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Maintenance and Service Guide
Models:
Pro 6305
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232 pages
63.47 Kb
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Specs
Install
Error messages
Password
Maintenance
1Microtower Configuration
Solving General Problems
Battery Replacement
Access panel
Computer Setup F10 Utility
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Maintenance and Service Guide
HP Compaq Pro 6305 Microtower Business PC HP Compaq Pro 6305 Small Form Factor Business
PC
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Contents
Maintenance and Service Guide
Page
Iii
About This Book
Iv About This Book
Table of contents
Removal and Replacement Procedures Microtower MT Chassis
Page
Troubleshooting Without Diagnostics 146
Contacting Customer Support 184
MT Specifications 216
SFF Specifications 217
1Microtower Configuration
Standard Configuration Features
Microtower MT Front Panel Components
Product Features
1Front Panel Components
Small Form Factor SFF Front Panel Components
Small Form Factor SFF Front Panel Components
2Front Panel Components
Rear Panel Components
Microtower MT Rear Panel Components
Small Form Factor SFF Rear Panel Components
Small Form Factor SFF Rear Panel Components
6Microtower Serial Number and Product ID Location
Serial Number Location
Activating the Windows operating system
Activating and customizing the software in Windows
Installing or upgrading device drivers
Downloading Windows 7 updates
Customizing the monitor display
Click Settings Change PC Settings
Downloading Windows 8 updates
Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup F10 Utilities
Using Computer Setup F10 Utilities
Computer Setup F10 Utility
Computer Setup-File
2Computer Setup-File
3Computer Setup-Storage
Computer Setup-Storage
Storage Options ESATA Port
Removable Media Boot
Sata Emulation
Max eSATA Speed
Shortcut to Temporarily Override Boot Order
Boot Order
DPS Self-Test
4Computer Setup-Security
Computer Setup-Security
Device Security
Network Boot
USB Security
Slot Security
Master Boot Record Security
System Security these options are hardware dependent
DriveLock Security
Secure Boot
5Computer Setup-Power
Computer Setup-Power
6Computer Setup-Advanced for advanced users
Computer Setup-Advanced
Option Heading Power-On Options
Bios Power-On
Bus Options
Onboard Devices
Device Options
VGA Configuration
Recovering the Configuration Settings
AMT Configuration
Computer major components
Microtower MT chassis spare parts
Microtower MT chassis spare parts
Power supply
Access panel
Illustrated parts catalog
Cables
Misc parts
USB powered speakers
Fan duct assembly
ESATA port assembly, PCI card
Description Spare part number Hood sensor
Misc boards
Drives
Spare part Description Number
Sequential part number listing
Illustrated parts catalog
Microtower MT chassis spare parts
Illustrated parts catalog
Description Spare part number Front bezel
Small Form Factor SFF chassis spare parts
Description Spare part number
Sata drive power cable
Misc parts
ESATA port assembly, PCI card not illustrated
USB powered speakers not illustrated
Rubber feet
Chassis stand
Optical drive
Description Spare part number Hard drive
Sequential part number listing
Illustrated parts catalog
Small Form Factor SFF chassis spare parts
Illustrated parts catalog
Generating Static
Electrostatic Discharge Information
Electrostatic Discharge Information
Relative Humidity Event 55% 40% 10%
Personal Grounding Methods and Equipment
Preventing Electrostatic Damage to Equipment
Static Shielding Protection Levels
Recommended Materials and Equipment
Grounding the Work Area
Method Voltage
Operating Guidelines
General Cleaning Safety Precautions
Routine Care
Cleaning the Keyboard
Cleaning the Computer Case
Cleaning the Monitor
Cleaning the Mouse
Service Considerations
Power Supply Fan
Tools and Software Requirements
Lithium Coin Cell Battery
Cables and Connectors
Hard Drives
Sata Hard Drive Cables
Sata Hard Drives
Smart ATA Drives
Cable Management
Hard Drive Capacities
Preparation for Disassembly
Removal and Replacement Procedures Microtower MT Chassis
Description Spare part number Access panel 646825-001
Computer Access Panel
Description Spare part number Front bezel 689377-001
