Telephone support numbers | HP PRO L7500 manual

4.Note how the device is connected to your system, such as through USB or network connection.

5.Obtain the version number of the printer software, such as HP Officejet Pro L7500 Series Version: 60.52.213.0. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.)

6.If you have a problem printing from a particular application, note the application and version number.

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below may not be toll free.

For the most current list of telephone support numbers, see www.hp.com/support.

Obtain HP telephone support

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HP PRO L7500 manual Telephone support numbers

Contents

HP Officejet Pro L7300/L7500/L7600/L7700 Page HP Officejet Pro L7300/L7500/ L7600/L7700 All-in-One series Copyright information Safety informationTrademarks Copy limitations Contents Copy PrintScan Fax some models only Work with memory devices some models only Configure and manage Case D Fax with a distinctive ring service on the same line Maintain and troubleshoot Support and warranty HP supplies and accessories Regulatory information Device specifications Environmental sustainability program Find other resources for the product Get startedResource Description Location Control panel Accessibility Visual Understand the HP All-in-One partsMobility Support Front view Memory card slots Printing supplies area Control panel Back view Label Control panel buttons and lights Label Icon Color display Two-line display Connection informationDescription Recommended Enabled computer Technology Phone, or Bluetooth Install the duplexer Install the accessoriesInstall Tray To install the duplexer To install Tray Turn on accessories in the print driver To turn on accessories on Macintosh computers To turn on accessories on Windows computersClick Apply Changes Use control panel menus Use the all-in-one Error messages Change device settingsCritical error messages Control-panel message types To change settings from the control panel Use the HP Solution Center WindowsTo change settings from the embedded Web server Use the HP photo and imaging software To open the HP Photosmart Software on a Windows computer To enter a space, pause, or symbol Text and symbolsTo erase a letter, number, or symbol Type numbers and text on the control-panel keypad To enter text by using the visual keyboard Type text using the visual keyboard some models onlyTo add a space Available Description symbols Available symbols for dialing fax numbers some models onlyAvailable when entering Load the originals To load an original in the document feeder tray Load an original on the scanner glassTo load an original on the scanner glass Select print media Tips for selecting and using print mediaCards and envelopes Photo media Understand specifications for supported mediaTransparencies Custom-sized media Envelopes Statement 140 x 216 mm X 8.5 inchesCards Photo media Borderless A6 card 105 x Mm 4.13 x 5.83 inchesOther media Tray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsCapacity Set minimum margins Load mediaMedia Left Right Top Bottom Margin To load Tray 1 main tray To load Tray Want to Configure traysFollow these steps To print on special or custom-sized media Windows Print on special and custom-sized mediaTo print on special or custom-sized media Mac OS Print borderless Click Properties or SetupTo print a borderless document Windows Click Manage Custom Sizes in the Paper Size pull-down menu Set up fax numbers as speed-dial entries or groups Set up speed-dial entries some models onlyTo print a borderless document Mac OS Open the Paper Type/Quality panel To set up a speed-dial group Set up network folders as speed-dial entries some models Print and view a list of speed-dial entries To change default settings for all future jobs Windows Change print settingsTo change settings Mac OS Print Guidelines for printing on both sides of a Print on both sides duplexingTo perform duplexing Windows To perform automatic duplexing Mac OS Cancel a print jobOpen the Two-Sided Printing panel Copy Change the copy settingsMake copies from the control panel Crop an original color display models only To crop an image from the control panel Cancel a copy job Scan Set up Direct Digital Filing some models onlyScan an original To set up a speed-dial entry To set up a network folderScan an original to a network folder Under Address Book, click Direct Digital Filing Speed-dial Press Start Scan To send a scan to a network folderSelect Select Computer Scan from a TWAIN-compliant or a WIA-compliant program Use Webscan via embedded Web serverScan an original to a memory device Press OK or Start Scan To scan from a TWAIN-compliant program Edit a scanned originalTo scan from a WIA-compliant program Edit a scanned photo or graphic Cancel a scan job Change scan settings Insert a memory card Work with memory devices some models only To insert a memory card Connect a digital camera To print camera-selected photos using the Dpof standard Connect a storage device Print photos using a proof sheet View photos using your computerView photos Print photos from the control panel For color display models To print a proof sheetFor two-line display models To scan a completed proof sheet To complete a proof sheet To print a panoramic photo Print panoramic photos To select additional photos for printing Print passport photosTo print passport photos Print video action photos To