ADF lid backing Troubleshooting tips and resources Clean the exterior Device shuts down unexpectedly Solve printing problemsError message appears on control-panel display Device is not responding nothing prints Device does not accept printhead Device takes a long time to print Blank or partial page printed Placement of the text or graphics is wrong Something on the page is missing or incorrect Poor quality printouts Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Ink is smearing Check the print settingsMeaningless characters print Check the type of media loaded in the device Colors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printing Solve paper-feed problems Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked up Copies are blank Solve copy problemsNo copy came out Wrong original was copied Copy quality is poor Documents are missing or fadedSize is reduced Copy defects are apparent Solve scan problems Error messages appear Part of the document did not scan or text is missing Scanner did nothingScan takes too long Check the originals Text cannot be editedScanned image quality is poor Reload document and then restart job Graphics look different from the original Image quality is better when printedScanned image is skewed crooked Take steps to improve the scan quality Scan defects are apparent Unable to scan to network folder Direct Digital Filing Fax test failed Solve fax problemsFilename prefix has not been set up correctly Disk is full Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Solve fax problems 181 Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 183 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Solve photo memory card problemsFax tones are recorded on my answering machine Solution To extend your phone cord Check the memory card Device cannot read the memory cardDevice cannot read photos on the memory card Check the memory card slot Solve device management problems Embedded Web server cannot be opened Software installation suggestions Troubleshoot installation issuesHardware installation suggestions Check the hardware connections Verify installation preliminaries Solve alignment page problemsSolve software installation problems Check the device to ensure the following Problems connecting to a wired network Solve network problemsGeneral network troubleshooting Solve wireless problems Check the wireless communication settings Clear jams Add hardware addresses to a wireless access point WAPReset network configuration settings Clear a jam in the device To clear a jam Chapter Clear jams in the ADF To clear a jam in the ADF Chapter Tips for avoiding jams Order printing supplies online HP supplies and accessoriesAccessories Supplies Printheads HP media Obtain HP telephone support Support and warrantyObtain electronic support Before you call Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove the control-panel faceplate Remove the control-panel faceplateTo remove printheads before shipment Pack the device To pack the device Product features and capacities Device specificationsPhysical specifications Feature Capacity Processor and memory specifications System requirements Print specifications Network protocol specificationsEmbedded Web server specifications Print resolution Mode Type Speed ppm Copy specificationsFax specifications Color Environmental specifications Scan specificationsDirect Digital Filing specifications Electrical specifications USB flash drives Memory card specificationsSupported devices Lexar Media JumpDrive 256 MB Shielded cables Regulatory informationFCC statement Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 Other regulatory information EMI statement Korea Vcci statement Japan Regulatory model number Regulatory information for wireless productsPower cord statement LED classification Appendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Environmental sustainability program Power consumptionBattery information Reduction and elimination Plastics Material safety data sheets RecyclingProduct packaging HP products and supplies Index Page Page Page OCR Page Page Page Twain Page Page Hewlett-Packard Development Company, L.P