Diagnosing Problems, Printing a Hex Dump | Compaq 5532, 5531, 5525B

Chapter 6 Diagnosing Problems

Diagnosing Problems

This section is designed to help the user recover from any problems which may arise with normal printer operation.

Printing a Hex Dump

A hex code printout (or hex dump) is a translation of all host interface data to its hexadecimal equivalent, listing all ASCII character data received from the host computer with their corresponding two-digit hexadecimal codes. Hex dumps are used to troubleshoot printer data reception problems.

Printable characters print as the assigned symbol; nonprintable characters are indicated by a period (.).

For instructions on how to enable and disable Hex Dump mode, see page page 112. Figure 15 shows an example of a hex dump.

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Compaq 5532, 5531, 5525B user manual Diagnosing Problems, Printing a Hex Dump

Contents

5525B/31/32 Line Matrix Printer Software License Agreement 5525B/31/32 Line Matrix Printer User’s Manual Copyright 1999, Compaq Computer Corporation Table of Contents Operating the Printer Interfaces Troubleshooting 213 Table of Contents Printer Overview Printer Family Conventions in This Manual Printer OverviewCompaq Line Matrix Printer Family Related Documents Graphics Enhancements Taking Care of Your Printer Protocols and Emulations Power Requirements Before You Begin Select a Site Select a SiteMaximum Interface Connection Cable Length Printer Dimensions Printer Dimensions Cabinet Model Printer Component Locations Printer Component Locations Remove Packing Materials Remove Packing Materials Page Adjust the Paper Supports Release the Paper Chains Cabinet Model Release the Paper Chains Cabinet Model Remove Tags Cabinet Model Pedestal Model Remove Tags Attach the Output Basket Pedestal Model Connect the Interface and Power Cords Cabinet ModelCabinet Model Connect the Interface and Power Cords Pedestal Model Pedestal Model Interface Connections Standard Interfaces Left Pedestal Model Right Cabinet Model Install Basic Components Attach the Control Panel OverlaysAttach the Control Panel Overlays Install Basic Components Load the Ribbon Load the Ribbon Load the Paper Load the Paper Install Basic Components Load the Paper Procedure Set the Top-of-FormSet the Top-of-Form Procedure Set the Top-of-Form Powering On the Printer Operating Modes Control Panel Control Panel FF Form Feed Control Panel KeysControl Panel Keys LF Line Feed View Shift Prev or Next or Control Panel UP or Down = orUP + Down = + Prev + Next + Operational Procedures Reloading PaperReloading Paper Operational Procedures Reloading Paper Operational Procedures Reloading Paper Operational Procedures Reloading Paper Operational Procedures Unloading Paper Unloading Paper Operational Procedures Replacing the Ribbon Replacing the Ribbon Operational Procedures Replacing the Ribbon Canceling a Print Job Configuration Menus Configuration Overview Changing and Saving Parameter Settings Default and Custom ConfigurationsConfiguration Overview Navigating the Menus Navigating the Menus Changing Parameters Example Changing Parameters Example LCD Saving Your New Configuration Enter Switch Locked Online Saving Your New Configuration Offline CONFIG. Control Enter Switch Locked Online Main Menu Main Menu Configuration Overview Load Config MenuMenu Delete Config Save ConfigPrint Config Power-Up Config Active Emulation PCL-II Emulation LinePrinter Plus EmulationsOptional Emulations PCL-II Emulation PCL-II Emulation Primary Character Set Secondary Character Set Display Functions Length RepresentationGraphics Density Perforation Skip Line Terminator Length Adjust/Inches LPI AdjustLength Adjust/Lines Config. Print LinePrinter Plus Emulation