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HP PRO L7500 manual HP supplies and accessories, Support and warranty

Models: PRO L7500

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Contents
Solve copy problems	167
No copy came out	167
Copies are blank	167
Wrong original was copied	167
Documents are missing or faded	168
Size is reduced	168
Copy quality is poor	168
Copy defects are apparent	168
Error messages appear	169
The device prints half a page, then ejects the paper	169
Solve scan problems	169
Scanner did nothing	170
Scan takes too long	170
Part of the document did not scan or text is missing	170
Text cannot be edited	171
Error messages appear	171
Scanned image quality is poor	171
Scan defects are apparent	173
Unable to scan to network folder (Direct Digital Filing)	173
Solve fax problems	174
The fax test failed	174
Solve photo (memory card) problems	185
The device cannot read the memory card	186
The device cannot read photos on the memory card	186
Some photos on the memory card will not print, causing the print job to cancel	186
The device prints half a page, then ejects the paper	187
Solve device management problems	187
Embedded Web server cannot be opened	187
Troubleshoot installation issues	188
Hardware installation suggestions	188
Software installation suggestions	188
Solve alignment page problems	189
Solve software installation problems	189
Solve network problems	190
Solve wireless problems	191
Clear jams	192
Clear a jam in the device	193
Clear jams in the ADF	195
Tips for avoiding jams	197
A HP supplies and accessories
Order printing supplies online	198
Accessories	198
Supplies	198
Ink cartridges	198
Printheads	199
HP media	199
B Support and warranty
Obtain electronic support	200

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HP PRO L7500 manual HP supplies and accessories, Support and warranty

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Copy limitations Safety informationCopyright information TrademarksContents Scan PrintCopy Fax some models only Work with memory devices some models onlyConfigure and manage Case D Fax with a distinctive ring service on the same line Maintain and troubleshoot Support and warranty HP supplies and accessoriesRegulatory information Device specificationsEnvironmental sustainability program Location Get startedFind other resources for the product Resource DescriptionControl panel AccessibilitySupport Understand the HP All-in-One partsVisual MobilityFront view Memory card slots Printing supplies areaControl panel Back viewLabel Control panel buttons and lightsLabel Icon Color displayDescription Recommended Connection informationTwo-line display Enabled computer Technology Phone, or BluetoothTo install the duplexer Install the accessoriesInstall the duplexer Install TrayTo install Tray Turn on accessories in the print driverClick Apply Changes To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Use control panel menus Use the all-in-oneControl-panel message types Change device settingsError messages Critical error messagesUse the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the control panel To change settings from the embedded Web serverTo open the HP Photosmart Software on a Windows computer Type numbers and text on the control-panel keypad Text and symbolsTo enter a space, pause, or symbol To erase a letter, number, or symbolTo add a space Type text using the visual keyboard some models onlyTo enter text by using the visual keyboard Load the originals Available symbols for dialing fax numbers some models onlyAvailable Description symbols Available when enteringTo load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Cards and envelopes Tips for selecting and using print mediaSelect print media Custom-sized media Understand specifications for supported mediaPhoto media TransparenciesCards Statement 140 x 216 mm X 8.5 inchesEnvelopes Other media Borderless A6 card 105 x Mm 4.13 x 5.83 inchesPhoto media Capacity Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Media Left Right Top Bottom Margin Load mediaSet minimum margins To load Tray 1 main tray To load Tray Follow these steps Configure traysWant to To print on special or custom-sized media Mac OS Print on special and custom-sized mediaTo print on special or custom-sized media Windows Click Manage Custom Sizes in the Paper Size pull-down menu Click Properties or SetupPrint borderless To print a borderless document WindowsOpen the Paper Type/Quality panel Set up speed-dial entries some models onlySet up fax numbers as speed-dial entries or groups To print a borderless document Mac OSTo set up a speed-dial group Set up network folders as speed-dial entries some models Print and view a list of speed-dial entries Print Change print settingsTo change default settings for all future jobs Windows To change settings Mac OSTo perform duplexing Windows Print on both sides duplexingGuidelines for printing on both sides of a Open the Two-Sided Printing panel Cancel a print jobTo perform automatic duplexing Mac OS Crop an original color display models only Change the copy settingsCopy Make copies from the control panelTo crop an image from the control panel Cancel a copy jobScan an original Set up Direct Digital Filing some models onlyScan Under Address Book, click Direct Digital Filing Speed-dial To set up a network folderTo set up a speed-dial entry Scan an original to a network folderSelect Select Computer To send a scan to a network folderPress Start Scan Press OK or Start Scan Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Scan