Table 8-11Solving Network Problems (continued)

Wake-on-LAN feature is not functioning.

Cause

Solution

 

 

S5 Wake on LAN is disabled (some models).

Enable the S5 Wake on LAN option in Computer Setup.

 

Select Advanced > Device Options > S5 Wake on

 

LAN.

 

 

Wake-on-LAN is not enabled.

To enable Wake-on-LAN in Windows 7:

 

1.

Select Start > Control Panel > Network and

 

 

Sharing Center.

 

2.

Under Tasks, select Manage network

 

 

connections.

 

3.

Click Local Area Connection.

 

4.

Click the Properties button.

 

5.

Click the Configure button.

 

6.

Click the Power Management tab, then select

 

 

Allow this device to wake the computer.

 

To enable Wake-on-LAN in Windows 8:

 

1.

From the Start screen, type c, and then select Control

 

 

Panel from the list of applications.

 

2.

Select Network and Sharing Center, and then click

 

 

the Ethernet link next to the connection.

 

3.

Click the Properties button.

 

4.

Click the Configure button.

 

5.

Click the Power Management tab, then enable the

 

 

appropriate Wake-on LAN option.

 

 

 

Network driver does not detect network controller.

 

 

 

 

Cause

Solution

 

 

 

Network controller is disabled.

1.

Run Computer Setup and enable network controller.

 

2.

Enable the network controller in the operating system

 

 

using Device Manager.

 

 

To access Device Manager in Windows 7, click Start,

 

 

select Control Panel, and then select Device

 

 

Manager.

 

 

To access Device Manager in Windows 8, from the Start

 

 

screen, type c, select Control Panel from the list of

 

 

applications, and then select Device Manager.

 

 

Incorrect network driver.

Check the network controller documentation for the correct

 

driver or obtain the latest driver from the manufacturer’s Web

 

site.

 

 

 

 

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Chapter 8 Troubleshooting Without Diagnostics