Dell PP36L, PP36S, PP36X manual Code Description Suggested Remedy Repetitive

Page 36

If your computer beeps during start-up:

1Write down the beep code.

2Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 42).

Code

Description

Suggested Remedy

(repetitive

 

 

short beeps)

 

 

 

 

 

1

BIOS checksum

Contact Dell.

 

failure. Possible

 

 

motherboard failure.

 

2No memory modules 1 If you have two or more memory modules

 

are detected

installed, remove the modules, reinstall one

 

 

module (see your Service Manual at

 

 

support.dell.com), and then restart the

 

 

computer. If the computer starts normally,

 

 

reinstall an additional module. Continue until

 

 

you have identified a faulty module or

 

 

reinstalled all modules without error.

 

 

2 If available, install good memory of the same

 

 

type into your computer see your Service

 

 

Manual at support.dell.com).

 

 

3 If the problem persists, contact Dell.

3

Possible system

Contact Dell.

 

board failure

 

4RAM Read/Write 1 Ensure that no special memory

failure

module/memory connector placement

 

requirements exist (see your Service Manual at

 

support.dell.com).

2

Verify that the memory modules that you are

 

installing are compatible with your computer

 

(see your Service Manual at

 

support.dell.com).

3

If the problem persists, contact Dell.

36

Troubleshooting

Image 36
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents About Your Computer Front ViewDell Vostro Vostro Vostro Back View Video connector Battery USB connector Battery Removal Wireless Switch Setting Up Your Computer Quick SetupSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→ Internet Explorer→ Connect to the Internet Transferring Information to a New Computer Microsoft Windows XP Operating SystemMicrosoft Windows Vista To prepare a new computer for the file transfer To transfer data to the new computer Microsoft Windows Vista Specifications O2MICRO OZ129 USB Lvds Wxga Japan Lithium polymer Cell 221.9 mm 8.736 inches AC Adapter Output current 65 W Page Hard drive in operating status and a Specifications Troubleshooting Power LightsTools Beep CodesCode Description Suggested Remedy Repetitive Error Messages Troubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Lockups and Software Problems Computer does not start upComputer stops responding Program stops respondingOther software problems Solid blue screen appearsDell Technical Update Service Accessing the Dell Support UtilityDell Support Utility Start menuClicking the Dell Support Icon Double-Clicking the Dell Support IconReinstalling Software Reinstalling Drivers and UtilitiesDrivers Identifying DriversUsing the Drivers and Utilities Media Returning to a Previous Device Driver VersionProperties Click the Drivers tab→ Roll Back Driver Manually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Undoing the Last System RestoreUsing Dell PC Restore and Dell Factory Image Restore Enabling System RestoreWindows XP Dell PC Restore Windows Vista Dell Factory Image Restore Select Repair Your ComputerUsing the Operating System Media Click Dell Factory Image RestoreBefore you Begin Reinstalling Windows Your call when contacting support Finding InformationWarranty information Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesProblems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Visit support.dell.comGetting Help Index Index Index Index