an original to a memory deviceEdit a scanned photo or graphic Edit a scanned originalTo scan from a TWAIN-compliant program To scan from a WIA-compliant programCancel a scan job Change scan settingsInsert a memory card Work with memory devices some models onlyTo insert a memory card Connect a digital cameraTo print camera-selected photos using the Dpof standard Connect a storage device Print photos from the control panel View photos using your computerPrint photos using a proof sheet View photosFor two-line display models To print a proof sheetFor color display models To scan a completed proof sheet To complete a proof sheetTo print a panoramic photo Print panoramic photosTo print passport photos Print passport photosTo select additional photos for printing Print video action photos To print now Save photos to your computerTo create video action prints To save photos Send a basic fax Fax some models onlySend a fax To send a fax manually from a phone Send a fax manually from a phoneTo send a basic fax from the control panel To send a fax using monitor dialing from the control panel Send a fax using monitor dialingPress Start FAX Black again Receive a faxReceive a fax manually Press Start FAX BlackOff Set up backup fax receptionOn Error Only To receive a fax manuallyReprint received faxes from memory To forward faxes from the control panel To forward faxes using the embedded Web serverForward faxes to another number To clear fax logs via the embedded Web serverTo select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Block junk fax numbersView a list of blocked fax numbers Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers Set the answer mode Auto answer Change fax settingsConfigure the fax header Change the answer ring pattern for distinctive ring Press Basic Fax Setup, and then press Rings to AnswerPress Advance Fax Setup, and then press Distinctive Ring Set the number of rings before answeringTo set the answer ring pattern via the embedded Web server Set the fax error correction modeSet the dial type Set the redial optionsTo set the fax speed from the control panel Select Advanced Fax Setup, and then press Fax SpeedFax over the Internet Set the fax speedUse reports Test fax setupTo test fax setup Print fax confirmation reports Print fax error reportsPrint and view the fax log Cancel a faxOverview of management tasks Configure and manageManage the device Ink cartridge and printhead status Monitor the deviceIf you want Embedded Web server Printer status information ClickAdminister the device Setting up the dial type Click the Settings Wireless 802.11. In the IP AddressConfiguration section, select Manual IP Configure Direct Digital Filing settingsTo open the embedded Web server Use device management toolsEmbedded Web server To open the Toolbox Pages/buttons ContentsToolbox Windows Embedded Web server pagesInk Level Information Shows estimated ink Tabs ContentsPrint PQ print quality Diagnostic Toolbox tabsHP Printer Utility panels Information and Support panel Printer Settings panelHP Printer Utility Mac OS To open the HP Printer UtilityHP Instant Support Network Printer Setup Utility Mac OSHP Web Jetadmin software To open the Network Printer Setup UtilityMyPrintMileage Understand the self-test diagnostic Understand the self-test diagnostic Network Configuration Understand the network configurationChannel range definitions Configure network optionsChange basic network settings Turn the wireless radio on and off Change advanced network settingsUse the Wireless Setup Wizard View and print network settingsTo Change IP settings Set up faxing for the device some models onlySelect Advanced Setup, then select Link Speed Automatic Full Half To View IP settingsCountries/regions with a parallel-type phone system Set up faxing parallel phone systemsChoose the correct fax setup for your home or office Set up faxing for the device some models only 103 Recommended fax setup for serial-type phone systems Select your fax setup caseRecommended fax setup for parallel-type phone systems Case a Separate fax line no voice calls received Other equipment/servicesCase B Set up the device with DSL To set up the device with a separate fax lineTo set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineCase E Shared voice/fax line To set up the device with a shared voice/fax lineCase F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mailSet up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemExample of a parallel splitter Shared voice/fax with computer dial-up modemComputer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device WindowsTo share the device on a locally shared network To connect the device before installing the softwareNetwork connection To install the device on a networkTo install the device software on client computers Select Network Printer or Network Printer Server Configure the device Mac OSTo install the software for network or direct connection To share the device among computers running Mac OS To share the device on a locally shared networkNetwork name Ssid Understand 802.11 wireless network settingsCommunication mode Data encryption Security settingsTo set up wireless communication using the installer Windows To set up the device on a wireless network Mac OS To set up wireless communication using SecureEasySetup SESTo add hardware addresses to a WAP To turn off wireless communicationGuidelines for reducing interference on a wireless network Guidelines for ensuring wireless network securityOther guidelines