Front Bezel
Front Bezel Security
Page
5Removing a Bezel Blank Bezel Blanks
Bezel Blanks
DIMMs
Memory
DDR3-SDRAM DIMMs
Populating Dimm Sockets
Installing DIMMs
Page
Expansion Cards
8Removing an Expansion Slot Cover Expansion Cards
Page
Wlan module
Remove the access panel Computer Access Panel on
System Board Connections
System Board Connector System Board Label Color Component
1System Board Connections
Drives
Media
2Drive Positions
Drive Positions
Guide Screw Device
Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay
15Disconnecting the Optical Drive Cables Drives
Page
19Sliding the Drives into the Drive Cage
Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay
Page
Removing a Hard Drive from a Drive Bay
Installing a Hard Drive into an Internal Drive Bay
Page
Removing and Replacing a Removable 3.5-inch Sata Hard Drive
29Removing the Thermal Sensor Drives
Page
Page
Page
Description Spare part number Front fan assembly 585884-001
Front Fan Assembly
Description Spare part number Front I/O assembly 646827-001
Front I/O Assembly
Power Switch/LED Assembly
Page
Description Spare part number Heat sink 645326-001
Heat sink
Processor
Description Spare part number Speaker 645330-001
Speaker
Page
Description Spare part number Rear chassis fan 643908-001
Rear Chassis Fan
Page
Power Supply
System Board
Processor Processor on Wlan module Wlan module on
Page
Preparation for Disassembly
Description Spare part number Access panel 646815-001
Access Panel
Description Spare part number Front bezel 687950-001
Front Bezel Security
Page
5Removing a bezel blank Replace the front bezel 104
Memory
Populating Dimm Sockets
Installing DIMMs
Page
Expansion Card
8Removing an Expansion Slot Cover 110
Page
Page
Wlan module
Page
Black ESATA Adapter Cable Sata
Drives
Installing and Removing Drives
15Extra Guide Screw Locations
Removing a 5.25-inch Drive from a Drive Bay
Page
Removing a 3.5-inch Drive from a Drive Bay
20Removing a 3.5-inch Drive Media Card Reader Shown 122
Installing a 3.5-inch Drive into a Drive Bay
Page
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27Installing Hard Drive Guide Screws 126
Removing and Replacing a Removable 3.5-inch Sata Hard Drive
30Removing the Thermal Sensor 128
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Description Spare part number Fan duct 636921-001
Fan duct
Description Spare part number Front fan 645327-001
Page
Description Spare part number Hood sensor 638816-001
Hood Sensor
Remove the chassis fan Front Fan Assembly on
Front I/O, Power Switch Assembly
Page
Description Spare part number Speaker 636925-001
44Loosening the heat sink screws Heat sink
Page
Processor
Power Supply
Memory modules Memory on Expansion cards Expansion Card on
Page
Using the Small Form Factor Computer in a Tower Orientation
Safety and Comfort Before You Call for Technical Support
Troubleshooting Without Diagnostics
Refer to Helpful Hints on page 147 in this guide
Helpful Hints
148 Troubleshooting Without Diagnostics
Solving General Problems
1Solving General Problems
Cursor will not move using the arrow keys on the keypad
Computer date and time display is incorrect Cause Solution
Cause Solution
There is no sound or sound volume is too low Cause Solution
Cannot remove computer cover or access panel Cause Solution
150 Troubleshooting Without Diagnostics
Poor performance Cause Solution
Go to Start All Programs Accessories
Graphics subsystem
152 Troubleshooting Without Diagnostics
Solving Power Problems
2Solving Power Problems
Power supply shuts down intermittently Cause Solution
Some models, is set to the appropriate voltage. Proper
154 Troubleshooting Without Diagnostics
Solving Hard Drive Problems
3Solving Hard Drive Problems
Nonsystem disk/NTLDR missing message Cause Solution
Advanced Power-On Options
Storage Boot Order list
Computer will not boot from hard drive Cause Solution
156 Troubleshooting Without Diagnostics
Solving Media Card Reader Problems
4Solving Media Card Reader Problems
Device Configuration
Can not write to the media card Cause Solution
Solving Media Card Reader Problems 157
158 Troubleshooting Without Diagnostics
Solving Display Problems
5Solving Display Problems
Blank screen no video Cause Solution
List, then under Appearance and Personalization
Select Adjust screen resolution
