12. Troubleshooting
In the rare occasion that you experience difficulties using this product, please read the following suggestions from the table below before contacting our support team.
Symptom | Description |
| Solution |
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Data doesn’t seem to be | This is normally the result of the | Firmware prior to 3.0 requires that pins | ||||
received by the product, but | product being configured as requiring | 7 and 8 (RTS and CTS) of the 9 pin | ||||
seems to be sent by it (e.g. data | RTS/CTS | handshaking, but being | connector are connected to each other | |||
only travelling in one direction) | plugged into a device which does not | (looped back). Firmware from 3.0 | ||||
| support it. |
| onwards | can switch | off | this |
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| requirement – refer to Error! | |||
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| Reference source not found. Error! | |||
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| Reference source not found. for | |||
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| details on how to do this. |
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Interaction with the menu | This is normal operation when the | Reconfigure the product to Server | ||||
appears slow and unresponsive, | product is in Client mode. The product | mode whilst attempting to configure | ||||
but data does show eventually. | is using most of its processor cycles | other options |
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| to try and find and connect to a |
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| remote device. |
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Cannot interact with the menu | There are a number of scenarios | 1. No interaction with the menu is | ||||
| where this might happen… | possible when a Bluetooth connection | ||||
| 1. A Bluetooth connection is made | is present. Break the connection to | ||||
| 2. The Product has failed to initialise | restore access to the menu. |
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| correctly (perhaps if the power | 2. Switch the power off then on again. | ||||
| adapter has been attached whilst | 3. Change the communication settings | ||||
| switched on). | in your terminal application to match | ||||
| 3. Incorrect | communication | those of the devices settings. If you | |||
| parameters selection. | have forgotten or lost these settings, | ||||
| 4. Incorrect Wiring configuration | then the device can be restored to its | ||||
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| factory settings by performing a long | |||
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| reset. Check your devices wiring and | |||
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| handshake configuration requirements | |||
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Firmware upgrade (DFU Wizard) | 1. Product not connected | 1. Connect your converter to a suitable | ||||
fails | 2. Product not configured for upgrade | port on your PC and connect the | ||||
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| power. |
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| 2. Follow instructions in above sections | |||
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| for preparing for upgrade |
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Manual for | © Copyright Brainboxes Limited 2004 | Page 35 of 41 |