Dell 2407WFP-H C, 2407WFP-HC Solving Problems, Troubleshooting the Monitor, Common Problems

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Solving Problems

Dell™ 2407WFP-HC Flat Panel Monitor

Monitor Specific Troubleshooting

Common Problems

Video Problems

Product Specific Problems

Universal Serial Bus (USB) Specific Problems

Dell™ Soundbar (Optional) Troubleshooting

Card Reader Troubleshooting

CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.

Troubleshooting the Monitor

Self-Test Feature Check

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1.Turn off both your computer and the monitor.

2.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

3.Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

or

4.This box also appears during normal system operation if the video cable becomes disconnected or damaged.

5.Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is functioning properly.

NOTE: Self test feature check is not available for S-Video, Composite and Component video modes.

Common Problems

The following table contains general information about common monitor problems you might encounter.

COMMON

SYMPTOMS

No Video/ Power LED off

No Video/ Power LED on

Poor Focus

Shaky/Jittery Video

WHAT YOU EXPERIENCE

No picture

No picture or no brightness

Picture is fuzzy, blurry or ghosting

Wavy picture or fine movement

POSSIBLE SOLUTIONS

•Check connection integrity at both ends of the video cable

•Electric outlet verification

•Ensure power button depressed fully

•Increase brightness & contrast controls via OSD

•Perform monitor self-test feature check

•Check for bent or broken pins

•Auto Adjust via OSD

•Adjust Phase and Pixel Clock controls via OSD

•Eliminate video extension cables

•Perform monitor reset

•Lower video resolution or increase font size

•Auto Adjust via OSD

•Adjust Phase and Pixel Clock controls via OSD

•Perform monitor reset

•Check environmental factors

•Relocate and test in another room

Missing Pixels

LCD screen has spots

•Cycle power on-off

•These are pixels that are permanently off and is a natural defect that occurs in LCD technology

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Contents About Your Monitor Rotating Your Monitor Dell 2407WFP-HC Flat Panel Monitor Users GuideFront View About Your MonitorBack View Right side Side ViewLeft side Monitor SpecificationsBottom View GeneralVideo Supported Modes ResolutionPreset Display Modes Flat PanelElectrical Physical CharacteristicsEnvironmental Power Management ModesPin Assignments Pin Number Pin Side of the Connected Signal Cable DVI ConnectorUniversal Serial Bus USB Interface Transfer speed Data Rate Power ConsumptionPin Number Pin Side of the connector Card Reader SpecificationsPin Number Pin Side of the Signal Cable Plug and Play Capability Caring for Your MonitorFCC Identification Information AppendixCountry Code853 Contacting DellAntigua and Barbuda AomenAustria Vienna ArubaAustralia Sydney 0011Brazil Customer ServiceHardware Warranty Phone Support BoliviaDenmark Copenhagen ColombiaCosta Rica Czech Republic PragueFinland Helsinki Dominican RepublicEcuador El SalvadorHong Kong GrenadaGuatemala GuyanaItaly Milan Ireland CherrywoodTechnical Support GeneralMalaysia Penang Korea SeoulLatin America LuxembourgNetherlands Amsterdam MexicoMontserrat Netherlands AntillesSt. Lucia PortugalPuerto Rico St. Kitts and NevisSweden Upplands Vasby Southeast Asian and PacificCountries Spain MadridUruguay Trinidad/TobagoTurks and Caicos Islands BracknellVirgin Islands Financial ServicesVenezuela If you have a DellT desktop with no internet access Setting Up Your MonitorSetting Up Your Monitor Setting Up Your Monitor Setting Up Your Monitor Dell 2407WFP-HC Flat Panel Monitor Changing the Rotation of Your Monitor Rotating Your MonitorRotating Your Operating System Connecting Your Monitor Input Source Select Using the Front Panel ButtonsAccessing the Menu System Using the OSDPIP / PBP Select Description Auto AdjustIcon Menu and Submenus ExitColor setting submenu for VGA/DVI-D input Color SettingsVGA/DVI-D Image Modes Display Settings Use the and buttons to adjust for best image qualityPIP Settings Menu SettingsOSD Warning Messages When PIP/PBP activatedVGA / DVI-D input Video Input Using the Dell Soundbar OptionalVGA DVI-D Video Composite Soundbar Attachment to the Monitor Troubleshooting the Monitor Solving ProblemsCommon Problems Check if DVD player is Hdcp compliant Video ProblemsSpecific Symptoms What YOU Experience Possible Solutions Product Specific ProblemsUniversal Serial Bus USB Specific Problems Troubleshooting the Dell SoundbarCause Troubleshooting the Card ReaderProblem SolutionOrganizing Your Cables Using Your Adjustable Monitor StandUsing the Tilt, Swivel and Vertical Extension Attaching the StandVertical Extension Removing the Stand
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