LinePrinter Plus Emulation CPI/LPI Select Printer ProtocolPrint Char Set Font Attributes Proportional Spacing Bold PrintItalic Print Format Series Emulation Series Emulation Control Code Define CR CodeAuto LF Overstrike Define LF CodeSelect Sfcc Alt. Set 80-9F Sfcc d CommandEvfu Select Character Set Proprinter XL Emulation Proprinter XL Emulation FF Valid at TOF Alternate Char Set CPI Condensed Epson FX Emulation Epson FX Printer Select Epson FX Emulation Alternate Set 80-9F Features IGP/PGL SubmenuIGP/PGL Submenu Configuring the Emulation with the Control Panel UPC Define CR Code Carriage Return Define LF Code Line FeedAutowrap Select Font PI Slew RangeCR Edit S. Ascii Select LPI Skip Command PrefixPower On IGP/PGL Auto Uppercase UPC Descenders Ignore ModeExtended Execute Copy Compressed CPI IGP100 Compatbl Optimized RatioSelect Character IGP/VGL Emulation IGP/VGL Emulation 102 103 Sfcc & Pwrup Control Character Free Format IGP/VGL Emulation Ignore ModeGraphics Options Mgnum Conversion Truncate Alpha Ignore DotsAppend Rotated True Vert 1/10 Ignore Spaces IGP/VGL Emulation UPC DescendersRot. Char Size Midline PY includes PN Error markers Error HandlingError msgs Absorb After PN Barcode Errors Ignore / DB8 SetupIGP/VGL Emulation Offpage Errors Ignore Nulls ISO Char Set PI ControlPrinter PI IGP/VGL Emulation Host PI Max PI Hex Dump Mode Power-Up StateDisplay Language Host Interface PI Ignored Dataproducts SubmenuData Bit Host Interface Response Polarity Prime SignalData Polarity Latch Data On Serial Submenu Buffer Size in K Interface Type Data ProtocolSerial Submenu Stop Bits Baud RateWord Length Parity Request to Send Ieee 1284 Parallel Bidirectional Submenu Ethernet Submenu Ethernet Submenu Ethernet Parameters Ethernet Parameters PMD Paper Motion Detection Fault Unidirectional Power Saver Time Slow Paper SlewPrinter Control Diagnostics Printer Tests Diagnostics System Memory Test WidthPaper Out Dots Print Statistics Ribbonminder Ribbonminder New Ribbon Ribbon Action RibbonMinder Fault Ribbon AdjustFault Action Ribbon Size Overview Standard Host InterfacesOptional Host Interfaces Dataproducts Long Line Interface Dataproducts Long Line Interface Dataproducts Long Line Interface Signals Dataproducts Long Line Interface Signals Byte Mode Compatibility ModeNibble Mode Ieee 1284 Parallel Interface Signals Signals Signals Type of Mode Pin Source of Data Compatible Signals Terminating Resistor Configurations Resistor Locations Removal and Installation Terminating Resistor Configurations RS-232 and RS-422 Serial Interfaces RS-232RS-232 and RS-422 Serial Interfaces RS-422 RS-422 TCP/IP LAN Configuration Host System ConfigurationDataproducts Long Lines Parallel Interface Serial Configuration Serial ConfigurationTXD+ TXD- RXD+ RXD GND GND RTS CTS DCD DTR DSR Ethernet Configuration Using the Printer Front Panel Internal Ethernet Adapter Configuration Nvram Configuring the Internal Ethernet Adapter for TCP/IP Host Software Ezsetup and npconfig Compiling Host SoftwareCompiling Host Software Npconfig/ezsetup Main Menu Ezsetup alsoOption Description Page Chapter Computer-aided Configuration with ezsetup or npconfig Computer-aided Configuration with ezsetup or npconfig Configuration Through the Network with ARP Run ezsetup or npconfig. EnterEzsetup or ./npconfig Configuration Through the Network with ARP Stored and Current Values Differ Configuration Through the Network with Rarp 00807200ABCDspike Configuration Through the Network with Bootp Restoring Factory DefaultsConfiguration Through the Network with Bootp BSD Host ConfigurationDirect Printing Without Spooler AIX Npwrite Rsh/rcmd/remshDirect Printing Without Spooler Printing Via the Spooler Npr.if Interface Script Custom Interface Scripts Modifying