GE JP989SKSS Before you call for service…, Problem, Possible Causes, What To Do, Water won’t boil

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips—Save time and money! Review this chart first and you may not need to call for service.

Problem	Possible Causes	What To Do
Water won’t boil		• Cover pan with a lid.
		• Turn the downdraft fan OFF until the water begins to boil.
Surface units will not	Improper cookware	• Pan bottoms should be flat, fairly heavyweight and
maintain a rolling boil	being used.	the same diameter as the surface unit selected.
or cooking is slow
Surface units do	A fuse in your home may	• Replace the fuse or reset the circuit breaker.
not work properly	be blown or the circuit
	breaker tripped.
	Cooktop controls	• Check to see the correct control is set for the surface
	improperly set.	unit you are using.
Tiny scratches or metal	Incorrect cleaning	• See the Cleaning the glass cooktop section.
marks (may appear as	methods being used.
cracks) or abrasions on
	Cookware with rough	• Be sure cookware bottoms and cookware are clean
radiant cooktop glass
	bottoms being used or	before use. Use cookware with smooth bottoms. Tiny
surface
	coarse particles (salt	scratches are not removable but will become less
	or sand) were between	visible in time as a result of cleaning.
	the cookware and the
	surface of the cooktop.
	Cookware has been
	slid across the cooktop
	surface.
Areas of discoloration	Improper cookware	• Marks from aluminum and copper pans as well as
or dark streaks on the	being used.	mineral deposits from water or food can be removed
cooktop		with the cleaning cream.
	Hot surface on a model • This is normal. The surface may appear discolored
	with a light-colored	when it is hot. This is temporary and will disappear
	cooktop.	as the glass cools.
Hot sugar mixtures	Hot cooktop came	• See the Cleaning the glass cooktop section.
or plastic melted	into contact with
to the surface	these substances.
Frequent cycling	Improper cookware	• Use only flat cookware to minimize cycling.
off and on of	being used.
surface units
Cooktop feels hot	Improper cookware	• The glass cooktop surface may seem hotter than you
	being used.	are used to. This is normal. Use pans which are
		absolutely flat.
Control knob will	Cooktop controls	• When the knob is in the OFF position, it must be pushed
not turn	improperly set.	down before it can be turned. When the knob is in any
		other position, it can be turned without being pushed in.
Poor venting	Clogged filter.	• Clean filter per instructions.
	House too airtight.	• Open a window slightly to provide fresh air source.
	Wall cap obstructed.	• Remove blockage from exterior wall cap.
	Wall cap damper door	• Check exterior wall cap damper door for free
	stuck.	movement or obstruction.
	Duct length exceeds	• Reduce number of elbows to simplify duct run.
	recommended 100
	equivalent foot maximum.

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