Dell ST2010-BLK appendix Common Problems, Common Symptoms What You Experience Possible Solutions

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7.Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.

The test is complete when the white screen appears. To exit, press the fourth button again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions.

Common Symptoms

What You Experience

 

Possible Solutions

No Video/Power LED off

No picture

Ensure that the video cable connecting the monitor and the computer is properly

 

 

 

connected and secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipment.

 

 

Ensure that the power button is depressed fully.

 

 

 

 

No Video/Power LED on

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

Poor Focus

Picture is fuzzy, blurry, or

Perform Auto Adjust via OSD.

 

ghosting

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Reset the monitor to Factory Settings.

 

 

Change the video resolution to the correct aspect ration (16:9).

 

 

 

 

Shaky/Jittery Video

Wavy picture or fine movement

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Reset the monitor to Factory Settings.

 

 

Check environmental factors.

 

 

Relocate the monitor and test in another room.

 

 

 

 

Missing Pixels

LCD screen has spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Stuck-on Pixels

LCD screen has bright spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

Brightness Problems

Picture too dim or too bright

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

Geometric Distortion

Screen not centered correctly

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

NOTE: When using 'HDMI', the positioning adjustments are not available.

Horizontal/Vertical Lines

Screen has one or more lines

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-test

 

 

 

mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

NOTE: When using 'HDMI', the Pixel Clock and Phase adjustments are not available.

Synchronization Problems

Screen is scrambled or appears

Reset the monitor to Factory Settings.

 

torn

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if the scrambled screen appears in

 

 

 

self-test mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

 

 

 

 

Safety Related Issues

Visible signs of smoke or

Do not perform any troubleshooting steps.

 

sparks

Contact Dell immediately.

 

 

 

 

Intermittent Problems

Monitor malfunctions on & off

Ensure that the video cable connecting the monitor to the computer is connected

 

 

 

properly and is secure.

 

 

Reset the monitor to Factory Settings.

 

 

Perform monitor self-test feature check to determine if the intermittent problem occurs in

 

 

 

self-test mode.

 

 

 

 

Missing Color

Picture missing color

Perform monitor self-test feature check.

 

 

Ensure that the video cable connecting the monitor to the computer is connected

 

 

 

properly and is secure.

 

 

Check for bent or broken pins in the video cable connector.

 

 

 

 

Wrong Color

Picture color not good

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video

 

 

 

depending on the application.

 

 

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color

 

 

 

Settings OSD if the Color Management is turned off.

 

 

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

 

 

Run the built-in diagnostics.

 

 

 

 

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Contents Dell ST2010-BLK Flat Panel Monitor Users Guide Package Contents Product FeaturesAbout Your Monitor Back view with monitor stand Label Description Use Identifying Parts and ControlsFront View Back ViewBottom View Monitor SpecificationsFlat Panel Specifications Side ViewPhysical Characteristics Resolution SpecificationsPreset Display Modes Electrical SpecificationsPower Management Modes Environmental CharacteristicsPage Page Appendix Setting Up Your Monitor Setting Up Your Monitor Operating the Monitor Using the Front PanelUsing the On-Screen Display OSD Menu Accessing the Menu SystemMain Menu for Analog VGA Input Main Menu for Hdmi Input Back Color Setting Mode SelectionInput Color Format Display Settings Demo ModeReset Color Settings BackVertical Position PhaseReset Display Other SettingsLCD Conditioning Menu TimerFactory Reset Menu LockVGA/HDMI input OSD Warning MessagesSetting the Maximum Resolution Using the Dell Soundbar OptionalUsing the Tilt Tilt Setting the display resolution to 1600x900 maximum Dell ST2010-BLK Flat Panel Monitor Attaching the Base Setting Up the MonitorConnecting Your Monitor Connecting the blue VGA cableRemoving the Base Attaching the SoundbarTroubleshooting Built-in DiagnosticsSelf-Test Common Symptoms What You Experience Possible Solutions Common ProblemsProduct Specific Problems Dell Soundbar ProblemsSpecific Symptoms What You Experience Possible Solutions
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