Your ScriptCustom Interface Scripts Using npd and Your Own Script Ipd Remote Printing Setting up Ipd Remote BSD Interface Script Printing Setting up an Interface Script #ENDMARK1 NPDIRPATH=./USR/LOCAL/BIN System V Unix System V Unix Npd Pseudo-device Interface Starting npd Npd Pseudo-device Interface Modifying a Host to Use npd Testing npdNpd locks Stopping npd AIX Queue stanza Other TCP/IP Methods FTP’s PC/TCPOther TCP/IP Methods Configuring The Internal Ethernet Adapter For Novell Configuring The Internal Ethernet Adapter For Novell Internal Ethernet Adapter Internal Ethernet Adapter Pserver Bootup Rprinter Bootup Pserver Setup Pre-NetWare Step Action Result of Action Pserver Setup Pre-NetWarePserver Setup Pre-NetWare Enter Pconsole Printer ConfigurationStep Action Result of Action Press Insert Rprinter Setup Pre-NetWare Rprinter Setup Pre-NetWarePconsole Rprinter Setup Pre-NetWare Step Action Result of Action Printer N Configuration Print Server Configuration Rprinter Destname where pservername NetWare 4 Options Enter Press Escape Pserver Setup NetWareNetWare 4 Options Enter Press Enter on the Print Queues Assigned field Central Host Print Setup PossibilitiesPrint Methods Overview Print Methods Overview Windows NT LPR Network Software Installation TCP/IP SetupBasic Setup Steps Configuring the Internal Ethernet Adapter for Windows Windows NT NetBIOS Network Software Installation Windows for Workgroups NetBIOS Software Installation Configuring TCP/IP Windows 95 NetBIOS Network Software InstallationIP Address Examples Netmask Windows NT IP Address and Netmask Configuration Windows for Workgroups IP Address and Netmask ConfigurationWindows 95 IP Address and Netmask Configuration Verify the IP address and netmask. Enter Select Control Panel Host ConfigurationWindows NT Version Select Create a Printer from the Printer menu Windows for Workgroups Open Print Manager NetBIOS Using Print Manager Method Open the SettingsPrinter folder Windows Host Configuration 194 Cleaning Requirements Exterior Cleaning Interior Cleaning Cleaning Requirements Interior Cleaning Diagnosing Problems Diagnosing ProblemsPrinting a Hex Dump Printing a Hex Dump Hex Dump Sample Fault Messages Fault Messages Requiring Field Service Attention Fault Messages LCD Message Troubleshooting Table Displayed Message Can User Explanation Solution Correct? Diagnosing Problems LCD Message Troubleshooting Table Coil HOT 203 204 205 206 Printer Specifications Ribbon Specifications Paper Specifications Appendix a Paper Specifications Printer Dimensions Temperature Environmental CharacteristicsAppendix a Environmental Characteristics Energy Star Electrical Characteristics Power ConsumptionInput Voltage Interfaces Printing RatesAppendix Interfaces Downloading Firmware DIRReturn Appendix B Loading Flash MemoryAReturn Dataproducts FILENAME.EXE -pbReturn Error Dram AT DiagnosticError DC Error EC Flash Memory Message Guide Explanation Required Action Boot Code Error WrongResetting Checksum Ascii Character Set Appendix C Communication Trademark Information Communication Notices Appendix D Communication Notices Trademark Acknowledgments Appendix D Trademark Acknowledgments Index Clearing Program from FLASH, 216 Coil HOT Diagnostics Passed Error DC Program not ValidSysgen Receive Buffer Overrun Verify Configuration Load Paper RIB Invld Stat Error Program Needs More Ribbon Drive Plat INV Parm Error EC Stopped AT State Plat INV StatePower Saver Mode Error Flash Not Detected Powersupply HOT Stack Overflow Error Writing to Flash Error Wrong CHECKSUM, 218 Loading Program from Port IGP/PGLIGP/VGL Fault Offline Online Loading Program from Port XX% Index Ribbon INK OUT, Change Ribbon Security Code Violation Index 236 Page 5525B/31/32 Line Matrix Printer