Set up the device for Bluetooth communicationSeries Connect the device with BluetoothTo find out the address of the device a. Press Setup Connecting the device with Bluetooth on WindowsClick View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm/Broadcom stack Open the Printer Setup Utility Set Bluetooth security for the deviceConnect the device with Bluetooth on Mac OS To install and print using BluetoothTo set the device to be not visible from the control panel Use a passkey to authenticate Bluetooth devicesTo uninstall from a Windows computer, method Uninstall and reinstall the softwareReset Bluetooth settings via the embedded Web server Uninstall and reinstall the software 141 Chapter Supported ink cartridges Maintain and troubleshootTo replace the ink cartridges Replace the ink cartridgesTo check printhead health To print the print quality diagnosticMaintain the printheads To align the printheads To calibrate the linefeed To clean the printheadsTo clean the printhead contacts manually Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store printheads Clean the deviceStore printing supplies Store ink cartridgesTo clean the scanner glass Clean the scanner glassClean the automatic document feeder ADF To clean the ADF Clean the device 155 To clean the ADF lid backing Clean the exterior Troubleshooting tips and resourcesDevice is not responding nothing prints Solve printing problemsError message appears on control-panel display Device shuts down unexpectedlyDevice does not accept printhead Blank or partial page printed Device takes a long time to printSomething on the page is missing or incorrect Placement of the text or graphics is wrongPoor quality printouts Poor print quality and unexpected printoutsDevice prints half a page, then ejects the paper Check the type of media loaded in the device Check the print settingsMeaningless characters print Ink is smearingWrong colors are printing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and whiteSolve paper-feed problems Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewingWrong original was copied Solve copy problemsNo copy came out Copies are blankCopy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poorError messages appear Solve scan problemsPart of the document did not scan or text is missing Scanner did nothingScan takes too long Reload document and then restart job Text cannot be editedScanned image quality is poor Check the originalsTake steps to improve the scan quality Image quality is better when printedScanned image is skewed crooked Graphics look different from the originalUnable to scan to network folder Direct Digital Filing Scan defects are apparentDisk is full Solve fax problemsFilename prefix has not been set up correctly Fax test failedFax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed SolutionDevice is having problems sending and receiving faxes Solve fax problems 181 Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax SolutionSolve fax problems 183 Device cannot send faxes, but can receive faxes Solution To extend your phone cord Solve photo memory card problemsFax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughCheck the memory card slot Device cannot read the memory cardDevice cannot read photos on the memory card Check the memory cardEmbedded Web server cannot be opened Solve device management problemsCheck the hardware connections Troubleshoot installation issuesHardware installation suggestions Software installation suggestionsCheck the device to ensure the following Solve alignment page problemsSolve software installation problems Verify installation preliminariesProblems connecting to a wired network Solve network problemsGeneral network troubleshooting Check the wireless communication settings Solve wireless problemsClear jams Add hardware addresses to a wireless access point WAPReset network configuration settings To clear a jam Clear a jam in the deviceChapter To clear a jam in the ADF Clear jams in the ADFChapter Tips for avoiding jams Supplies HP supplies and accessoriesAccessories Order printing supplies onlineHP media PrintheadsBefore you call Support and warrantyObtain electronic support Obtain HP telephone supportTelephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove the control-panel faceplate Remove the control-panel faceplateTo remove printheads before shipment Pack the device To pack the device Feature Capacity Device specificationsPhysical specifications Product features and capacitiesSystem requirements Processor and memory specificationsPrint resolution Network protocol specificationsEmbedded Web server specifications Print specificationsColor Copy specificationsFax specifications Mode Type Speed ppmElectrical specifications Scan specificationsDirect Digital Filing specifications Environmental specificationsLexar Media JumpDrive 256 MB Memory card specificationsSupported devices USB flash drivesShielded cables Regulatory informationFCC statement Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 EMI statement Korea Other regulatory informationLED classification Regulatory information for wireless productsPower cord statement Vcci statement Japan Regulatory model numberAppendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Reduction and elimination Power consumptionBattery information Environmental sustainability programHP products and supplies Material safety data sheets RecyclingProduct packaging PlasticsIndex Page Page Page OCR Page Page Page Twain Page Page Hewlett-Packard Development Company, L.P