Fault Messages
Table 15. LCD Message Troubleshooting Table
Displayed Message | Can User | Explanation | Solution | |
Correct? | ||||
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8.5V PWR FAIL* | No | Internal power failure. | Contact your authorized service | |
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| representative.1 | |
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15V CTL FAIL* | No | Controller voltage failure. | Contact your authorized service | |
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| representative.1 | |
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23.5V CTL FAIL* | No | Controller voltage failure. | Contact your authorized service | |
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| representative.1 | |
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48V PWR FAIL* | No | Internal power failure. | Contact your authorized service | |
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| representative.1 | |
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ACCESS NULL PTR* | No | Fatal firmware error on | Contact your authorized service | |
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| controller board. | representative.1 | |
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A TO D OVERUN* | No | Fatal firmware error on | Contact your authorized service | |
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| controller board. | representative.1 | |
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BUFFER OVERFLOW | Yes | Host sends data after the | Check your serial host interface | |
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| printer buffer is full (serial | parameter settings; if necessary, | |
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| interface). | adjust them so that they match | |
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| the settings of the attached host. | |
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BUFFER OVERRUN | Yes | Receive overrun (serial | Check printer serial port | |
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| interface). | configuration setup. Ensure the | |
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| baud rate and data protocol | |
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| match both host and printer | |
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| settings. | |
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CAUTION PPM HAS | Yes | Another user is accessing | Wait until the remote user has | |
REMOTE CONTROL |
| the printer remotely through | finished their Printer Manager | |
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| the Printer Manager. | session, or press any key to | |
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| disable the Printer Manger and | |
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| gain control of the printer. | |
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CLEAR PAPER JAM | Yes | No paper motion. | Clear jam and reload paper. If | |
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| this message recurs, contact | |
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| your authorized service | |
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| representative.1 | |
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CLOSE PLATEN | Yes | The forms thickness lever is | Close the forms thickness lever. | |
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| open. |
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