HP Pro 6305 manual Solving Keyboard and Mouse Problems, 7Solving Printer Problems

Table 8-7Solving Printer Problems

Printer will not print.

Cause	Solution
Printer is not turned on and online.	Turn the printer on and make sure it is online.

The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application.

	2. Try printing using the MS-DOS command:
	DIR C:\ > [printer port]
	where [printer port] is the address of the printer being
	used. If the printer works, reload the printer driver.
	To run MS-DOS commands, press the Windows key + r, type
	cmd in the Open box, and then click OK.
If you are on a network, you may not have made the	Make the proper network connections to the printer.
connection to the printer.
Printer may have failed.	Run printer self-test.
Printer will not turn on.
Cause	Solution

The cables may not be connected properly.

Reconnect all cables and check the power cord and electrical outlet.

Printer prints garbled information.

Cause	Solution
The correct printer driver for the application is not installed.	Install the correct printer driver for the application.
The cables may not be connected properly.	Reconnect all cables.
Printer memory may be overloaded.	Reset the printer by turning it off for one minute, then turn it
	back on.
Printer will not print.
Cause	Solution
The printer may be out of paper.	Check the paper tray and refill it if it is empty.

Solving Keyboard and Mouse Problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table.

166 Chapter 8 Troubleshooting Without Diagnostics