Iv About This Book | HP Pro 6305 guide

iv About This Book

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HP Pro 6305 manual Iv About This Book

Contents

Maintenance and Service Guide Page About This Book Iii Iv About This Book Table of contents Removal and Replacement Procedures Microtower MT Chassis Page Troubleshooting Without Diagnostics 146 MT Specifications 216 Contacting Customer Support 184 SFF Specifications 217 Standard Configuration Features 1Microtower Configuration Microtower MT Front Panel Components Product Features1Front Panel Components Small Form Factor SFF Front Panel Components Small Form Factor SFF Front Panel Components2Front Panel Components Microtower MT Rear Panel Components Rear Panel Components Small Form Factor SFF Rear Panel Components Small Form Factor SFF Rear Panel Components Serial Number Location 6Microtower Serial Number and Product ID Location Activating and customizing the software in Windows Activating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC Settings Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup-File2Computer Setup-File Computer Setup-Storage 3Computer Setup-Storage Removable Media Boot Storage Options ESATA PortSata Emulation Max eSATA Speed Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security 4Computer Setup-Security Network Boot Device SecurityUSB Security Slot Security Master Boot Record Security System Security these options are hardware dependent Secure Boot DriveLock Security Computer Setup-Power 5Computer Setup-Power Computer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Bios Power-On Bus Options Onboard DevicesDevice Options VGA Configuration Recovering the Configuration SettingsAMT Configuration Computer major components Microtower MT chassis spare partsMicrotower MT chassis spare parts Power supply Access panelIllustrated parts catalog Cables Misc parts Fan duct assembly USB powered speakersESATA port assembly, PCI card Description Spare part number Hood sensor Drives Misc boards Sequential part number listing Spare part Description Number Illustrated parts catalog Microtower MT chassis spare parts Illustrated parts catalog Small Form Factor SFF chassis spare parts Description Spare part number Front bezel Description Spare part number Sata drive power cable Misc parts USB powered speakers not illustrated ESATA port assembly, PCI card not illustratedRubber feet Chassis stand Description Spare part number Hard drive Optical drive Sequential part number listing Illustrated parts catalog Small Form Factor SFF chassis spare parts Illustrated parts catalog Electrostatic Discharge Information Generating StaticElectrostatic Discharge Information Relative Humidity Event 55% 40% 10% Personal Grounding Methods and Equipment Preventing Electrostatic Damage to EquipmentStatic Shielding Protection Levels Recommended Materials and Equipment Grounding the Work AreaMethod Voltage Operating Guidelines General Cleaning Safety PrecautionsRoutine Care Cleaning the Keyboard Cleaning the Computer CaseCleaning the Monitor Service Considerations Cleaning the MousePower Supply Fan Tools and Software Requirements Lithium Coin Cell Battery Cables and ConnectorsHard Drives Sata Hard Drives Sata Hard Drive CablesSmart ATA Drives Cable Management Hard Drive Capacities Removal and Replacement Procedures Microtower MT Chassis Preparation for Disassembly Computer Access Panel Description Spare part number Access panel 646825-001 Front Bezel Description Spare part number Front bezel 689377-001 Front Bezel Security Page Bezel Blanks 5Removing a Bezel Blank Bezel Blanks DIMMs MemoryDDR3-SDRAM DIMMs Populating Dimm Sockets Installing DIMMs Page Expansion Cards 8Removing an Expansion Slot Cover Expansion Cards Page Wlan module Remove the access panel Computer Access Panel on System Board Connections System Board Connector System Board Label Color Component1System Board Connections Drives Media 2Drive Positions Drive PositionsGuide Screw Device 15Disconnecting the Optical Drive Cables Drives Removing a 5.25-inch or 3.5-inch Drive from a Drive BayPage Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 19Sliding the Drives into the Drive CagePage Removing a Hard Drive from a Drive Bay Installing a Hard Drive into an Internal Drive Bay Page Removing and Replacing a Removable 3.5-inch Sata Hard Drive 29Removing the Thermal Sensor Drives Page Page Page Front Fan Assembly Description Spare part number Front fan assembly 585884-001 Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 Power Switch/LED Assembly Page Heat sink Description Spare part number Heat sink 645326-001 Processor Speaker Description Spare part number Speaker 645330-001Page Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001Page Power Supply System Board Processor Processor on Wlan module Wlan module on Page Preparation for Disassembly Access Panel Description Spare part number Access panel 646815-001 Description Spare part number Front bezel 687950-001 Front Bezel Security Page 5Removing a bezel blank Replace the front bezel 104 Memory Populating Dimm Sockets Installing DIMMs Page Expansion Card 8Removing an Expansion Slot Cover 110 Page Page Wlan module Page Black ESATA Adapter Cable Sata Drives Installing and Removing Drives 15Extra Guide Screw Locations Removing a 5.25-inch Drive from a Drive Bay Page Removing a 3.5-inch Drive from a Drive Bay 20Removing a 3.5-inch Drive Media Card Reader Shown 122 Installing a 3.5-inch Drive into a Drive Bay Page Page 27Installing Hard Drive Guide Screws 126 Removing and Replacing a Removable 3.5-inch Sata Hard Drive 30Removing the Thermal Sensor 128 Page Page Page Fan duct Description Spare part number Fan duct 636921-001 Description Spare part number Front fan 645327-001 Page Hood Sensor Description Spare part number