Service Information
In This Chapter
This chapter contains the following sections:
•Troubleshooting Checklist
•Frame Controller Alarm Mute/Bootload Button
•Warranty and Repair Policy
Troubleshooting Checklist
Routine maintenance to this openGearTM product is not required. In the event of problems with your 8310, the following basic troubleshooting checklist may help identify the source of the problem. If the frame still does not appear to be working properly after checking all possible causes, please contact your openGearTM products distributor, or the Technical Support department at the numbers listed under the “Contact Us” section at the end of this manual.
1.Visual Review – Performing a quick visual check may reveal many problems, such as connectors not properly seated or loose cables. Check the card, the frame, and any associated peripheral equipment for signs of trouble.
2.Power Check – Check the power indicator LED on the distribution frame front panel for the presence of power. If the power LED is not illuminated, verify that the power cable is connected to a power source and that power is available at the power main.
Confirm that the power supplies are fully seated in their slots. If the power LED is still not illuminated, replace the power supply with one that is verified to work.
3.Input Signal Status – Verify that source equipment is operating correctly and that a valid signal is being supplied.
4.Output Signal Path – Verify that destination equipment is operating correctly and receiving a valid signal.
5.Unit Exchange – Exchanging a suspect unit with a unit that is known to be working correctly is an efficient method for localizing problems to individual units.
Frame Controller Alarm Mute/Bootload Button
In the unlikely event of a complete card failure, you may be instructed by a Cobalt Digital Inc. Technical Support specialist to perform a complete software reload on the
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