Product Specific Problems, Specific Symptoms

NOTE: When choosing S-Video, Composite or Component video, Auto Adjust function is not available.

Product Specific Problems

SPECIFIC SYMPTOMS

WHAT YOU EXPERIENCE	POSSIBLE SOLUTIONS

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

The monitor will not go into power saving mode.

No Input Signal when user controls pressed

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light is green. When press "+", "-" or "Menu" key, the message " No S-Video input signal ", " No Composite input signal " or " No Component input signal " will appear.

•Perform monitor reset on "Factory Reset"

•Turn the monitor off and unplug the power cord and then plug back and power on

•Move mouse or hit any key on the keyboard on the computer or activate video player, then access the OSD to set

Audio to " off " state.

•Check the signal source Make sure the Computer is not in power saving by moving mouse or pressing any key on the keyboard.

•Check to make sure Video Source to S- Video, Composite or Component is powered and playing video media.

•Check whether the signal cable is plugged in and seated properly. Re-plug the signal cable if necessary.

•Re-boot the computer or video player.

The monitor will not fill the entire screen.

The picture can't fill the height or width of the screen.

•Due to the non-standard formats of DVDs, the monitor may not show the full screen pictures.

NOTE: When choosing DVI-D mode, Auto Adjust function is not available.

Universal Serial Bus (USB) Specific Problems

SPECIFIC SYMPTOMS

USB interface is not working

WHAT YOU EXPERIENCE

USB peripherals are not working

POSSIBLE SOLUTIONS

•Check that your monitor is powered ON.

•Reconnect the upstream cable to your computer.

•Reconnect the USB peripherals (downstream connector).

•Switch off and then turn on the monitor again.

•Reboot the computer.

High Speed USB 2.0 interface is slow.

High Speed USB 2.0 peripherals working slowly or not at all.

•Check that your computer is USB 2.0 capable.

•Verify USB 2.0 source on your computer.

•Reconnect the upstream cable to your computer.

•Reconnect the USB peripherals (downstream connector).

•Reboot the computer.

Troubleshooting the Dell™ Soundbar

COMMON SYMPTOMS

No Sound

WHAT YOU EXPERIENCE

No power to Soundbar - the power indicator is off. (built-in DC power supply. i.e. 2407WFP-HC)

Soundbar has power - power indicator is on.

POSSIBLE SOLUTIONS

•Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (green LED) on the front of the Soundbar is illuminated.

•Confirm that the power cable from the Soundbar is plugged into the monitor.

•Confirm that the monitor has power.

•If the monitor has no power, see Monitor Specific Troubleshooting for monitor common problem.

•Plug the audio line-in cable into the computer's audio out jack.

•Set all Windows volume controls to their maximum.

•Play some audio content on the computer (i.e. audio CD, or MP3).

•Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.

•Clean and reseat the audio line-in plug.

•Test the Soundbar using another audio source (i.e. portable CD player).

Distorted Sound

Computer's sound card is used as the audio source.

•Clear any obstructions between the Soundbar and the user.

•Confirm that the audio line-in plug is completely inserted into the jack of the sound card.

•Set all Windows volume controls to their midpoints.