Hood sensor 638816-001 Front I/O, Power Switch Assembly Remove the chassis fan Front Fan Assembly onPage Description Spare part number Speaker 636925-001 44Loosening the heat sink screws Heat sink Page Processor Power Supply Memory modules Memory on Expansion cards Expansion Card on Page Using the Small Form Factor Computer in a Tower Orientation Troubleshooting Without Diagnostics Safety and Comfort Before You Call for Technical Support Helpful Hints Refer to Helpful Hints on page 147 in this guide 148 Troubleshooting Without Diagnostics Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause Solution Cursor will not move using the arrow keys on the keypadCause Solution There is no sound or sound volume is too low Cause Solution 150 Troubleshooting Without Diagnostics Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Go to Start All Programs Accessories Graphics subsystem Solving Power Problems 152 Troubleshooting Without Diagnostics2Solving Power Problems Power supply shuts down intermittently Cause Solution Some models, is set to the appropriate voltage. Proper 154 Troubleshooting Without Diagnostics Solving Hard Drive Problems3Solving Hard Drive Problems Advanced Power-On Options Nonsystem disk/NTLDR missing message Cause SolutionStorage Boot Order list Computer will not boot from hard drive Cause Solution Solving Media Card Reader Problems 156 Troubleshooting Without Diagnostics4Solving Media Card Reader Problems Device Configuration Solving Media Card Reader Problems 157 Can not write to the media card Cause Solution Solving Display Problems 158 Troubleshooting Without Diagnostics5Solving Display Problems Blank screen no video Cause Solution Select Adjust screen resolution List, then under Appearance and Personalization 160 Troubleshooting Without Diagnostics Dim characters Cause Solution Image is not centered Cause Solution Select ImageControl/ Horizontal Position or Vertical 162 Troubleshooting Without Diagnostics Out of Range displays on screen Cause Solution Solving Audio Problems 6Solving Audio ProblemsCertain typed symbols do not appear correct Cause Solution Sound cuts in and out Cause Solution 164 Troubleshooting Without Diagnostics Device Security System AudioAdvanced Device Options Internal Speaker Control Panel, and then select Device Manager Line-in jack is not functioning properly Cause Solution Solving Printer ProblemsControl Panel , and then select Device Manager Solving Keyboard and Mouse Problems 7Solving Printer ProblemsPrinter will not turn on Cause Solution Printer prints garbled information Cause Solution Solving Keyboard and Mouse Problems 167 8Solving Keyboard Problems 168 Troubleshooting Without Diagnostics 9Solving Mouse Problems Solving Hardware Installation Problems Solving Hardware Installation Problems 16910Solving Hardware Installation Problems Security USB Security 170 Troubleshooting Without Diagnostics Computer will not start Cause Solution 11Solving Network Problems Solving Network ProblemsWake-on-LAN feature is not functioning Cause Solution 172 Troubleshooting Without Diagnostics Network status link light never flashes Cause Solution Diagnostics reports a failure Cause Solution 174 Troubleshooting Without Diagnostics New network card will not boot Cause Solution 12Solving Memory Problems Solving Memory ProblemsOut of memory error Cause Solution 176 Troubleshooting Without Diagnostics Solving Processor Problems13Solving Processor Problems Solving CD-ROM and DVD Problems 14Solving CD-ROM and DVD ProblemsSecurity Network Boot Storage Boot Order Movie will not play in the DVD drive Cause Solution 178 Troubleshooting Without DiagnosticsCannot eject compact disc tray-load unit Cause Solution Solving USB Flash Drive Problems 15Solving USB Flash Drive Problems Solving Front Panel Component Problems 180 Troubleshooting Without DiagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause Solution Solving Internet Access Problems 181 Solving Internet Access ProblemsUnable to connect to the Internet Cause Solution Solving Software Problems See the Worldwide Limited Warranty for terms and conditions Contacting Customer Support Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics Uefi Downloading HP PC Hardware Diagnostics to a USB device Post Numeric Codes and Text Messages Post Numeric Codes and Text Messages1Numeric Codes and Text Messages Control panel message Description Recommended action Post Error Messages ROM Download to Disable toDevice Options NIC PXE Option Devices Post Numeric Codes and Text Messages Display Adapter Failure Graphics display controller Under Storage DPS Self-test Control panel message Description Bios System Bios and ME firmware 2Diagnostic Front Panel LEDs and Audible Codes Device at a time and repeat this procedure Activity Beeps Possible Cause Recommended Action Activity Beeps Possible Cause Install a TXT capable processor Resetting the Password Jumper Cmos Clearing and Resetting the Cmos Cmos button Page System Restore Restoring and recovering in WindowsSystem Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Backup and recovery in Windows Using recovery media Performing a system recovery Backing up your information Using the Windows recovery tools Follow the on-screen instructions Using Windows 8 operating system media purchased separately Battery Replacement Lift the battery out of its holder Figure A-2Removing and Replacing a Coin Cell Battery Type Type Japanese Power Cord Requirements General Requirements Country-Specific Requirements 215 Country-Specific RequirementsCountry Accrediting Agency Appendix C Specifications MT SpecificationsTable C-1Specifications SFF Specifications SFF SpecificationsTable C-2Specifications Rated Input Current Index Installing SFF Resetting Number Torx T-15 screwdriver Sata SFF