Dell PP36L, PP36S, PP36X manual Power Problems

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Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.

I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

•Reseat the power cable in the power connector on the back of the computer and the electrical outlet.

•Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.

•Ensure that any power strips being used are plugged into an electrical outlet and are turned on.

•Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

•Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com).

I F THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —

•Ensure that the display is connected and powered on.

•If the display is connected and powered on, see "Beep Codes" on page 35.

I F THE POWER LIGHT IS BLINKING BLUE — The computer is in standby mode.

Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

I F THE POWER LIGHT IS BLINKING AMBER — The computer is receiving

electrical power, a device might be malfunctioning or incorrectly installed.

•Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).

•Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com).

I F THE POWER LIGHT IS STEADY AMBER — There is a power problem, a device may be malfunctioning or incorrectly installed.

•Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents About Your Computer Front ViewDell Vostro Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→ Internet Explorer→ Connect to the Internet Transferring Information to a New Computer Microsoft Windows XP Operating SystemMicrosoft Windows Vista To prepare a new computer for the file transfer To transfer data to the new computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Power Lights TroubleshootingTools Beep CodesCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops respondingSolid blue screen appears Other software problemsAccessing the Dell Support Utility Dell Technical Update ServiceDell Support Utility Start menuDouble-Clicking the Dell Support Icon Clicking the Dell Support IconReinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversUsing the Drivers and Utilities Media Returning to a Previous Device Driver VersionProperties Click the Drivers tab→ Roll Back Driver At the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Starting System RestoreEnabling System Restore Using Dell PC Restore and Dell Factory Image RestoreWindows XP Dell PC Restore Select Repair Your Computer Windows Vista Dell Factory Image RestoreUsing the Operating System Media Click Dell Factory Image RestoreBefore you Begin Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Visit support.dell.com Contacting DellGetting Help Index Index Index Index