Dim characters Cause Solution
160 Troubleshooting Without Diagnostics
Select ImageControl/ Horizontal Position or Vertical
Image is not centered Cause Solution
Out of Range displays on screen Cause Solution
162 Troubleshooting Without Diagnostics
6Solving Audio Problems
Solving Audio Problems
Certain typed symbols do not appear correct Cause Solution
Sound cuts in and out Cause Solution
Device Security System Audio
164 Troubleshooting Without Diagnostics
Advanced Device Options Internal Speaker
Control Panel, and then select Device Manager
Line-in jack is not functioning properly Cause Solution
Solving Printer Problems
Control Panel , and then select Device Manager
7Solving Printer Problems
Solving Keyboard and Mouse Problems
Printer will not turn on Cause Solution
Printer prints garbled information Cause Solution
8Solving Keyboard Problems
Solving Keyboard and Mouse Problems 167
9Solving Mouse Problems
168 Troubleshooting Without Diagnostics
Solving Hardware Installation Problems 169
Solving Hardware Installation Problems
10Solving Hardware Installation Problems
Security USB Security
Computer will not start Cause Solution
170 Troubleshooting Without Diagnostics
11Solving Network Problems
Solving Network Problems
Wake-on-LAN feature is not functioning Cause Solution
172 Troubleshooting Without Diagnostics
Diagnostics reports a failure Cause Solution
Network status link light never flashes Cause Solution
New network card will not boot Cause Solution
174 Troubleshooting Without Diagnostics
12Solving Memory Problems
Solving Memory Problems
Out of memory error Cause Solution
176 Troubleshooting Without Diagnostics
Solving Processor Problems
13Solving Processor Problems
14Solving CD-ROM and DVD Problems
Solving CD-ROM and DVD Problems
Security Network Boot
Storage Boot Order
Movie will not play in the DVD drive Cause Solution
178 Troubleshooting Without Diagnostics
Cannot eject compact disc tray-load unit Cause Solution
15Solving USB Flash Drive Problems
Solving USB Flash Drive Problems
180 Troubleshooting Without Diagnostics
Solving Front Panel Component Problems
USB flash drive not found identified Cause Solution
System will not boot from USB flash drive Cause Solution
Solving Internet Access Problems 181
Solving Internet Access Problems
Unable to connect to the Internet Cause Solution
Solving Software Problems
See the Worldwide Limited Warranty for terms and conditions
Contacting Customer Support
How to access and run HP PC Hardware Diagnostics Uefi
Why run HP PC Hardware Diagnostics Uefi
Downloading HP PC Hardware Diagnostics to a USB device
Post Numeric Codes and Text Messages
Post Numeric Codes and Text Messages
1Numeric Codes and Text Messages
Control panel message Description Recommended action
ROM Download to Disable to
Post Error Messages
Device Options NIC PXE Option
Devices
Post Numeric Codes and Text Messages
Display Adapter Failure Graphics display controller
Under Storage DPS Self-test
Control panel message Description
Bios
System Bios and ME firmware
2Diagnostic Front Panel LEDs and Audible Codes
Activity Beeps Possible Cause Recommended Action
Device at a time and repeat this procedure
Activity Beeps Possible Cause
Install a TXT capable processor
Cmos
Resetting the Password Jumper
Clearing and Resetting the Cmos
Cmos button
Page
System Restore
Restoring and recovering in Windows
System Recovery
System Recovery when Windows is responding
System Recovery when Windows is not responding
Creating recovery media
Using recovery media
Backup and recovery in Windows
Backing up your information
Performing a system recovery
Follow the on-screen instructions
Using the Windows recovery tools
Using Windows 8 operating system media purchased separately
Battery Replacement
Figure A-2Removing and Replacing a Coin Cell Battery Type
Lift the battery out of its holder
Type
General Requirements
Japanese Power Cord Requirements
Country-Specific Requirements 215
Country-Specific Requirements
Country Accrediting Agency
Appendix C Specifications
MT Specifications
Table C-1Specifications
SFF Specifications
SFF Specifications
Table C-2Specifications
Rated Input Current
Index
Installing
SFF
Sata
Resetting Number Torx T-15 screwdriver
SFF
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