create video action prints Save photos to your computerTo print now To save photos Send a fax Fax some models onlySend a basic fax To send a basic fax from the control panel Send a fax manually from a phoneTo send a fax manually from a phone To send a fax using monitor dialing from the control panel Send a fax using monitor dialing Receive a fax manually Receive a faxPress Start FAX Black Press Start FAX Black again On Error Only Set up backup fax receptionTo receive a fax manually Off Reprint received faxes from memory Forward faxes to another number To forward faxes using the embedded Web serverTo clear fax logs via the embedded Web server To forward faxes from the control panel To set the junk fax mode Set the junk fax modeBlock junk fax numbers To select a number from the caller ID list To remove numbers from the list of junk fax numbers Remove numbers from the junk fax listView a list of blocked fax numbers Configure the fax header Change fax settingsSet the answer mode Auto answer Press Advance Fax Setup, and then press Distinctive Ring Press Basic Fax Setup, and then press Rings to AnswerSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the dial type Set the fax error correction modeSet the redial options To set the answer ring pattern via the embedded Web server Fax over the Internet Select Advanced Fax Setup, and then press Fax SpeedSet the fax speed To set the fax speed from the control panel To test fax setup Test fax setupUse reports Print fax confirmation reports Print fax error reports Print and view the fax log Cancel a fax Manage the device Configure and manageOverview of management tasks If you want Monitor the deviceEmbedded Web server Printer status information Click Ink cartridge and printhead status Administer the device Configuration section, select Manual IP Wireless 802.11. In the IP AddressConfigure Direct Digital Filing settings Setting up the dial type Click the Settings Embedded Web server Use device management toolsTo open the embedded Web server Toolbox Windows Pages/buttons ContentsEmbedded Web server pages To open the Toolbox Print PQ print quality Diagnostic Tabs ContentsToolbox tabs Ink Level Information Shows estimated ink HP Printer Utility Mac OS Printer Settings panelTo open the HP Printer Utility HP Printer Utility panels Information and Support panel HP Web Jetadmin software Network Printer Setup Utility Mac OSTo open the Network Printer Setup Utility HP Instant Support MyPrintMileage Understand the self-test diagnostic Understand the self-test diagnostic Network Configuration Understand the network configuration Change basic network settings Configure network optionsChannel range definitions Use the Wireless Setup Wizard Change advanced network settingsView and print network settings Turn the wireless radio on and off Select Advanced Setup, then select Link Speed Set up faxing for the device some models onlyAutomatic Full Half To View IP settings To Change IP settings Choose the correct fax setup for your home or office Set up faxing parallel phone systemsCountries/regions with a parallel-type phone system Set up faxing for the device some models only 103 Recommended fax setup for parallel-type phone systems Select your fax setup caseRecommended fax setup for serial-type phone systems Case a Separate fax line no voice calls received Other equipment/services Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL To set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail Set up the device with a computer dial-up modem To set up the device with voice mail Set up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modem Example of a parallel splitter Shared voice/fax with computer dial-up modem Computer Telephone Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Chapter 10 Example of a parallel splitter Configure and manage Set up faxing for the device some models only 121 To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To share the device on a locally shared network To connect the device before installing the software To install the device software on client computers To install the device on a networkNetwork connection To install the software for network or direct connection Configure the device Mac OSSelect Network Printer or Network Printer Server To share the device among computers running Mac OS To share the device on a locally shared network Communication mode Understand 802.11 wireless network settingsNetwork name Ssid Data encryption Security settings To set up wireless communication using the installer Windows To set up the device on a wireless network Mac OS To set up wireless communication using SecureEasySetup SES Guidelines for reducing interference on a wireless network To turn off wireless communicationGuidelines for ensuring wireless network security To add hardware addresses to a WAP Other guidelines Set up the device for Bluetooth communication To find out the address of the device a. Press Setup Connect the device with BluetoothConnecting the device with Bluetooth on Windows Series To install and print using the Widcomm/Broadcom stack To install and print using the Microsoft stackClick View devices in range Connect the device with Bluetooth on Mac OS Set Bluetooth security for the deviceTo install and print using Bluetooth Open the Printer Setup Utility To set the device to be not visible from the control panel Use a passkey to authenticate Bluetooth devices Reset Bluetooth settings via the embedded Web server Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Uninstall and reinstall the software 141 Chapter Supported ink cartridges Maintain and troubleshoot To replace the ink cartridges Replace the ink cartridges Maintain the printheads To print the print quality diagnosticTo check printhead health To align the printheads To clean the printhead contacts manually To clean the printheadsTo calibrate the linefeed Chapter Maintain the printheads 149 To replace the printheads Maintain the printheads 151 Store printing supplies Clean the deviceStore ink cartridges Store printheads Clean the automatic document feeder ADF Clean the scanner glassTo clean the scanner glass To clean the ADF Clean the device 155 To clean the ADF lid backing Clean the exterior Troubleshooting tips and resources Error message appears on control-panel display Solve printing problemsDevice shuts down unexpectedly Device is not responding nothing prints Device does not accept printhead Blank or partial page printed Device takes a long time to print Something on the page is missing or incorrect Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printoutsPoor quality printouts Meaningless characters print Check the print settingsInk is smearing Check the type of media loaded in the device Output is faded or dull colored Ink is not filling the text or graphics completelyColors are printing as black and white Wrong colors are printing Solve paper-feed problems Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked up No copy came out Solve copy problemsCopies are blank Wrong original was copied Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Error messages appear Solve scan problems Scan takes too long Scanner did nothingPart of the document did not scan or text is missing Scanned image quality is poor Text cannot be editedCheck the originals Reload document and then restart job Scanned image is skewed crooked Image quality is better when printedGraphics look different from the original Take steps to improve the scan quality Unable to scan to network folder Direct Digital Filing Scan defects are apparent Filename prefix has not been set up correctly Solve fax problemsFax test failed Disk is full Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Solve fax problems 177 Dial Tone Detection test failed Solution Display always shows Phone Off Hook Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Solve fax problems 181 Device cannot receive faxes, but can send faxes Solution Device is having problems sending a manual fax Solution Solve fax problems 183 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Solve photo memory card problemsPhone cord that came with my device is not long enough To extend your phone cord Device cannot read photos on the memory card Device cannot read the memory cardCheck the memory card Check the memory card slot Embedded Web server cannot be opened Solve device management problems Hardware installation suggestions Troubleshoot installation issuesSoftware installation suggestions Check the hardware connections Solve software installation problems Solve alignment page problemsVerify installation preliminaries Check the device to ensure the following General network troubleshooting Solve network problemsProblems connecting to a wired network Check the wireless communication settings Solve wireless problems Reset network configuration settings Add hardware addresses to a wireless access point WAPClear jams To clear a jam Clear a jam in the device Chapter To clear a jam in the ADF Clear jams in the ADF Chapter Tips for avoiding jams Accessories HP supplies and accessoriesOrder printing supplies online Supplies HP media Printheads Obtain electronic support Support and warrantyObtain HP telephone support Before you call Telephone support numbers Appendix B Support and warranty Hewlett-Packard limited warranty statement Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment Remove the control-panel faceplateTo remove the control-panel faceplate Pack the device To pack the device Physical specifications Device specificationsProduct features and capacities Feature Capacity System requirements Processor and memory specifications Embedded Web server specifications Network protocol specificationsPrint specifications Print resolution Fax specifications Copy specificationsMode Type Speed ppm Color Direct Digital Filing specifications Scan specificationsEnvironmental specifications Electrical specifications Supported devices Memory card specificationsUSB flash drives Lexar Media JumpDrive 256 MB FCC statement Regulatory informationShielded cables Exposure to radio frequency radiation wireless products only Appendix D Regulatory information 217 EMI statement Korea Other regulatory information Power cord statement Regulatory information for wireless productsVcci statement Japan Regulatory model number LED classification Appendix D Regulatory information Regulatory information for wireless products 221 Appendix D Regulatory information Regulatory information for wireless products 223 Appendix D Regulatory information Regulatory information for wireless products 225 Declaration of conformity HP Officejet Pro L7700 Declaration of conformity 227 Battery information Power consumptionEnvironmental sustainability program Reduction and elimination Product packaging Material safety data sheets RecyclingPlastics HP products and supplies Index Page Page Page OCR Page Page Page Twain Page Page Hewlett-Packard Development Company, L.P